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- Tasks: Lead a team delivering engaging training to schools, ensuring high-quality support and customer satisfaction.
- Company: Join Arbor Education, transforming school management for over 7,000 institutions across the UK.
- Benefits: Enjoy 32 days holiday, wellness support, flexible working, and a dedicated professional development budget.
- Why this job: Make a real impact in education while working in a supportive, passionate team culture.
- Qualifications: Experience in customer education or training, line management, and a passion for people development required.
- Other info: Remote role with occasional travel; commitment to diversity and equal opportunities.
The predicted salary is between 32000 - 48000 £ per year.
This range is provided by Arbor Education. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
Location: Remote, UK
Salary: £40,000
About us
At Arbor, we\’re on a mission to transform the way schools work for the better.
We believe in a future of work in schools where being challenged doesn\’t mean being burnt out and overworked. Where data guides progress without overwhelming staff. And where everyone working in a school is reminded why they got into education every day.
Our MIS and school management tools are already making a difference in over 7,000 schools and trusts. Giving time and power back to staff, turning data into clear, actionable insights, and supporting happier working days.
At the heart of our brand is a recognition that the challenges schools face today aren\’t just about efficiency, outputs and productivity – but about creating happier working lives for the people who drive education everyday: the staff. We want to make schools more joyful places to work, as well as learn.
About the role
We are looking for an experienced Team Lead for our Customer Education team, to manage and mentor a team of Customer Education specialists.
Responsibilities for the role are to ensure timely and high-quality delivery of remote and on-site training to MIS customers, facilitating the creation and development of our training offer, and championing the Voice of the Customer throughout the business to enhance satisfaction and achieve company goals.
Core responsibilities
- Lead a small team of Customer Education Specialists who deliver remote and on site training to our MIS customers
- Serve as a point of escalation and support for direct reports as well as across the wider Customer Team
- Represent the team within wider business meetings and channels to lead on new initiatives where appropriate
- Ensure that the Voice of the Customer is shared throughout the business
- Work collaboratively across the whole Customer Education team to ensure that the content and curation of all fee-based training is current
- Collaborate with the entire Customer Team to ensure timely and effective training delivery
- Guide the team in the creation and maintenance of e-learning courses, modules, and materials that are engaging, interactive, and aligned with learning goals and customer needs
- Conduct quality checks to ensure your teams work is of high standard
- Conduct monthly 1-1s and line management duties for members of your team
Requirements
About you
- Driving Licence required
- At least a year of experience in a SaaS business in a customer education, training or equivalent role
- Experience in line-management
- Knowledge of an education-based MIS
- The ability to challenge current processes and systems to increase efficiencies
- A can-do attitude with problem solving skills and risk management and mitigation
- Experience of managing multiple projects
- Excellent time management and prioritisation skills
- A passion for people management & willingness to develop
- A champion of the Arbor values
- Willingness to travel as required with role i.e. occasionally to school sites, team and management meetings
- Experience of video conferencing software
- Experience of using a Learning Management System
Benefits
What we offer
The chance to work alongside a team of hard-working, passionate people in a role where you\’ll see the impact of your work everyday. We also offer:
- A dedicated wellbeing team who champion initiatives such as mindfulness, lunch n learns, manager training, mental health first aid training and much more!
- 32 days holiday (plus Bank Holidays). This is made up of 25 days annual leave plus 7 extra company wide days given over Easter, Summer & Christmas
- Life Assurance paid out at 3x annual salary
- Comprehensive wellness benefit provided by AIG Smart Health, which provides a 24/7 virtual GP service, Mental health support, Counselling, and personalised Health Checks
- Private Dental Insurance with Bupa
- Salary sacrifice Pension provided by Scottish Widows
- Enhanced maternity and adoption leave (20 weeks full pay) and paternity (6 weeks full pay) pay
- 5 free return to work maternity coaching sessions, helping you adapt to this new exciting time of life!
- Access to services such as Calm and Bippit (financial wellbeing coaching)
- All of our roles champion flexible working and we are happy to discuss what this means to you
- Social committees that plan team, office and company wide events to bring people together and celebrate success
- Dedicated professional development training budget (CPD courses, upskilling resources, professional memberships etc)
- Volunteer with a charity of your choice for a day each year
Interview process
We are committed to a fair and comfortable recruitment process, so if you require any reasonable adjustments during your application or interview process, please reach out to a member of the team at
Our commitment is also backed by our partnership with Neurodiversity Consultancy, Lexxic who provide us with training, support and advice.
Arbor Education is an equal opportunities organisation
Our goal is for Arbor to be a workplace which represents, celebrates and supports people from all backgrounds, and which gives them the tools they need to thrive – whatever their ambitions may be so we support and promote diversity and equality, and actively encourage applications from people of all backgrounds.
Refer a friend
Know someone else who would be good for this role? You can refer a friend, family member or colleague, if they are offered a role with Arbor, we will say thank you with a voucher valued up to £200! Simply email:
Please note: We are unable to provide visa sponsorship at this time.
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Customer Education Team Lead employer: Arbor Education
Contact Detail:
Arbor Education Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Education Team Lead
✨Tip Number 1
Familiarise yourself with Arbor's mission and values. Understanding their commitment to transforming education will help you align your responses during interviews, showcasing how your experience and passion for customer education can contribute to their goals.
✨Tip Number 2
Highlight your experience in SaaS and customer education during networking opportunities. Connect with current or former employees on platforms like LinkedIn to gain insights about the company culture and expectations, which can give you an edge in discussions.
✨Tip Number 3
Prepare to discuss specific examples of how you've led teams and improved training processes in previous roles. Being able to articulate your leadership style and problem-solving skills will demonstrate your capability to manage the Customer Education team effectively.
✨Tip Number 4
Research the latest trends in customer education and e-learning. Being knowledgeable about innovative training methods and tools will not only impress your interviewers but also show that you're proactive and ready to bring fresh ideas to the role.
We think you need these skills to ace Customer Education Team Lead
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer education, training, and team management. Use specific examples that demonstrate your ability to lead a team and deliver high-quality training.
Craft a Compelling Cover Letter: In your cover letter, express your passion for education and how your values align with Arbor's mission. Mention your experience in SaaS and how it has prepared you for this role, focusing on your problem-solving skills and ability to enhance customer satisfaction.
Showcase Your Leadership Skills: Provide examples of your leadership experience, particularly in managing teams and projects. Highlight any initiatives you've led that improved training delivery or customer engagement, as this will resonate well with the role's responsibilities.
Prepare for the Interview Process: Familiarise yourself with common interview questions for leadership roles in customer education. Be ready to discuss your approach to team management, training methodologies, and how you would champion the Voice of the Customer within Arbor.
How to prepare for a job interview at Arbor Education
✨Understand the Company Culture
Before your interview, take some time to research Arbor Education's mission and values. Understanding their focus on creating happier working lives in schools will help you align your answers with their ethos during the interview.
✨Showcase Your Leadership Skills
As a Team Lead, you'll need to demonstrate your experience in managing and mentoring teams. Prepare specific examples of how you've successfully led a team, resolved conflicts, or improved processes in previous roles.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and how you handle challenges. Think of scenarios where you've had to manage multiple projects or improve customer satisfaction, and be ready to discuss your approach and outcomes.
✨Highlight Your Passion for Education
Since Arbor is focused on transforming education, express your passion for the sector. Share any relevant experiences or insights that showcase your commitment to improving educational environments and supporting staff.
