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For Companies At a Glance
- Tasks: Be the go-to person for customer support and sales inquiries, ensuring smooth communication.
- Company: Join a dynamic team at a leading automotive accessories company.
- Benefits: Enjoy a full-time role with weekends off, competitive pay, and exclusive staff discounts.
- Why this job: Build your career in a supportive environment while helping customers fuel their adventures.
- Qualifications: Strong customer service skills and a passion for the automotive or outdoor lifestyle.
- Other info: Modern office with free parking and great opportunities for personal growth.
The predicted salary is between 30000 - 40000 £ per year.
About the Role
As a Sales and Customer Support Specialist, you will be the key connection point between our customers, branches, and internal teams. Based at our Head Office in Kilsyth, you will provide essential sales, administrative, and technical support to our wholesale network, dealership partners, and customer base across Victoria and Tasmania.
What’s in It for You
- Permanent, full-time role offering consistent Monday–Friday hours, so you can enjoy your weekends free.
- Market-aligned pay, with regular salary reviews to ensure you’re rewarded fairly.
- Exclusive staff discounts across the ARB Group, supporting your passion for adventure and lifestyle.
- Expand your knowledge in the aftermarket accessories market while building a long-term career with career advancement opportunities.
- Supportive, team-oriented culture that values collaboration, initiative, and personal growth.
- Brand new modern Head Office with free on-site parking.
Key Responsibilities
- Respond to sales enquiries via phone and email from retail customers, wholesale partners, and automotive dealerships.
- Work collaboratively with team members to ensure timely and effective resolution of all enquiries.
- Provide product guidance, technical support, and basic troubleshooting via phone and email.
- Deliver exceptional customer service through proactive communication and relationship building.
- Maintain a strong customer-first approach, with the ability to remain calm and professional under pressure.
- Deliver consistent aftersales and warranty support where required.
About You
- Strong customer service mindset, with a focus on responsiveness, follow-through, and delivering a high-quality experience.
- Excellent communication skills (phone and written) and high attention to detail, with strong organisational and time management.
- A team player who thrives in a fast-paced, collaborative environment.
- Experience in or a strong passion for the automotive or outdoor lifestyle.
- Confidence using Outlook, Word, Excel and other systems, with a high level of accuracy.
- Exhibit strong organisational and follow-up skills, ensuring tasks are completed thoroughly and on time.
Sales and Customer Support Specialist in Kilsyth employer: ARB Corporation
Contact Detail:
ARB Corporation Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales and Customer Support Specialist in Kilsyth
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the hunt for a Sales and Customer Support Specialist role. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for those interviews! Research the company and its products, especially in the automotive and outdoor lifestyle sectors. Show us that you’re not just another candidate, but someone who genuinely understands our mission and values.
✨Tip Number 3
Practice your communication skills! Since this role is all about connecting with customers and partners, make sure you can articulate your thoughts clearly. Role-play common customer scenarios with a friend to build your confidence.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you’re genuinely interested in being part of our team at the Head Office in Kilsyth.
We think you need these skills to ace Sales and Customer Support Specialist in Kilsyth
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the Sales and Customer Support Specialist role. Highlight your customer service experience and any relevant skills that match what we’re looking for. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re passionate about the automotive or outdoor lifestyle. Share specific examples of how you've delivered exceptional customer service in the past, and let your personality come through.
Show Off Your Communication Skills: Since this role involves a lot of communication, make sure your written application is clear and professional. Pay attention to grammar and spelling, and keep your tone friendly yet professional. We love a good chat, but clarity is key!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s super easy, and you’ll be able to upload your CV and cover letter directly. Plus, it helps us keep everything organised on our end!
How to prepare for a job interview at ARB Corporation
✨Know Your Product
Before the interview, make sure you research the aftermarket accessories market and the specific products the company offers. Being able to discuss their products confidently will show your passion for the automotive lifestyle and your commitment to providing exceptional customer service.
✨Showcase Your Communication Skills
Since this role requires excellent communication skills, practice articulating your thoughts clearly. You might want to prepare examples of how you've successfully resolved customer enquiries in the past, whether over the phone or via email. This will demonstrate your ability to maintain a strong customer-first approach.
✨Emphasise Team Collaboration
Highlight your experience working in team-oriented environments. Be ready to share specific instances where you collaborated with colleagues to solve problems or improve processes. This will align well with the company's supportive culture that values teamwork and initiative.
✨Stay Calm Under Pressure
Prepare for potential scenarios where you might need to handle difficult customer situations. Think about how you would remain calm and professional while delivering solutions. Sharing these strategies during your interview will illustrate your ability to thrive in a fast-paced environment.