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- Tasks: Coordinate schedules and workflows for the Customer Education team to enhance efficiency.
- Company: Join Arbor, a mission-driven company transforming education with innovative tools and technology.
- Benefits: Enjoy 32 days holiday, flexible working, and access to wellbeing resources.
- Why this job: Make a real impact in education while working with passionate professionals in a supportive environment.
- Qualifications: Strong organisational skills, excellent communication, and experience with customer education resources are essential.
- Other info: Remote role with opportunities for professional development and community volunteering.
The predicted salary is between 20000 - 30000 £ per year.
This range is provided by Arbor Education. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
Location: Remote
Salary: Full time £25,125 per annum, (£13,400 per annum actual salary based on 20 hours per week)
Working Hours: 8:00am to 12:00pm
About us
At Arbor, we\’re on a mission to transform the way schools work for the better.
You\’ve probably seen the headlines. Heavy workloads, constant change, admin pressure on teachers and staff at every level… sometimes it feels like this is just part and parcel of school life today. But it doesn\’t have to be this way.
We passionately believe that there\’s a better way to work. And it starts by giving everyone the right tools and technology for the job.
We\’re building a platform and products we believe in – as well as a strong, diverse team of experienced specialists, ex-teachers and Edtech engineers passionate about making a difference to the sector.
Ultimately, we\’re here to help make our schools and trusts stress a little less, and focus on what matters most – improving the lives of teachers and outcomes of students everywhere.
About the role
Our Customer Education team is a growing department with 15+ FTE and a bank of external freelance trainers delivering a complex mix of services including multi-product training & consultancy to customers and partners. The role of Customer Education Team Co-ordinator is crucial to ensuring our team operates efficiently and delivers exceptional educational experiences
We are looking for an organised and tenacious Team Co-ordinator to join our Customer Education team. The remit and focus of the role is to:
- Coordinate schedules and workflows for the Customer Education team which boosts team efficiency
- Reduce the administration burden associated with booking training
- Assist the Head of Customer Education and Customer Education Team Leads to ensure that the team runs smoothly and ensure our customers receive exceptional educational experiences
- Work closely with the Learning and Content Manager to ensure that the team schedule is optimised
- Work with customers and other teams within the organisation to ensure that training is booked and delivered in a timely manner
It\’s a broad and exciting role, so we\’re looking for someone up for a challenge – if you\’re a great communicator and have outstanding organisational skills, this is the role for you!
Responsibilities
- Coordinate schedules and workloads for the Customer Education team
- Contribute to team meetings, ensuring clear communication and collaboration
- Track team performance metrics and report on progress towards goals
- Own the scheduling of the Customer Education team resource
- Provide administrative support to the Customer Education team in responding to customer enquiries about training bookings, agendas and resources
- Work collaboratively to ensure that customer education resources are current (e.g. FAQs, Arbor Foundations programme, CPD calendar)
Location: Remote
Salary: Full time £25,125 per annum, (£13,400 per annum actual salary based on 20 hours per week)
Working Hours: 8:00am to 12:00pm
About us
At Arbor, we\’re on a mission to transform the way schools work for the better.
You\’ve probably seen the headlines. Heavy workloads, constant change, admin pressure on teachers and staff at every level… sometimes it feels like this is just part and parcel of school life today. But it doesn\’t have to be this way.
We passionately believe that there\’s a better way to work. And it starts by giving everyone the right tools and technology for the job.
We\’re building a platform and products we believe in – as well as a strong, diverse team of experienced specialists, ex-teachers and Edtech engineers passionate about making a difference to the sector.
Ultimately, we\’re here to help make our schools and trusts stress a little less, and focus on what matters most – improving the lives of teachers and outcomes of students everywhere.
About the role
Our Customer Education team is a growing department with 15+ FTE and a bank of external freelance trainers delivering a complex mix of services including multi-product training & consultancy to customers and partners. The role of Customer Education Team Co-ordinator is crucial to ensuring our team operates efficiently and delivers exceptional educational experiences
We are looking for an organised and tenacious Team Co-ordinator to join our Customer Education team. The remit and focus of the role is to:
- Coordinate schedules and workflows for the Customer Education team which boosts team efficiency
- Reduce the administration burden associated with booking training
- Assist the Head of Customer Education and Customer Education Team Leads to ensure that the team runs smoothly and ensure our customers receive exceptional educational experiences
- Work closely with the Learning and Content Manager to ensure that the team schedule is optimised
- Work with customers and other teams within the organisation to ensure that training is booked and delivered in a timely manner
It\’s a broad and exciting role, so we\’re looking for someone up for a challenge – if you\’re a great communicator and have outstanding organisational skills, this is the role for you!
