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- Tasks: Investigate and manage first and third party claims with a focus on customer service.
- Company: Join Arbella Insurance Group, a leader in the insurance industry dedicated to community support.
- Benefits: Enjoy full-time hours, training opportunities, and a supportive team environment.
- Why this job: Make a real impact by helping people during challenging times while developing valuable skills.
- Qualifications: No prior experience needed; just bring your enthusiasm and willingness to learn!
- Other info: This is an entry-level position perfect for high school and college students.
The predicted salary is between 36000 - 60000 £ per year.
Join to apply for the Claims Service Specialist I (N) role at Arbella Insurance Group
1 year ago Be among the first 25 applicants
Join to apply for the Claims Service Specialist I (N) role at Arbella Insurance Group
Under immediate supervision, investigate and dispose of first and third party claims. All payments will be approved until authority has been granted. Extremely limited settlement authority as determined by Claim Manager.
Key Responsibilities
- Timely completion of all case activities, maximizing customer service and minimizing net loss payout.
- Contacts all insureds, claimants and witnesses that may have information relating to the loss, either in person, by telephone or in writing.
- Inputs and retrieves information using the automated claims system, requests checks, form letters and other correspondence through the automated claim system.
- Evaluates case facts determining coverage, liability and reserves, and reports on settlement; maintains a reminder system.
- With guidance, negotiates settlements with individuals, attorneys, and other insurance carriers within their granted settlement authority level.
- Will keep management informed of activities and problems with in assigned area of responsibility.
- Pursues subrogation and may arrange for salvage to obtain the maximum recovery.
- Provides information to all interested parties, including the local agents, by answering routine questions regarding the status of the claim.
- Maintain claim files and document claim file activities in accordance with established procedures.
- Will successfully complete all required in-house training.
- Performs other related duties as required or requested.
Requirements
- Success will be measured based on individual results compared to all established department standards in Customer Service, Teamwork, Loss and Expense Management as well as Continuous Improvement.
Seniority level
-
Seniority level
Entry level
Employment type
-
Employment type
Full-time
Job function
-
Job function
Finance and Sales
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Industries
Insurance
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Claims Service Specialist I (N) employer: Arbella Insurance Group
Contact Detail:
Arbella Insurance Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Claims Service Specialist I (N)
✨Tip Number 1
Familiarise yourself with the insurance claims process. Understanding how first and third party claims work will give you a solid foundation to discuss during interviews and demonstrate your enthusiasm for the role.
✨Tip Number 2
Brush up on your customer service skills. Since this role emphasises maximising customer service, think of examples from your past experiences where you successfully resolved issues or provided exceptional service.
✨Tip Number 3
Network with professionals in the insurance industry. Connecting with current or former claims specialists can provide valuable insights into the role and may even lead to referrals, increasing your chances of landing an interview.
✨Tip Number 4
Prepare for potential scenario-based questions. Be ready to discuss how you would handle specific claims situations, as this will showcase your problem-solving abilities and understanding of the responsibilities involved in the role.
We think you need these skills to ace Claims Service Specialist I (N)
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Claims Service Specialist I. Familiarise yourself with the key tasks such as investigating claims, negotiating settlements, and maintaining claim files.
Tailor Your CV: Customise your CV to highlight relevant experience and skills that align with the job description. Emphasise any customer service experience, attention to detail, and ability to work under supervision.
Craft a Strong Cover Letter: Write a compelling cover letter that showcases your enthusiasm for the role and the company. Mention specific examples of how your skills and experiences make you a great fit for the Claims Service Specialist position.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for spelling and grammatical errors, and ensure that all information is clear and concise. A polished application reflects your professionalism.
How to prepare for a job interview at Arbella Insurance Group
✨Understand the Role
Make sure you thoroughly understand the responsibilities of a Claims Service Specialist I. Familiarise yourself with the key tasks such as investigating claims, negotiating settlements, and maintaining claim files. This will help you answer questions confidently and demonstrate your interest in the position.
✨Showcase Customer Service Skills
Since this role heavily focuses on customer service, be prepared to discuss your previous experiences where you provided excellent service. Think of specific examples that highlight your ability to communicate effectively and resolve issues, as these are crucial for success in this position.
✨Prepare for Scenario Questions
Expect scenario-based questions during the interview. These may involve handling difficult claimants or making decisions under pressure. Practise how you would approach these situations, focusing on your problem-solving skills and ability to remain calm and professional.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready to ask the interviewer. Inquire about the team dynamics, training opportunities, or how success is measured in the role. This shows your enthusiasm for the position and helps you gauge if the company is the right fit for you.
