At a Glance
- Tasks: Manage onboarding projects and ensure a smooth transition for schools using Arbor's systems.
- Company: Join Arbor, a mission-driven company transforming education for over 13,000 schools.
- Benefits: Enjoy 32 days holiday, wellness support, and a dedicated professional development budget.
- Other info: Flexible working options and a dog-friendly office await you!
- Why this job: Make a real impact in education while working in a supportive and dynamic environment.
- Qualifications: Experience in project management or customer support is preferred; strong communication skills are essential.
The predicted salary is between 29000 - 29000 £ per year.
Location: Leeds, Hybrid working
Starting Salary: £29,000 per year
Fixed term contract until end of March 2027
About us
At Arbor, we're on a mission to transform the way schools work for the better. We believe in a future of work in schools where being challenged doesn't mean being burnt out and overworked. Where data guides progress without overwhelming staff. And where everyone working in a school is reminded why they got into education every day. Our MIS and school management tools are already making a difference in over 13,000 schools and trusts. Giving time and power back to staff, turning data into clear, actionable insights, and supporting happier working days.
At the heart of our brand is a recognition that the challenges schools face today aren't just about efficiency, outputs and productivity - but about creating happier working lives for the people who drive education every day: the staff. We want to make schools more joyful places to work, as well as learn.
About the role
We are looking for a highly organised and customer-oriented Digital Onboarding Specialist to join our Implementation team. Your primary responsibility will be to ensure a smooth onboarding experience for schools transitioning to our systems. This involves overseeing the implementation process, managing data migrations, and acting as a key contact for schools during their onboarding journey. If you have strong communication skills and a passion for helping others, this role is perfect for you.
Core responsibilities
- Manage onboarding projects for schools transitioning to Arbor's services.
- Oversee data migration processes, ensuring timely and efficient completion.
- Create and maintain onboarding resources such as training materials and guides.
- Plan and lead meetings with internal teams and schools to align on goals and expectations.
- Address inquiries and provide support throughout the onboarding process, ensuring a positive customer experience.
- Identify potential risks and manage project changes as necessary.
- Serve as a knowledgeable point of contact for schools regarding Arbor's offerings.
- Collaborate closely with the Implementation team to achieve overall project success.
- Utilise various software tools for data cleansing and generating reports.
Requirements
About you
- Experience in project management, customer support, or administration is preferred.
- Strong ability to work collaboratively with others and demonstrate a proactive approach.
- Excellent communication skills, with the ability to simplify complex information for others.
- Detail-oriented and highly organised to manage multiple projects effectively.
- Adequate understanding of data interpretation to cater to specific school needs.
- Adaptable and capable of working in a fast-paced, dynamic environment.
- Problem-solving orientation with a focus on delivering effective results.
- Proficiency in Microsoft and Mac OS platforms, including advanced skills in Excel/Google Sheets.
- Willingness to travel to client sites as required.
Benefits
What we offer
- The chance to work alongside a team of hard-working, passionate people in a role where you'll see the impact of your work every day.
- A dedicated wellbeing team who champion initiatives such as mindfulness, lunch n learns, manager training, mental health first aid training and much more!
- 32 days holiday (plus Bank Holidays). This is made up of 25 days annual leave plus 7 extra company wide days given over Easter, Summer & Christmas.
- Life Assurance paid out at 3x annual salary.
- Comprehensive wellness benefit provided by AIG Smart Health, which provides a 24/7 virtual GP service, Mental health support, Counselling, and personalised Health Checks.
- Private Dental Insurance with Bupa.
- Salary sacrifice Pension provided by Scottish Widows.
- Enhanced maternity and adoption leave (20 weeks full pay) and paternity (6 weeks full pay) pay.
- 5 free return to work maternity coaching sessions, helping you adapt to this new exciting time of life!
- Access to services such as Calm and Bippit (financial wellbeing coaching).
- All of our roles champion flexible working and we are happy to discuss what this means to you.
- Social committees that plan team, office and company wide events to bring people together and celebrate success.
- Dedicated professional development training budget (CPD courses, upskilling resources, professional memberships etc).
- Volunteer with a charity of your choice for a day each year.
- Dog friendly offices!
Interview process
- Phone screen
- 1st stage
- 2nd stage
We are committed to a fair and comfortable recruitment process, so if you require any reasonable adjustments during your application or interview process, please reach out to a member of the team. Our commitment is also backed by our partnership with Neurodiversity Consultancy, Lexxic who provide us with training, support and advice.
Arbor Education is an equal opportunities organisation. Our goal is for Arbor to be a workplace which represents, celebrates and supports people from all backgrounds, and which gives them the tools they need to thrive - whatever their ambitions may be so we support and promote diversity and equality, and actively encourage applications from people of all backgrounds.
Refer a friend
Know someone else who would be good for this role? You can refer a friend, family member or colleague, if they are offered a role with Arbor, we will say thank you with a voucher valued up to £200!
Please note: We are unable to provide visa sponsorship at this time.
Digital Onboarding Specialist (FTC) in Slough employer: ARBOR EDUCATION PARTNERS LIMITED
ARBOR EDUCATION PARTNERS LIMITED is committed to transforming the educational landscape by creating a supportive work environment that prioritizes employee well-being. The company fosters a culture where challenges are met with innovative solutions, ensuring staff are not overwhelmed. With a focus on data-driven progress, ARBOR provides opportunities for professional growth and development within the education sector.
Contact Details:
ARBOR EDUCATION PARTNERS LIMITED Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Digital Onboarding Specialist (FTC) in Slough
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We think you need these skills to ace Digital Onboarding Specialist (FTC) in Slough
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
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Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to ARBOR EDUCATION PARTNERS LIMITED.
How to prepare for a job interview at ARBOR EDUCATION PARTNERS LIMITED
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in ARBOR EDUCATION PARTNERS LIMITED's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
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✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
