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- Tasks: Lead the IT Service Desk team and ensure top-notch IT service delivery.
- Company: Join arancione, a passionate organisation dedicated to improving lives.
- Benefits: Full-time role with a focus on diversity and inclusion.
- Why this job: Make a real impact in a customer-focused IT environment.
- Qualifications: ITIL Foundation Certification and strong leadership skills required.
- Other info: Great opportunity for career growth in a supportive team.
The predicted salary is between 36000 - 60000 £ per year.
We are seeking an outstanding and dedicated individual who shares our passion for improving people’s lives.
Job Purpose: Ensuring the efficient, reliable, and customer-focused delivery of IT services across the organisation. Managing the IT Service Desk team (1st, 3rd line engineers), overseeing day-to-day operations, and taking ownership of the IT budget. This role is pivotal in maintaining high service standards, driving continual improvement, and ensuring technology supports Watmos objectives and residents needs.
In this role, you will lead the IT Service Desk team, ensure high levels of customer satisfaction and efficient service resolution, while monitoring and improving service delivery processes. You will work closely with internal teams and external partners to ensure seamless IT service integration and use data analysis to identify trends and opportunities for improvement.
To succeed, you’ll need:
- ITIL Foundation Certification (or equivalent experience)
- Strong leadership skills
- A deep understanding of IT infrastructure and applications
- Experience in housing, public sector, or not-for-profit environments
- Excellent communication skills
- Attention to detail
- The ability to interpret data to drive improvements
If you’re passionate about delivering high-quality IT services in a customer-focused environment, this role could be the perfect opportunity for you.
Seniority level: Mid-Senior level
Employment type: Full-time
Job function: Information Technology
We’re committed to creating a diverse and inclusive organisation with a sense of belonging, where everyone knows their opinions matter and their talents can be fully utilised. We encourage applications from those of all backgrounds and strongly value having a workforce that includes people who have different life experiences.
ICT Service Delivery Manager in Walsall employer: arancione
Contact Detail:
arancione Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land ICT Service Delivery Manager in Walsall
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT sector, especially those who work in housing or public services. A friendly chat can lead to insider info about job openings and even referrals that could double your chances of landing an interview.
✨Tip Number 2
Show off your skills! Prepare a portfolio or a presentation that highlights your achievements in IT service delivery. Use real examples of how you've improved service standards or resolved complex issues. This will make you stand out during interviews.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or mentors to refine your responses. Focus on demonstrating your leadership skills and your understanding of ITIL principles, as these are key for the ICT Service Delivery Manager role.
✨Tip Number 4
Apply through our website! We want to see your application directly, so don’t hesitate to submit it via our platform. It shows initiative and gives us a chance to connect with you more personally.
We think you need these skills to ace ICT Service Delivery Manager in Walsall
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the ICT Service Delivery Manager role. Highlight your leadership skills, ITIL certification, and any relevant experience in housing or public sector environments. We want to see how your background aligns with our mission!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Share your passion for improving lives through IT services and explain why you’re the perfect fit for our team. Let us know how you can contribute to maintaining high service standards.
Showcase Your Communication Skills: Since excellent communication is key for this role, make sure your application reflects that. Use clear and concise language, and don’t hesitate to demonstrate your ability to interpret data and drive improvements in your previous roles.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, we love seeing applications come in through our platform!
How to prepare for a job interview at arancione
✨Know Your ITIL Basics
Make sure you brush up on your ITIL Foundation concepts. Since this role requires a solid understanding of IT service management, being able to discuss ITIL principles and how they apply to service delivery will show that you're the right fit for the job.
✨Showcase Leadership Experience
Prepare examples from your past roles where you've successfully led a team or managed projects. Highlight your leadership style and how it has positively impacted service delivery and customer satisfaction. This will demonstrate your capability to manage the IT Service Desk team effectively.
✨Data-Driven Mindset
Be ready to discuss how you've used data analysis in previous roles to identify trends and drive improvements. Bring specific examples of how your insights led to better service outcomes, as this aligns perfectly with the expectations of the role.
✨Emphasise Customer Focus
Since the role is all about delivering high-quality IT services, prepare to talk about your approach to customer service. Share instances where you've gone above and beyond to ensure customer satisfaction, as this will resonate well with the company's mission.
