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- Tasks: Join us as a Customer Education Specialist, training schools to optimise their use of Arbor MIS.
- Company: Arbor is transforming education with innovative management tools for over 7,000 schools in the UK.
- Benefits: Enjoy remote work, 32 days holiday, wellness support, and a dog-friendly office culture.
- Why this job: Make a real impact in education while working with passionate people in a supportive environment.
- Qualifications: A background in education, excellent communication skills, and a driving licence are essential.
- Other info: Flexible working options and a commitment to diversity and equality in the workplace.
The predicted salary is between 24000 - 32000 £ per year.
Location: Remote, UK
12 month fixed term contract
Salary: up to £32,000
About us
At Arbor, we’re on a mission to transform the way schools work for the better. We believe in a future of work in schools where being challenged doesn’t mean being burnt out and overworked. Our MIS and school management tools are already making a difference in over 7,000 schools and trusts.
About the role
We are looking for a friendly and engaging Customer Education Specialist to join our Customer Education team and help us provide expert guidance and support to educational institutions in optimising, using, and finding value from Arbor MIS. The remit and focus of the role is to work closely with educational organisations to assess their needs and ensure effective utilisation of the MIS.
- Deliver online and in-person training
- Using professional knowledge, design and deliver services to schools, MATs and partners
- Ability to pitch training and consultancy appropriately to users and partners
- Having an in-depth understanding of Arbor’s functionality, features, best practice
- Delivery of managed services for schools and partners
- Keeping up to date with a fast paced product
- To own materials used for training and keep these relevant
- Regular travel to national client sites and Arbor offices as needed
About you
We’re looking for an engaging and communicative Customer Education Specialist. Beyond that, we’d love to see:
- Driving licence required
- Relevant background in the education sector
- Ability to understand and articulate technology to a range of individuals
- Excellent presentation and communication skills
- Experience with Financial Systems, Arbor or other Management Information Systems would be desirable
- Good sense of humour and able to inspire others
What we offer
- A dedicated wellbeing team who champion initiatives such as mindfulness, lunch n learns, manager training, mental health first aid training and much more!
- 32 days holiday (plus Bank Holidays)
- Life Assurance paid out at 3x annual salary
- Comprehensive wellness benefit provided by AIG Smart Health
- Private Dental Insurance with Bupa
- Salary sacrifice Pension provided by Scottish Widows
- Enhanced maternity and adoption leave and paternity pay
- Access to services such as Calm and Bippit
- All of our roles champion flexible working
- Social committees that plan team, office and company wide events
- Dedicated professional development training budget
- Volunteer with a charity of your choice for a day each year
- Dog friendly offices!
Interview process
- Phone screen
- 1st stage
- 2nd stage
Our commitment is also backed by our partnership with Neurodiversity Consultancy, Lexxic who provide us with training, support and advice. Arbor Education is an equal opportunities organisation.
Our goal is for Arbor to be a workplace which represents, celebrates and supports people from all backgrounds.
Please note: We are unable to provide visa sponsorship at this time.
Customer Education Specialist (FTC) employer: Arbor Education
Contact Detail:
Arbor Education Recruiting Team
careers@arbor-education.com
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Education Specialist (FTC)
✨Tip Number 1
Familiarise yourself with Arbor's Management Information System (MIS) and its features. Understanding the platform will not only help you during the interview but also demonstrate your genuine interest in the role.
✨Tip Number 2
Network with current or former employees of Arbor to gain insights into the company culture and expectations for the Customer Education Specialist role. This can provide you with valuable information that can set you apart from other candidates.
✨Tip Number 3
Prepare to showcase your presentation and communication skills during the interview. Consider creating a mock training session to demonstrate how you would engage with educational institutions and convey complex information clearly.
✨Tip Number 4
Stay updated on the latest trends in education technology and how they impact schools. Being knowledgeable about current challenges and solutions in the education sector will help you connect with the interviewers and show your commitment to improving educational outcomes.
We think you need these skills to ace Customer Education Specialist (FTC)
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and requirements of the Customer Education Specialist position. Tailor your application to highlight how your skills and experiences align with the role.
Craft a Compelling CV: Your CV should clearly showcase your relevant experience in the education sector, particularly any roles that involved training or consulting. Use bullet points for clarity and ensure it is well-structured and easy to read.
Write a Tailored Cover Letter: In your cover letter, express your passion for education and how you can contribute to Arbor's mission. Mention specific examples of your previous work that demonstrate your ability to engage and communicate effectively with diverse audiences.
Proofread Your Application: Before submitting, take the time to proofread your CV and cover letter. Look for any spelling or grammatical errors, and ensure that your documents are polished and professional. A well-presented application reflects your attention to detail.
How to prepare for a job interview at Arbor Education
✨Know Your Stuff
Make sure you have a solid understanding of Arbor's MIS and its features. Familiarise yourself with the terminology and processes used in schools, as this will help you articulate how the system can benefit educational institutions.
✨Showcase Your Communication Skills
As a Customer Education Specialist, you'll need to communicate effectively with a range of users. Practice explaining complex concepts in simple terms, and be ready to demonstrate your excellent presentation skills during the interview.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving abilities and how you would handle specific situations in a school environment. Think about past experiences where you've successfully trained or supported others, and be ready to share those examples.
✨Emphasise Your Passion for Education
Arbor is all about making schools better places to work and learn. Show your enthusiasm for education and how you can contribute to creating a positive impact in schools. A friendly and engaging attitude will go a long way!
