General Manager in London

Aramark (NYSE: ARMK) is in the customer service business across food, facilities and uniforms, wherever people work, learn, recover, and play. United by a passion to serve, our more than 247,000 team members deliver experiences that enrich and nourish the lives of millions of people in 19 countries around the world every day.

We have a brilliant opportunity for a General Manager, specifically aligned to our prestigious corporate client, joining our team based in London. Our client is a global financial institution with offices spanning across London, Bournemouth, Dublin, Edinburgh, and Luxemburg, with roots tracing back to 1799. One of their core principles is to deliver exceptional client service and that’s exactly what we expect from you.

We are looking for someone who is a real foodie and understands the importance of delivering an impeccable service and food offering. We want someone who can take people on a memorable journey, bring a wealth of knowledge and experience, and ensure the service is exceptional. This is a dynamic and hands-on role, so you won’t be afraid to get involved. You will have outstanding stakeholder management, leadership capability and creative flair.

Reporting to the Resident Director of Operations, you’ll be the central point of contact for all stakeholders, ensuring seamless communication, strategic oversight, and hands-on delivery. You’ll co-ordinate across operations, clients, SMEs, and central teams to deliver high-impact projects on time, within budget, and to exceptional standards.

What’s in it for you:

• A salary of £65,000 - £70,000, DOE
• Generous annual leave that increases in line with service, with the opportunity to buy extra
• Access to an employee benefit scheme that offers deals and discounts across many organisations
• Pension scheme
• Life assurance
• Employee assistance programme, available for free 24/7
• Access to a network of trained mental health champions
• A plethora of opportunities to attend in-house events and try out the culinary genius of our teams

A day in the life of a General Manager:

• Overall ownership and accountability of operational management and financial performance of the unit
• Lead the mobilisation of key projects - new builds, refurbishments, service launches with a major focus on our client’s flagship Canary Wharf site.
• Ensure OpX and waste management processes are in place and weekly reviews are completed for production.
• Champion excellent customer service and effectively implement all customer communication tools provided by Marketing in order to build sales.
• Ensure RRP is maintained as per company policy and that the tariff in all areas meets client/company requirements.
• Implementation of schemes including new products, planograms, procedures, and menu specifications, ensuring they adhere to Aramark guidelines and brand standards.
• Work and develop good commercial relationships with suppliers, ensuring receipt of service and quality levels required to obtain the highest financial return.
• Ensure strict compliance with Aramark Hygiene and Safety requirements.
• Prepare and manage accurate projections for all P&L accounts including raw materials, wages etc.
• Plan and lead team management meetings and daily briefings.
• Lead appropriate contract negotiations with client to achieve contract sign off (New business/retentions/scope changes).
• Identify & unlock opportunity for growth.
• Develop strategic plans & value proposition.

You’ll be set up for success if you have:

• Operational experience at management level in the contract catering industry.
• Experience of P&L management and accountability with excellent financial and commercial acumen.
• The ability to drive projects at pace, with exceptional attention to detail and flair.
• Professionalism and the ability to present and report on relevant business information.
• Excellent interpersonal and influencing skills.

If you are applying for this role and you already work for Aramark, you must notify your line manager before submitting your application.

At Aramark UK, we are committed to creating a diverse and inclusive workplace where everyone is valued and empowered to thrive. As a proud Disability Confident employer, we actively encourage applications from individuals of all abilities and are dedicated to supporting employees with disabilities throughout their career journey.

We ensure our recruitment process is accessible, and reasonable adjustments are available at every stage, from application to interview and employment. If you require any accommodations or have any questions, please reach out to our recruitment team.

Join us in fostering a workplace where everyone can achieve their full potential. All applications will be treated in the strictest confidence.