Operations Team Member I

Implement the day-to-day express operations procedures and policies to ensure smooth flow of Operations in terms of receiving/processing of packages, on time delivery and system updating.

Job Description

MAIN DUTIES AND RESPONSIBILITIES

• Compliance with the clearance of courier imports

• Handle customer calls and deal with customer queries

• Track & Trace of inbound shipments

ADDITIONAL REQUIREMENTS

• In addition to the duties and responsibilities listed, the postholder may be required to perform other duties assigned by the Station Manager/CEO from time to time. Subject to adequate experience and/or training.
• To participate in the annual performance appraisal and objective setting scheme.
• To work in accordance with all company policies including Health and Safety, Employment, Staff, Quality and Environmental.
• It is important that during the employment with the Company and any time thereafter, that any information relating to the affairs of the Company is treated with the highest level of confidentiality.
• To have a detailed knowledge of and apply the Company’s Business Plan in all aspects of development.

Job Requirements – Experience and Education

• Has an understanding of Import Clearances
• Has an understanding of Customer Services
• Proficiency in Impatex and CNS required
• Proficiency in Excel and Word required
• An understanding of worldwide geographical locations

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