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- Tasks: Make outbound calls to qualify leads and support the sales pipeline.
- Company: Join a dynamic team focused on innovative lead management.
- Benefits: Competitive pay, flexible hours, and opportunities for growth.
- Why this job: Kickstart your career in sales and make an impact from day one.
- Qualifications: High school diploma preferred; experience in telemarketing or sales is a plus.
- Other info: Collaborative environment with a focus on personal and professional development.
The predicted salary is between 30000 - 42000 £ per year.
Purpose of the Job
The Telemarketer is a vital sales support role responsible for the initial stages of lead management. This position involves making outbound calls, verifying, and qualifying leads based on predefined criteria, and ensuring the accuracy and completeness of lead information to support the sales pipeline. Additionally, the Telemarketer collaborates closely with the marketing team to refine customer profiles, generate new deals, and streamline the lead qualification process.
Job Responsibilities
- Make outbound calls to verify and qualify incoming leads based on predefined criteria.
- Ensure accuracy and completeness of lead information in the CRM system.
- Assign leads to the appropriate sales teams or channels as required.
- Address customer concerns and overcome objections to influence buying decisions through persuasive sales conversations.
- Generate new leads through outbound calls and campaigns.
- Collaborate with the marketing team to identify target customer profiles and support lead nurturing initiatives.
- Provide feedback on lead quality and identify areas for improvement in customer targeting strategies.
- Meet or exceed KPIs, including:
- Number of calls made daily/weekly.
- Conversion ratio (qualified leads vs. total leads).
- Percentage of calls made against total number of leads.
- Cycle time (time taken to qualify and process leads).
- Returned ratio (percentage of leads returned due to incorrect or incomplete qualification).
Job Requirements - Experience and Education
- Education: High school diploma or equivalent; a bachelor’s degree in business, Marketing, or a related field is preferred.
- Experience: Minimum 1-2 years of experience in telemarketing, call center operations, lead qualification, or a similar sales support role. Proven experience in B2B sales, customer support, or logistics is highly desirable. Prior experience in a call center environment with a focus on outbound calling is an advantage.
- Skills: Excellent verbal communication, phone etiquette, and interpersonal skills. Strong organizational skills and attention to detail. Proficiency in CRM tools (e.g., Salesforce) and Microsoft Office Suite. Analytical mindset with the ability to interpret data and derive insights. Strong problem-solving abilities and a proactive approach to challenges. Ability to work collaboratively with cross-functional teams, including sales and marketing.
Competencies
- Customer-Centric Approach: Understanding of customer needs and ensuring quality in lead qualification.
- Detail Orientation: Ensures accuracy in lead processing and documentation.
- Communication Skills: Clear and professional communication with leads, sales teams, and other stakeholders.
- Time Management: Ability to manage multiple tasks and meet deadlines.
- Problem-Solving: Proactively identifies issues and proposes solutions to improve the qualification process.
- Sales Acumen: Basic understanding of sales processes and the ability to identify potential opportunities.
Leadership Behaviors
- Setting a clear direction
- Simplification
- Collaborate & break silos
- Execution & Accountability
- Growth mindset
- Innovation
- Inclusion
- External focus
Lead Qualifier - Telemarketer employer: Aramex
Contact Detail:
Aramex Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Lead Qualifier - Telemarketer
✨Tip Number 1
Get your phone skills polished! Practice makes perfect, so grab a friend and role-play some calls. This will help you feel more confident when you're on the line with potential leads.
✨Tip Number 2
Know your stuff! Familiarise yourself with our products and industry trends. The more you know, the better you'll be at addressing customer concerns and overcoming objections during those calls.
✨Tip Number 3
Set daily goals for your calls. Whether it's the number of calls made or leads qualified, having clear targets will keep you motivated and help you track your progress.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to get noticed and show us you're serious about joining the team. Plus, we love seeing candidates who take that extra step!
We think you need these skills to ace Lead Qualifier - Telemarketer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Lead Qualifier role. Highlight any relevant experience in telemarketing or lead qualification, and don’t forget to showcase your communication skills and attention to detail!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this role. Mention specific experiences that relate to the job description and show us your enthusiasm for joining StudySmarter.
Showcase Your Skills: In your application, be sure to highlight your proficiency with CRM tools and any analytical skills you have. We love candidates who can interpret data and derive insights, so don’t hold back on sharing your achievements!
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to keep track of your application status. We can’t wait to see what you bring to the table!
How to prepare for a job interview at Aramex
✨Know Your Product Inside Out
Before the interview, make sure you have a solid understanding of the products or services the company offers. This will help you answer questions confidently and demonstrate your ability to position these offerings effectively during calls.
✨Practice Your Pitch
Since this role involves making persuasive sales conversations, practice your pitch beforehand. Role-play with a friend or family member to refine your communication skills and get comfortable addressing objections.
✨Familiarise Yourself with CRM Tools
As the job requires proficiency in CRM systems, brush up on your knowledge of tools like Salesforce. If you have experience with similar platforms, be ready to discuss how you've used them to manage leads and track performance.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, lead qualification processes, and how success is measured in the role. This shows your genuine interest and helps you assess if the company is the right fit for you.