Scheme Manager in Manchester

Do you have current knowledge of social housing and an understanding of the issues affecting older people? Are you seeking a new challenge where you can make a positive difference? If yes, we would love to hear from you!

As our Scheme Manager, you will provide a housing management service to tenants in our Over 55s housing schemes, and the wider community, which promote independence, health and well-being. You will be their voice, advocating on their behalf and providing them with information on the facilities that are available, putting new tenants and their families at ease about what they can expect.

You will complete Health and Safety checks to ensure we always deliver a high standard of service and will encourage tenant engagement and involvement to ensure the health and wellbeing of tenants. You will enjoy the company of our tenants and interact with them daily to ensure we are providing the best possible care that you would want for a family member.

You will manage repairs and ensure tenants are kept up to date on the progress, monitoring contractors and visitors to the scheme, making sure that our policies are adhered to at all times. With knowledge and experience of the needs of older people, you will be passionate, working with our tenants and will appreciate the importance of providing great customer service.

You will have a strong customer focus and will demonstrate empathy, patience, humour and a can-do attitude. You will be accustomed to responding quickly to service demands, working with integrity, tact and diplomacy ensuring appropriate confidentiality is maintained.

If you believe you have the right qualities to encourage, support and help our tenants to live independently, building a community within our scheme then please apply now!

We offer a great range of benefits including:

• 25 days holiday per year plus bank holidays. The office is closed over Christmas (25th Dec to 1st Jan inclusive), and a holiday purchase scheme.
• Company pension scheme with 11.4% employer contribution.
• Company funded access to a health cashback plan (HSF UK), where you can claim back costs of everyday health treatments such as optical, dental and much more.
• Enhanced sick pay with up to 6 months full pay and 6 months half pay.
• Enhanced maternity and paternity leave.
• Health and Wellbeing Support including an employee assistance programme, free counselling, mental health first aiders and numerous wellbeing initiatives.
• Employee perks via Perkbox.
• Learning and development to support you to develop the skills you need to fulfil your role and progress in your career.

Commitment to Equality, Diversity and Inclusion: As a small to medium sized employer, our employees achieve variety, early responsibility, the opportunity to work on their own initiative, to work closely with other people (including senior management) and to have their voice heard. Equality, diversity and inclusion are paramount for us. We are proud to have a team of employees from diverse backgrounds, and we embrace diversity in all that we do.

We positively encourage applications for employment from eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity. We are a Disability Confident employer, and we will work to ensure reasonable adjustments are in place where possible throughout the recruitment journey and into employment. We want to help you show your talents so please tell our recruitment team if you require support to do so.

Please note that this role requires an up-to-date enhanced DBS check. You can find our policy on DBS checks on our website. If you are ready to take the next step in your career and meet the criteria outlined above, we would love to hear from you.