Responsibilities
- Coordinate schedules and workloads for the Customer Education team
- Contribute to team meetings, ensuring clear communication and collaboration
- Track team performance metrics and report on progress towards goals
- Own the scheduling of the Customer Education team resource
- Provide administrative support to the Customer Education team in responding to customer enquiries about training bookings, agendas and resources
- Work collaboratively to ensure that customer education resources are current (e.g. FAQs, Arbor Foundations programme, CPD calendar)
Requirements
About you
- Excellent planning and organisational skills
- Excellent analytical skills
- Excellent communication and influencing skills
- Able to work across multiple key stakeholders
- An understanding of customer education service resource planning and exposure to sales pipelines
- Able to work under pressure
- Use of systems including (but not limited to) Google suite, Gainsight, Asana, Zendesk, Articulate
Benefits
What we offer
The chance to work alongside a team of hard-working, passionate people in a role where you\’ll see the impact of your work everyday. We also offer:
- A dedicated wellbeing team who champion initiatives such as mindfulness, lunch n learns, manager training, mental health first aid training and much more!
- 32 days holiday (plus Bank Holidays). This is made up of 25 days annual leave plus 7 extra company wide days given over Easter, Summer & Christmas
- Enhanced maternity and adoption leave (20 weeks full pay) and paternity (6 weeks full pay) pay
- 5 free return to work maternity coaching sessions, helping you adapt to this new exciting time of life!
- Access to services such as Calm, Bippit (financial wellbeing coaching) and Health Assured (Employee assistance programme)
- All of our roles champion flexible working and we are happy to discuss what this means to you!
- Social committees that plan team, office and company wide events to bring people together and celebrate success
- Dedicated professional development training budget (CPD courses, upskilling resources, professional memberships etc)
- Volunteer with a charity of your choice for a day each year
Interview process
We are committed to a fair and comfortable recruitment process, so if you require any reasonable adjustments during your application or interview process, please reach out to a member of the team at careers@arbor-education.com.
Our commitment is also backed by our partnership with Neurodiversity Consultancy, Lexxic who provide us with training, support and advice.
Arbor Education is an equal opportunities organisation
Our goal is for Arbor to be a workplace which represents, celebrates and supports people from all backgrounds, and which gives them the tools they need to thrive – whatever their ambitions may be so we support and promote diversity and equality, and actively encourage applications from people of all backgrounds.
Refer a friend: Know someone else who would be good for this role? You can refer a friend, family member or colleague, if they are offered a role with Arbor, we will say thank you with a voucher valued up to £200! Simply email: careers@arbor-education.com
Please note: We are unable to provide visa sponsorship at this time.
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Referrals increase your chances of interviewing at Arbor Education by 2x
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Customer Education Team Coordinator employer: Arbor Education
Contact Detail:
Arbor Education Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Education Team Coordinator
✨Tip Number 1
Familiarise yourself with the tools mentioned in the job description, such as Google Suite, Gainsight, and Asana. Being proficient in these systems will not only help you stand out but also demonstrate your readiness to hit the ground running.
✨Tip Number 2
Showcase your organisational skills by preparing examples of how you've successfully coordinated schedules or managed workflows in previous roles. This will give you a strong talking point during interviews.
✨Tip Number 3
Research Arbor's mission and values thoroughly. Understanding their commitment to improving educational experiences will allow you to align your answers with their goals during the interview process.
✨Tip Number 4
Network with current or former employees on platforms like LinkedIn. Engaging with them can provide valuable insights into the company culture and expectations, which can be beneficial for your application and interview.
We think you need these skills to ace Customer Education Team Coordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the responsibilities of the Customer Education Team Coordinator role. Focus on your organisational skills, communication abilities, and any experience in customer education or training.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for education and your understanding of the challenges faced by schools. Mention specific examples of how you've successfully coordinated teams or projects in the past.
Highlight Relevant Tools and Systems: In your application, mention your familiarity with tools like Google Suite, Asana, and Zendesk. This shows you can hit the ground running and understand the technical aspects of the role.
Showcase Your Analytical Skills: Provide examples of how you've used analytical skills to track performance metrics or improve processes in previous roles. This is crucial for the Customer Education Team Coordinator position.
How to prepare for a job interview at Arbor Education
✨Showcase Your Organisational Skills
As a Customer Education Team Coordinator, your ability to organise schedules and workflows is crucial. Be prepared to discuss specific examples of how you've successfully managed multiple tasks or projects in the past.
✨Demonstrate Strong Communication Abilities
Effective communication is key in this role. During the interview, highlight instances where you've successfully collaborated with different teams or stakeholders, ensuring everyone was on the same page.
✨Familiarise Yourself with Relevant Tools
The job mentions tools like Google Suite, Gainsight, and Asana. Make sure you have a basic understanding of these platforms and be ready to discuss how you've used similar tools in previous roles.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills under pressure. Think of scenarios where you've had to adapt quickly or resolve conflicts, and be ready to explain your thought process and outcomes.
