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- Tasks: Lead onboarding projects for schools, ensuring smooth data migration and training.
- Company: Join Arbor, a mission-driven company transforming education with innovative management tools.
- Benefits: Enjoy 32 days holiday, wellness support, flexible working, and a dog-friendly office.
- Why this job: Make a real impact in education while working in a supportive, passionate team.
- Qualifications: Experience in customer onboarding or project management, ideally in an Enterprise SAAS environment.
- Other info: Opportunities for professional development and volunteering, plus a commitment to diversity and inclusion.
The predicted salary is between 32000 - 44800 £ per year.
Location: Leeds, Hybrid
Starting Salary: £32,000 per year
Fixed term contract until April 2026
About us
At Arbor, we're on a mission to transform the way schools work for the better. We believe in a future of work in schools where being challenged doesn't mean being burnt out and overworked. Our MIS and school management tools are already making a difference in over 7,000 schools and trusts.
About the role
We are looking for an experienced Customer Onboarding Manager to join our Implementation team and help us successfully onboard and manage relationships with customers during their implementation phase as well as provide support with training and data migration.
- Managing projects to onboard schools and sixth form colleges to the Arbor MIS, including managing the data migration process.
- Responsible for scoping and planning of projects to ensure key milestones and objectives are achievable and aligned to the clients' day one objectives.
- Prepare, plan and lead internal and external calls and meetings to ensure customer priorities are being met and disseminate information to relevant teams.
- Coordinating support and training with the schools to ensure they achieve their objectives.
- Confident in preparing client-facing documentation and presenting in Executive Status Meetings during Implementation to ensure Onboarding milestones are being met and the project is on track, including client status and risks.
- Escalation point for risk and dependencies of the school.
- Planning mitigation against risk and providing solutions.
- Responsible for overall onboarding success and customer outcomes.
Requirements
- Proven professional experience in a Customer Onboarding, Project Coordinator or Project Management role.
- Experience of working in an Enterprise SAAS environment implementing software.
- Able to work in an agile way to project manage complex, overlapping projects to tight timeframes within budget.
- Experience in guiding organisations through systems change management.
- A proven track record in building relationships with Key Stakeholders to understand their needs and communicate clearly with them throughout the project lifecycle.
- Capable of working effectively within an entrepreneurial, fast-paced, and results-oriented culture.
- Ability to use a CRM; ability to interpret data in order to understand school needs.
- Proficient in Microsoft and Mac OS Platforms, able to use Excel/Google Sheets to a high level of expertise.
- Willingness to travel frequently to client sites at least 10% of your time.
Benefits
- The chance to work alongside a team of hard-working, passionate people in a role where you'll see the impact of your work every day.
- A dedicated wellbeing team who champion initiatives such as mindfulness, lunch n learns, manager training, mental health first aid training and much more!
- 32 days holiday (plus Bank Holidays).
- Life Assurance paid out at 3x annual salary.
- Comprehensive wellness benefit provided by AIG Smart Health.
- Private Dental Insurance with Bupa.
- Salary sacrifice Pension provided by Scottish Widows.
- Enhanced maternity and adoption leave (20 weeks full pay) and paternity (6 weeks full pay) pay.
- Access to services such as Calm and Bippit (financial wellbeing coaching).
- All of our roles champion flexible working.
- Social committees that plan team, office and company-wide events to bring people together and celebrate success.
- Dedicated professional development training budget.
- Volunteer with a charity of your choice for a day each year.
- Dog friendly offices!
Interview Process
Phone screen, 1st Stage Task, 2nd Stage.
Our commitment is also backed by our partnership with Neurodiversity Consultancy, Lexxic who provide us with training, support and advice. Arbor Education is an equal opportunities organisation.
Refer a friend: Know someone else who would be good for this role? You can refer a friend, family member or colleague, if they are offered a role with Arbor, we will say thank you with a voucher valued up to £200!
Customer Onboarding Manager (FTC) employer: ARBOR EDUCATION PARTNERS LIMITED
Contact Detail:
ARBOR EDUCATION PARTNERS LIMITED Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Onboarding Manager (FTC)
✨Tip Number 1
Familiarise yourself with Arbor's mission and values. Understanding their focus on transforming the educational experience will help you align your responses during interviews and demonstrate your passion for their goals.
✨Tip Number 2
Highlight your experience in managing customer relationships and onboarding processes. Be ready to share specific examples of how you've successfully guided clients through software implementations, as this is crucial for the role.
✨Tip Number 3
Prepare to discuss your project management skills, especially in an agile environment. Think of instances where you've managed overlapping projects and how you ensured they stayed on track, as this will be a key aspect of the job.
✨Tip Number 4
Showcase your ability to interpret data and use CRM tools effectively. Being able to analyse school needs and communicate these insights will set you apart, so come prepared with examples of how you've done this in previous roles.
We think you need these skills to ace Customer Onboarding Manager (FTC)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer onboarding, project management, and any specific skills mentioned in the job description. Use keywords from the job listing to demonstrate your fit for the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for transforming education and your understanding of Arbor's mission. Mention specific experiences that align with the responsibilities of the Customer Onboarding Manager role.
Showcase Relevant Skills: In your application, emphasise your experience with Enterprise SAAS environments, project management, and relationship building with stakeholders. Provide examples of how you've successfully managed complex projects in the past.
Prepare for the Interview Process: Familiarise yourself with Arbor's products and services. Be ready to discuss how you would approach onboarding schools and managing relationships during the implementation phase. Think about potential challenges and how you would address them.
How to prepare for a job interview at ARBOR EDUCATION PARTNERS LIMITED
✨Understand the Company Mission
Before your interview, take some time to research Arbor's mission and values. Understanding their commitment to transforming schools and creating happier working environments will help you align your answers with their goals.
✨Showcase Your Project Management Skills
As a Customer Onboarding Manager, you'll need strong project management skills. Be prepared to discuss specific examples of how you've successfully managed complex projects in the past, particularly in an Enterprise SAAS environment.
✨Prepare for Client-Facing Scenarios
Since the role involves preparing client-facing documentation and leading meetings, practice articulating your thoughts clearly. You might be asked to present a mock status update or discuss how you would handle a challenging client situation.
✨Demonstrate Relationship-Building Abilities
Building relationships with key stakeholders is crucial for this role. Think of examples where you've effectively communicated with clients or team members to understand their needs and how you addressed them throughout a project lifecycle.
