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- Tasks: Lead daily retail operations and create unforgettable experiences for fans at AFC Wimbledon.
- Company: Join Aramark, the official culinary partner of AFC Wimbledon, in a vibrant stadium environment.
- Benefits: Enjoy a competitive salary, generous leave, and access to discounts and mental health support.
- Why this job: Be part of an exciting journey in sports and hospitality while making a real impact.
- Qualifications: Experience in retail management, strong leadership, and excellent communication skills required.
- Other info: Dynamic workplace with opportunities for growth and a commitment to diversity and inclusion.
The predicted salary is between 36000 - 50400 £ per year.
The roar of the crowd, the thrill of events, and the taste of victory. AFC Wimbledon, a club reborn from passion, continues its incredible journey at the new Plough Lane. But the excitement doesn’t stop on the pitch! As Aramark, their official culinary partner, we’re crafting unforgettable experiences for fans and eventgoers alike.
Aramark UK have an incredible opportunity for a highly motivated and talented Retail Operations Manager to join the team at Wimbledon Football Club. AFC Wimbledon is a club with an interesting history, having been formed by supporters of the old Wimbledon FC in 2002 after their club was relocated 60 miles north to Milton Keynes, becoming MK Dons. The new Plough Lane is the most recent instalment of that story. Only opening in November 2020, it is one of the newest stadiums in the country, hosting 9125 fans per matchday. The mission is to set the standard for excellence and create exceptional experiences for the Dons and non-matchday visitors to the site.
Reporting to the General Manager on site, the Retail Operations Manager at Wimbledon Football Club is responsible for overseeing the daily operations of the club's retail outlets, managing staff, ensuring excellent customer service, and driving sales. This is a full-time and permanent position which will be based on site and requires working 5 days over 7.
What’s in it for you:
- Competitive salary of £36,000
- Generous annual leave that increases in line with service, with the opportunity to buy extra
- Defined contribution pension scheme / pension scheme – check banding for further benefits
- Life assurance
- Benefits app: access to 100s of discounts, online GP appointments, mental health support and our Employee Assistance Programme
- Opportunities to attend in-house events and try the culinary genius of our teams (we are a food business after all!)
A day in the life of a Retail Operations Manager:
- Manage the day-to-day activities of the club's retail outlets ensuring smooth and efficient operations
- Recruit, train, and supervise retail staff, ensuring they provide excellent customer service and adhere to company policies
- Maintain optimal inventory levels, manage stock replenishment, and conduct regular stock audits to prevent shrinkage
- Analyse sales data to identify trends, monitor performance, and make data-driven decisions to improve performance
- Ensure a high level of customer satisfaction by addressing customer inquiries and resolving any issues promptly
- Collaborate with the marketing team to plan and execute promotional campaigns to drive sales
- Monitor and manage the retail budget, including expenses, revenue, and profitability
- Ensure compliance with health and safety regulations, as well as company policies and procedures
- Prepare and present regular reports on retail performance to senior management
- Champion Health, Safety, and Environment (HSE) within the unit, leading by example and ensuring compliance with all legal requirements and regulations, including Aramark’s health and safety policies
You’ll be set up for success if you have:
- Experience operating in a similar role in a stadia or large volume food and beverage environment
- Strong leadership qualities and excellent communication skills are a must
- Strong organisational skills and commercial awareness are essential
- Ability to build strong cross-functional stakeholder relationships
About Aramark:
If you are applying for this role and you already work for Aramark, you must notify your line manager before submitting your application. At Aramark UK, we are committed to creating a diverse and inclusive workplace where everyone is valued and empowered to thrive. As a proud Disability Confident employer, we actively encourage applications from individuals of all abilities and are dedicated to supporting employees with disabilities throughout their career journey. We ensure our recruitment process is accessible, and reasonable adjustments are available at every stage, from application to interview and employment. If you require any accommodations or have any questions, please reach out to our recruitment team – careers@aramark.co.uk. Join us in fostering a workplace where everyone can achieve their full potential. All applications will be treated in the strictest confidence.
Retail Operations Manager employer: Aramark
Contact Detail:
Aramark Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Operations Manager
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those connected to AFC Wimbledon or Aramark. Attend events, join relevant groups on social media, and don’t be shy about asking for informational interviews. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for the interview by researching the club’s history and values. Show your passion for AFC Wimbledon and how you can contribute to their mission. Tailor your answers to reflect their culture and what they’re looking for in a Retail Operations Manager.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or family. Focus on common questions for retail management roles and get comfortable discussing your experience in high-volume environments. The more you practice, the more confident you’ll feel when it counts.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the team at AFC Wimbledon. Keep an eye on our careers page for updates and new opportunities!
We think you need these skills to ace Retail Operations Manager
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your enthusiasm for AFC Wimbledon and the role shine through. We want to see that you’re not just looking for a job, but that you genuinely care about creating unforgettable experiences for fans!
Tailor Your CV: Make sure your CV highlights relevant experience in retail operations, especially in a fast-paced environment like a stadium. We love seeing how your skills align with our mission to set the standard for excellence!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure to communicate your achievements and skills without unnecessary fluff. This helps us see your potential quickly!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity at Wimbledon Football Club.
How to prepare for a job interview at Aramark
✨Know Your Stuff
Before the interview, dive deep into AFC Wimbledon's history and Aramark's role in enhancing fan experiences. Understanding the club's journey and how retail operations fit into that narrative will show your passion and commitment.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led teams in high-pressure environments. Highlight your ability to motivate staff and ensure excellent customer service, as these are key aspects of the Retail Operations Manager role.
✨Be Data-Driven
Brush up on your analytical skills! Be ready to discuss how you've used sales data to drive decisions in previous roles. This will demonstrate your commercial awareness and ability to improve performance through data insights.
✨Emphasise Health and Safety
Familiarise yourself with health and safety regulations relevant to retail operations. Be prepared to discuss how you’ve championed HSE practices in past positions, as this is crucial for ensuring compliance and creating a safe environment for both staff and customers.
