At a Glance
- Tasks: Deliver engaging training and support to schools using Arbor's management tools.
- Company: Join Arbor, a mission-driven company transforming education for happier school environments.
- Benefits: Enjoy 32 days holiday, wellness support, and flexible working options.
- Other info: Opportunity for professional development and a supportive, inclusive workplace.
- Why this job: Make a real impact in education while working with passionate people.
- Qualifications: Experience in education and excellent communication skills are essential.
The predicted salary is between 28800 - 32000 £ per year.
Location: Remote, UK
12 month FTC
Salary: up to £32,000
About us
At Arbor, we’re on a mission to transform the way schools work for the better. We believe in a future of work in schools where being challenged doesn’t mean being burnt out and overworked. Our MIS and school management tools are already making a difference in over 13,000 schools and trusts.
About the role
We are looking for a friendly and engaging Customer Education Specialist to join our Customer Education team and help us provide expert guidance and support to educational institutions in optimising, using, and finding value from Arbor MIS. The remit and focus of the role is to work closely with educational organisations to assess their needs and ensure effective utilisation of the MIS.
- Deliver online and in-person training
- Using professional knowledge, design and deliver services to schools, MATs and partners
- Ability to pitch training and consultancy appropriately to users and partners
- Having an in-depth understanding of Arbor’s functionality, features, best practice
- Delivery of managed services for schools and partners
- Keeping up to date with a fast paced product
- To own materials used for training and keep these relevant
- Ability to self-reflect and provide feedback
- Regular travel to national client sites and Arbor offices as needed
Requirements
About you
- Driving licence required
- Relevant background in the education sector
- Ability to understand and articulate technology to a range of individuals
- Excellent presentation and communication skills
- Positive approach to learning new things
- Experience with Arbor or other Management Information Systems would be desirable
- Friendly, eager to get stuck in and always willing to help
- Good sense of humour and able to inspire others
Benefits
What we offer
- The chance to work alongside a team of hard-working, passionate people
- A dedicated wellbeing team who champion initiatives such as mindfulness
- 32 days holiday (plus Bank Holidays)
- Life Assurance paid out at 3x annual salary
- Comprehensive wellness benefit provided by AIG Smart Health
- Private Dental Insurance with Bupa
- Salary sacrifice Pension provided by Scottish Widows
- Enhanced maternity and adoption leave
- Access to services such as Calm and Bippit
- All of our roles champion flexible working
- Social committees that plan team events
- Dedicated professional development training budget
- Volunteer with a charity of your choice for a day each year
Interview process
- Phone screen
- 1st stage
- 2nd stage
We are committed to a fair and comfortable recruitment process. Our commitment is backed by our partnership with Neurodiversity Consultancy, Lexxic. Arbor Education is an equal opportunities organisation.
Our goal is for Arbor to be a workplace which represents, celebrates and supports people from all backgrounds.
Refer a friend
Know someone else who would be good for this role? You can refer a friend, family member or colleague.
Locations
Remote Customer Education Specialist (12 month FTC) in Conwy, Llanrwst employer: Arbor Education
Arbor Education is an exceptional employer, offering a dynamic work culture that fosters collaboration and innovation within the education sector. With a strong commitment to employee growth, we provide ample opportunities for professional development and engagement in meaningful policy discussions that shape the future of education. Located at the heart of the educational landscape, our team enjoys a supportive environment where data-driven insights lead to impactful change.
StudySmarter Expert Advice🤫
We think this is how you could land Remote Customer Education Specialist (12 month FTC) in Conwy, Llanrwst
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like Arbor Education.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like Arbor Education. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Remote Customer Education Specialist (12 month FTC) in Conwy, Llanrwst
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to Arbor Education.
How to prepare for a job interview at Arbor Education
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in Arbor Education's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services Arbor Education offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
