At a Glance
- Tasks: Deliver engaging training and support to schools using Arbor's management information system.
- Company: Join Arbor, a mission-driven company transforming education for happier school environments.
- Benefits: Enjoy 32 days holiday, wellness support, and flexible working options.
- Other info: Opportunities for professional development and a supportive team culture.
- Why this job: Make a real impact in education while working with passionate people.
- Qualifications: Experience in education and excellent communication skills are essential.
The predicted salary is between 28800 - 32000 £ per year.
Location: Remote, UK
Salary: up to £32,000
About us
At Arbor, we’re on a mission to transform the way schools work for the better. We believe in a future of work in schools where being challenged doesn’t mean being burnt out and overworked. Our MIS and school management tools are already making a difference in over 12,500 schools and trusts, giving time and power back to staff, turning data into clear, actionable insights, and supporting happier working days.
About the role
We are looking for a friendly and engaging Customer Education Specialist to join our Customer Education team and help us provide expert guidance and support to educational institutions in optimising, using, and finding value from Arbor MIS. The remit and focus of the role is to work closely with educational organisations to assess their needs and ensure effective utilisation of the MIS.
Core responsibilities
- Deliver online and in-person training
- Using professional knowledge, design and deliver services to schools, MATs and partners
- Ability to pitch training and consultancy appropriately to users and partners
- Having an in-depth understanding of Arbor’s functionality, features, best practice and being able to articulate these to customers
- Delivery of managed services for schools and partners including setups of new school years, assessments, behaviour, custom reports etc.
- Keeping up to date with a fast paced product, including updates, changes to legislation and adapting to new processes as we scale
- To own materials used for training and keep these relevant
- Ability to self-reflect, feeding back to relevant members of the team internally
- Regular travel to national client sites and Arbor offices as needed
Requirements
About you
We’re looking for an engaging and communicative Customer Education Specialist. Beyond that, we’d love to see:
- Driving licence required
- Relevant background in the education sector
- Ability to understand and articulate technology to a range of individuals
- Excellent presentation and communication skills
- Positive approach to learning new things and troubleshooting potential issues
- Experience with Arbor or other Management Information Systems would be desirable
- Friendly, eager to get stuck in and always willing to help
- Good sense of humour and able to inspire others
Benefits
What we offer
- The chance to work alongside a team of hard-working, passionate people
- A dedicated wellbeing team who champion initiatives such as mindfulness, lunch n learns, manager training, mental health first aid training and much more!
- 32 days holiday (plus Bank Holidays)
- Life Assurance paid out at 3x annual salary
- Comprehensive wellness benefit provided by AIG Smart Health
- Private Dental Insurance with Bupa
- Salary sacrifice Pension provided by Scottish Widows
- Enhanced maternity and adoption leave and paternity pay
- Access to services such as Calm and Bippit
- All of our roles champion flexible working
- Social committees that plan team, office and company wide events
- Dedicated professional development training budget
- Volunteer with a charity of your choice for a day each year
Interview process
Phone screen, 1st stage, 2nd stage
We are committed to a fair and comfortable recruitment process, so if you require any reasonable adjustments during your application or interview process, please reach out to a member of the team at careers@arbor-education.com.
Our commitment is also backed by our partnership with Neurodiversity Consultancy, Lexxic who provide us with training, support and advice. Arbor Education is an equal opportunities organisation.
Our goal is for Arbor to be a workplace which represents, celebrates and supports people from all backgrounds.
Refer a friend
Know someone else who would be good for this role? You can refer a friend, family member or colleague. If they are offered a role with Arbor, we will say thank you with a voucher valued up to £200!
Customer Education Specialist employer: Arbor Education
At Arbor, we pride ourselves on being an exceptional employer that champions a healthy work-life balance and fosters a supportive, collaborative culture. Our remote working environment allows for flexibility while providing ample opportunities for professional growth and development, ensuring our team members are not only challenged but also fulfilled in their roles. Join us in our mission to create happier working lives for educators, where your contributions directly impact the future of education.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Education Specialist
✨Dive into Digital Learning Communities
Join online forums and communities focused on digital education, like EdTech Meetups or LinkedIn groups. Engage actively—share ideas and insights, and you'll not only learn a ton but also connect with potential employers and thought leaders in the industry.
✨Showcase Your Teaching Skills
Create content that demonstrates your understanding of digital learning—think blogs, videos, or even free online workshops. This could catch the eye of companies like Arbor Education looking for innovative thinkers. Plus, it’s a great way to practice your presentation skills!
✨Utilise University Career Services
If you're still in education or have access to an alumni network, make the most of your university's career services. They often have exclusive job listings and workshops tailored to students wanting to break into full-time roles in education technology.
✨Apply Directly Via Company Websites
When you come across roles like Customer Education Specialist at Arbor Education, make sure to apply directly through their website. It not only shows you're serious but sometimes you'll find positions listed there that may not be on job boards yet. Keep an eye on those!
We think you need these skills to ace Customer Education Specialist
Some tips for your application 🫡
Show Off Your Passion for Learning:When applying for a role in digital learning and education at Arbor Education, make sure to sprinkle your application with examples of your enthusiasm for teaching and learning technologies. Share specific experiences where you've used, designed, or implemented digital learning solutions, as this shows us that you truly get the field.
Highlight Relevant Education and Certification:In the digital learning space, having a strong educational background can set you apart. Don't shy away from showcasing your degrees, certifications, or relevant courses related to e-learning, instructional design, or educational technology. We love seeing candidates who have actively invested in their learning journey!
Tailor Your CV to the Role:Your CV is your first impression, so let's make it count! Focus on your skills directly related to digital learning, such as course development, learning management systems, and data analysis. Be sure to show measurable results from your past roles to demonstrate your impact and effectiveness.
Craft a Compelling Cover Letter:In your cover letter, express not just your qualifications, but your vision for the future of digital education. Discuss how your experiences align with the mission of Arbor Education and highlight any innovative ideas you might have for enhancing learning experiences. This is your chance to connect with us on a deeper level!
How to prepare for a job interview at Arbor Education
✨Get Hands-On with Learning Technologies
Familiarise yourself with common digital learning tools and platforms, like LMS systems or authoring tools that Arbor Education might use. Understanding these will give you an edge and show you’re ready to jump in from day one!
✨Showcase Your Creativity in Lesson Design
Prepare a portfolio of your past projects if you have them, or create sample lesson plans or digital content demos. Being able to discuss your creative approach to engaging students can really set you apart in a full-time role at Arbor Education.
✨Brush Up on Educational Trends
Stay in the loop with the latest trends in digital education, like gamification or personalised learning experiences. This will help you engage in meaningful discussions during the interview and demonstrate your passion for the field.
✨Prepare for Collaborative Scenarios
Expect to be asked about your experience working collaboratively with educators or other stakeholders. Consider discussing how you've contributed to a team effort in creating engaging educational content or improving student outcomes.
