At a Glance
- Tasks: Welcome guests, serve drinks, and create memorable dining experiences in a lively hotel environment.
- Company: Join the energetic team at Alton Towers Resort, one of the UK's iconic destinations.
- Benefits: Enjoy discounts, flexible hours, free uniform, and opportunities for career development.
- Other info: Seasonal role with shifts available across seven days, including weekends and holidays.
- Why this job: Be part of a fun team while delivering outstanding service to guests from all over the country.
- Qualifications: A positive attitude and willingness to learn; previous experience is a plus but not essential.
The predicted salary is between 16 - 17 £ per hour.
Do you love working with people, thrive in a fast-paced environment, and enjoy being part of a fun and energetic team? If so, we have the perfect opportunity for you! We're looking for enthusiastic and friendly Hotel Restaurant & Bar Assistants to join our team within the hotels at Alton Towers Resort. Whether you're welcoming guests for breakfast, serving drinks in the evening, or helping create memorable dining experiences, you'll play a key role in ensuring every guest has an amazing stay. No two days are the same, and you'll be part of a team that takes pride in delivering exceptional service while having fun along the way.
About the Role
This is a guest-facing role within our busy hotel restaurants and bars, where you'll have the opportunity to interact with guests from all over the country. You'll work in a lively environment that can be fast-paced and rewarding, especially during our busiest periods. As this role is based within our hotels, shifts are available across seven days a week and may include early mornings, evenings, weekends, and bank holidays. Our current hourly pay rates are £8.03 (ages 16-17), £10.85 (ages 18-20), and £12.71 (ages 21+). This is a seasonal position running until November 2026.
What's in it for you?
- On-site discounts across Merlin theme parks and attractions
- Development opportunities on-site and across the wider business, with over 400 locations across the UK
- Generous accrued annual leave
- Benefits app, providing access to hundreds of discounts, online GP access, mental health support, and our Employee Assistance Programme
- Flexible working hours
- Free uniform
- Working with a great team that enjoys fantastic social activities outside of work
- Free staff parking
- The chance to work at one of the UK's most exciting and iconic resort destinations
Here are some desirable qualities for this role...
- A positive, enthusiastic and approachable attitude
- A passion for delivering outstanding guest service
- Excellent communication and interpersonal skills
- The ability to remain calm and organised in a busy environment
- A strong team player who enjoys working with others
- Flexibility to work a variety of shifts, including weekends and holidays
Previous restaurant, bar, hospitality, or customer service experience would be beneficial, but it isn't essential. If you have the right attitude and willingness to learn, we'll provide all the training and support you need to succeed.
About Aramark
At Aramark UK, we are committed to creating a diverse and inclusive workplace where everyone is valued and empowered to thrive. As a proud Disability Confident employer, we actively encourage applications from individuals of all abilities and are dedicated to supporting employees with disabilities throughout their career journey. Join us in fostering a workplace where everyone can achieve their full potential.
Hotel Restaurant and Bar Assistant in Stoke-on-Trent employer: Aramark
Aramark in Tees Valley is an exceptional employer, offering a vibrant work culture at Henry’s Café where teamwork and customer service are at the heart of everything we do. With competitive pay, free meals, and ample opportunities for career development, we ensure our employees feel valued and supported in their growth. Join us in Middlesbrough for a rewarding experience that combines meaningful work with a friendly atmosphere.
StudySmarter Expert Advice🤫
We think this is how you could land Hotel Restaurant and Bar Assistant in Stoke-on-Trent
✨Get in Early: Embrace the Seasonal Rush
In hospitality, seasonal hiring can be a bit of a frenzy, so make sure you’re applying early. Keep an eye on when local businesses like cafés and restaurants ramp up for holiday seasons or summer rushes. We can help you stay ahead by tracking application windows—don’t miss out!
✨Join Local Hospitality Groups
Tap into local hospitality communities online or through social media. Groups on Facebook or platforms like MeetUp can be goldmines for seasonal job opportunities. Engage with these communities—join discussions, share your eagerness, and you could snag a gig before it’s even advertised!
✨Show Your Face: Walk-Ins Matter
In hospitality, nothing beats a good ol' walk-in. Visit local establishments and introduce yourself. Bring along a flashy CV and maybe even drop a line about why you’re keen to work there. Sometimes just chatting with the manager can score you an interview on the spot!
✨Use Seasonal Hiring Platforms
Look for platforms that specialise in seasonal positions in the hospitality sector. Websites dedicated to summer jobs or Festival employment can offer unique roles that align with your interests. Don't forget to apply through our website too—companies like Aramark are constantly looking for enthusiastic seasonal workers like you!
We think you need these skills to ace Hotel Restaurant and Bar Assistant in Stoke-on-Trent
Some tips for your application 🫡
Show Off Your Service Skills:In the hospitality and food service game, your customer service skills are your bread and butter. Make sure your CV highlights any relevant experience you have in restaurants, cafés, or similar environments, emphasizing your ability to handle busy situations and provide excellent service.
Seasonal Availability is Key:Since this is a seasonal role, we're looking for candidates who are flexible with their availability. In your cover letter, mention specific times you’re available during the season and any previous seasonal positions you’ve held. This helps us see you as a perfect fit for this temporary gig!
Culinary Knowledge Can Set You Apart:If you have any culinary certifications or training, be sure to feature them prominently in your application. Knowing your way around a kitchen or having food safety certifications could give you an edge over other candidates when applying for a role at Aramark.
Make It Personal:When applying through our website, use your cover letter to share why you’re passionate about working with Aramark. Draw on any personal experiences you have in the hospitality scene and how they inspired you to apply for this seasonal role. We love a personal touch!
How to prepare for a job interview at Aramark
✨Know Your Menu Inside Out
With a seasonal role in hospitality-food-service, it’s super important to familiarise yourself with the menu. Be ready to chat about your favourite dishes, special ingredients, and any dietary considerations people might have. This shows you're passionate and prepared to provide excellent service right from the start!
✨Brush Up on Your Customer Service Skills
In hospitality, customer service can make or break the experience. Think of scenarios where you've gone the extra mile for a guest, or how you've handled challenges with a smile. Prepare a few stories that highlight your ability to connect with customers, solve problems, and create a welcoming atmosphere.
✨Flexibility is Key
Seasonal roles often require us to be flexible with our hours and responsibilities. During the interview, be prepared to discuss your availability and willingness to adapt. Highlighting your ability to jump into different roles, whether it’s serving or kitchen support, can really set you apart.
✨Showcase Your Team Spirit
Hospitality thrives on teamwork, especially in busy seasons. Prepare to share experiences where you collaborated with colleagues to create a seamless experience for guests. If you've got any examples where you helped to lift team morale during busy shifts, mention them! It’s all about showing that you can contribute positively to the work environment.
