Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Deliver top-notch customer service and support housing teams with various tasks.
- Company: Join a dedicated team focused on providing excellent tenant services.
- Benefits: Competitive salary, supportive work environment, and opportunities for growth.
- Why this job: Make a real difference in people's lives by helping them with their housing needs.
- Qualifications: Experience in customer service and strong problem-solving skills required.
- Other info: Be part of a high-performing team in a dynamic and rewarding role.
The predicted salary is between 23505 - 27178 £ per year.
Are you customer-focussed, with excellent problem-solving skills and a professional, friendly manner? If delivering excellent customer service is your passion and you enjoy using your initiative to confidently help a diverse range of customers, sometimes in difficult or sensitive situations, then we would like to hear from you.
We have a fantastic opportunity for someone with customer services experience to take on a wide and varied role delivering high quality and consistent services to our customers and stakeholders. You will be part of our Tenant Services team, supporting our housing and property teams.
With good administrative skills and attention to detail, you will process repairs requests as well as applications for housing, ensuring the relevant details are accurately recorded. Acting as the point of all front of house and inbound contact and communication with the organisation, including reception and visitor liaison, you will provide guidance, advice and assist our customers to resolve any queries, report any information, receive feedback and take any other action required to provide a professional service and excellent customer care.
Customer-focused, you will have experience of liaising with customers both face-to-face and over the telephone. You will work well under pressure, be able to manage your own workload and take a proactive approach to resolving customers' enquiries, across our varied platforms. You will join a high performing team who deliver an outstanding service to our customers.
Customer Services Assistant in Manchester employer: Arawak Walton Housing Association
Contact Detail:
Arawak Walton Housing Association Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Services Assistant in Manchester
✨Tip Number 1
Get to know the company! Research their values and mission. When you walk into that interview, you want to show them you’re not just another candidate – you’re genuinely interested in what they do and how you can contribute.
✨Tip Number 2
Practice your customer service scenarios. Think about common issues customers face and how you would handle them. This will help you feel more confident when discussing your problem-solving skills during the interview.
✨Tip Number 3
Dress the part! First impressions matter, so make sure you look professional and approachable. A smart appearance can set the tone for a positive interaction with your potential employer.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Customer Services Assistant in Manchester
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight your customer service experience in your application. We want to see how you've handled various situations and provided excellent service, so share specific examples that showcase your problem-solving skills and friendly approach.
Be Detail-Oriented: Since attention to detail is key for this role, ensure your application is free from typos and errors. We appreciate a well-organised application that reflects your administrative skills, so double-check everything before hitting send!
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to match the job description. We love seeing candidates who understand our values and can demonstrate how they align with the role of Customer Services Assistant.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application directly, and it shows you’re keen on joining our team at StudySmarter. Let’s make it happen!
How to prepare for a job interview at Arawak Walton Housing Association
✨Know Your Customer Service Basics
Brush up on the key principles of excellent customer service. Be ready to share examples from your past experiences where you successfully resolved customer issues or went above and beyond to help someone. This shows that you understand what it takes to deliver high-quality service.
✨Showcase Your Problem-Solving Skills
Prepare to discuss specific situations where you faced challenges in customer service. Think about how you approached these problems, what solutions you implemented, and the outcomes. This will demonstrate your ability to think on your feet and handle difficult situations with ease.
✨Practice Active Listening
During the interview, make sure to listen carefully to the questions being asked. Respond thoughtfully and ask clarifying questions if needed. This not only shows your communication skills but also reflects your customer-focused mindset, which is crucial for a Customer Services Assistant.
✨Familiarise Yourself with the Organisation
Do some research on the company and its values, especially regarding customer service. Being able to reference their mission or recent initiatives during your interview can set you apart and show that you’re genuinely interested in the role and the organisation.