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- Tasks: Ensure smooth courier import operations and provide top-notch customer service.
- Company: Dynamic logistics company focused on efficiency and reliability.
- Benefits: 25 days annual leave, life assurance, social activities, and a discretionary bonus scheme.
- Why this job: Join a fast-paced team and make a real impact in logistics.
- Qualifications: Experience in customer service and understanding of import clearance processes.
- Other info: Great opportunities for growth and teamwork in a vibrant environment.
The predicted salary is between 30000 - 42000 £ per year.
To play a crucial role in ensuring the smooth execution of courier import operations. With a focus on compliance, customer service, and shipment tracking, this role supports the efficiency and reliability of our express services based in Poyle (Slough).
Responsibilities
- Manage and ensure compliance with all clearance procedures for courier imports, adhering to regulatory and company standards to facilitate timely shipment processing.
- Serve as a primary point of contact for customers by responding promptly to inquiries, handling calls professionally, and resolving any servicing issues with care and accuracy.
- Maintain detailed tracking and tracing of inbound shipments, providing updates, and proactively addressing any delays or discrepancies to guarantee transparency and customer satisfaction.
- Coordinate freedom shipments efficiently, ensuring correct documentation and processing to support seamless customs clearance.
- Address and resolve station problem queues diligently to minimize operational bottlenecks and maintain workflow continuity.
- Clear any outstanding shipments expediently, working with internal teams and external partners to resolve issues and avoid shipment backlog.
Job Requirements
- Demonstrated understanding of import clearance processes and regulatory requirements within courier or logistics environments.
- Proven experience in customer service roles with strong communication skills to handle diverse customer interactions effectively.
- Proficiency and hands-on experience with electronic customs systems such as E-customs and CNS to ensure accurate and efficient shipment processing.
- Advanced skills in Microsoft Excel and Word to manage shipment documentation, reporting, and correspondence accurately.
- A solid grasp of global geographical locations to support international shipment tracking and problem resolution.
- Ability to multitask and manage priorities in a fast-paced, dynamic operational setting.
Leadership Behaviors
- Building Outstanding Teams
- Setting a clear direction
- Simplification
- Collaborate & break silos
- Execution & Accountability
- Growth mindset
- Innovation
- Inclusion
- External focus
Skills & Focus
- Communication Skills
- Microsoft Excel
- Operational Excellence
- Problem Solving
- Excellence in Service
- Customer Service
- Customer Satisfaction
- Ability to Multitask
Benefits
- Life Assurance (available after 6 months of service)
- Flu Jab Voucher
- Occupational Health Services
- Monthly Employee Recognition Program
- Regular Social Activities
- Discretionary Bonus Scheme
- 25 Days Annual Leave, plus 8 Bank Holidays
- Special Shipping Rates
- Pension
Please note: Sponsorship is not available for this position.
Operations Team Member employer: Aramex
Contact Detail:
Aramex Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Team Member
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and role thoroughly. Understand their operations and think about how your skills align with their needs. This will help you stand out as a candidate who truly gets what they’re about.
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or family to get comfortable with common questions. The more you practice, the more confident you'll feel when it’s time to shine.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take that extra step to connect directly with us.
We think you need these skills to ace Operations Team Member
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Operations Team Member role. Highlight your understanding of import clearance processes and any customer service experience you have, as these are key for us.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're the perfect fit for our team. Share specific examples of how you've handled customer inquiries or resolved issues in the past, showing off your communication skills and problem-solving abilities.
Showcase Your Tech Skills: Since proficiency with electronic customs systems and Microsoft Excel is crucial, mention any relevant experience you have with these tools. If you've used E-customs or CNS before, let us know!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our team!
How to prepare for a job interview at Aramex
✨Know Your Stuff
Make sure you brush up on import clearance processes and regulatory requirements. Familiarise yourself with the specific customs systems mentioned in the job description, like E-customs and CNS. This will show that you're not just interested but also knowledgeable about the role.
✨Customer Service is Key
Since this role involves a lot of customer interaction, prepare to discuss your previous experiences in customer service. Think of examples where you resolved issues or handled inquiries effectively. This will demonstrate your strong communication skills and ability to keep customers satisfied.
✨Excel at Excel
Given the emphasis on Microsoft Excel, be ready to talk about your proficiency with it. You might even want to mention specific functions or tasks you've completed using Excel that relate to shipment documentation or reporting. This will highlight your operational excellence.
✨Stay Cool Under Pressure
This position requires multitasking in a fast-paced environment, so think of times when you've successfully managed multiple priorities. Share how you kept everything on track and maintained workflow continuity, as this will showcase your problem-solving skills and ability to execute under pressure.