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- Tasks: Deliver high-quality customer service and support housing and property teams.
- Company: Join a dynamic team focused on outstanding customer care.
- Benefits: Gain valuable experience in a supportive environment with career growth.
- Why this job: Make a real difference by helping customers resolve their queries.
- Qualifications: Experience in customer service and strong problem-solving skills.
- Other info: Work in a fast-paced environment with a friendly, high-performing team.
The predicted salary is between 22000 - 26000 £ per year.
We have a fantastic opportunity for someone with customer services experience to take on a wide and varied role delivering high quality and consistent services to our customers and stakeholders. You'll be part of our Tenant Services team, supporting our housing and property teams.
With good administrative skills and attention to detail, you will process repairs requests as well as applications for housing, ensuring the relevant details are accurately recorded. Acting as the point of all front of house and inbound contact and communication with the organisation, including reception and visitor liaison, you will provide guidance, advice and assist our customers to resolve any queries, report any information, receive feedback and take any other action required to provide a professional service and excellent customer care.
Customer-focused, you will have experience of liaising with customers both face-to-face and over the telephone. You will work well under pressure, be able to manage your own workload and take a proactive approach to resolving customers' enquiries, across our varied platforms.
You will join a high performing team who deliver an outstanding service to our customers. Are you customer-focussed, with excellent problem-solving skills and a professional, friendly manner? If delivering excellent customer service is your passion and you enjoy using your initiative to confidently help a diverse range of customers, sometimes in difficult or sensitive situations, then we would like to hear from you.
Customer Services Assistant in Cardiff employer: Arawak Walton Housing Association
Contact Detail:
Arawak Walton Housing Association Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Services Assistant in Cardiff
✨Tip Number 1
Get to know the company! Research their values and mission. When you walk into that interview, you want to show them you’re not just another candidate; you’re someone who genuinely cares about what they do.
✨Tip Number 2
Practice your customer service scenarios. Think about how you’d handle tricky situations or difficult customers. We all know that real-life examples speak volumes, so be ready to share your experiences!
✨Tip Number 3
Dress the part! First impressions matter, especially in customer service roles. Make sure you look professional and approachable. It sets the tone for how you’ll interact with customers.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way. It shows you’re keen and keeps you fresh in their minds. And remember, apply through our website for the best chance!
We think you need these skills to ace Customer Services Assistant in Cardiff
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight your customer service experience. We want to see how your skills match the role, so don’t be shy about showcasing your relevant achievements!
Show Off Your Attention to Detail: Since this role involves processing requests and applications, it’s crucial to demonstrate your attention to detail. Double-check your application for any errors and ensure all information is accurate before hitting send.
Be Personable and Professional: We love a friendly approach! When writing your application, let your personality shine through while maintaining professionalism. This will help us see how you’d fit into our team and interact with customers.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to navigate!
How to prepare for a job interview at Arawak Walton Housing Association
✨Know Your Customer Service Basics
Brush up on your customer service principles before the interview. Be ready to discuss your previous experiences and how you've handled difficult situations. Think of specific examples where you provided excellent service or resolved a challenging query.
✨Showcase Your Communication Skills
Since this role involves a lot of communication, practice articulating your thoughts clearly. During the interview, demonstrate your ability to listen actively and respond thoughtfully. You might even want to prepare a few questions to ask the interviewer about their customer service approach.
✨Highlight Your Problem-Solving Abilities
Prepare to share instances where you've successfully solved problems for customers. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will help you convey your proactive approach and ability to manage workload under pressure.
✨Familiarise Yourself with the Organisation
Do some research on the company and its values. Understanding their mission and how they serve their customers will allow you to tailor your responses and show that you're genuinely interested in being part of their team. Mentioning specific initiatives or values during your interview can really make you stand out.