Operations Team Member in Slough

Overview

To play a crucial role in ensuring the smooth execution of courier import operations. With a focus on compliance, customer service, and shipment tracking, this role supports the efficiency and reliability of our express services based in Poyle (Slough).

Responsibilities

• Manage and ensure compliance with all clearance procedures for courier imports, adhering to regulatory and company standards to facilitate timely shipment processing.
• Serve as a primary point of contact for customers by responding promptly to inquiries, handling calls professionally, and resolving any servicing issues with care and accuracy.
• Maintain detailed tracking and tracing of inbound shipments, providing updates, and proactively addressing any delays or discrepancies to guarantee transparency and customer satisfaction.
• Coordinate freedom shipments efficiently, ensuring correct documentation and processing to support seamless customs clearance.
• Address and resolve station problem queues diligently to minimize operational bottlenecks and maintain workflow continuity.
• Clear any outstanding shipments expediently, working with internal teams and external partners to resolve issues and avoid shipment backlog.

Requirements

Job Requirements – Experience and Education

• Demonstrated understanding of import clearance processes and regulatory requirements within courier or logistics environments.
• Proven experience in customer service roles with strong communication skills to handle diverse customer interactions effectively.
• Proficiency and hands-on experience with electronic customs systems such as E-customs and CNS to ensure accurate and efficient shipment processing.
• Advanced skills in Microsoft Excel and Word to manage shipment documentation, reporting, and correspondence accurately.
• A solid grasp of global geographical locations to support international shipment tracking and problem resolution.
• Ability to multitask and manage priorities in a fast-paced, dynamic operational setting.

Leadership Behaviors

• Building Outstanding Teams
• Collaborate & break silos
• Execution & Accountability
• External focus
• Growth mindset
• Inclusion
• Innovation
• Setting a clear direction
• Simplification
• Skills Administrative
• Attention To Details
• Flexibility And Adaptability
• Safety And Quality Awareness
• Time Management

Please note: Sponsorship is not available for this position.