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- Tasks: Lead client relationships and ensure exceptional service delivery at Northwood HQ.
- Company: Join Aramark, a global leader in customer service across food and facilities.
- Benefits: Enjoy a supportive culture, career progression, and the chance to make a real impact.
- Why this job: Shape local service delivery while working in a purposeful environment.
- Qualifications: Experience in client management and food service is essential.
- Other info: Diverse workplace with opportunities for personal and professional growth.
The predicted salary is between 36000 - 60000 £ per year.
Aramark (NYSE: ARMK) is in the customer service business across food, facilities and uniforms, wherever people work, learn, recover, and play. United by a passion to serve, our more than 247,000 team members deliver experiences that enrich and nourish the lives of millions of people in 19 countries around the world every day.
Location: Northwood HQ, HA6 3HP
Contract Type: Permanent, full-time, 40 hours/week
Working pattern: predominantly Mon – Fri, office hours
Salary: Up to £ DOE
The Deputy General Manager is responsible for building, maintaining, and optimising client relationships across Northwood HQ. The role ensures maximum contract retention, drives customer engagement, and supports best-in-class service delivery across retail and catering operations. The role directly supports Aramark UK's growth strategy through retention, organic growth, and enhanced client satisfaction.
About the Role
As our Deputy General Manager, you'll be the key point of contact for our customer on site, ensuring exceptional service standards across all contract areas. You'll champion customer satisfaction, drive continuous improvement, and lead your team to deliver consistently high-quality outcomes.
Working closely with stakeholders at all levels — including military personnel, contractors, and internal teams — you'll ensure operations run smoothly, safely, and efficiently.
What You'll Be Doing
- Lead and develop strong client relationships across the Northwood HQ estate.
- Accountable for supporting contract retention and organic growth.
- Proactively engage with key stakeholders and subject matter experts.
- Champion excellent customer service and engagement.
- Ensure compliance with all legal, safety and Aramark standards.
Key Responsibilities
- Client & Stakeholder Management - Build and maintain senior client relationships. Develop and manage relationship maps. Identify risks and opportunities. Support re-bid and retention activities.
- Operational Excellence - Work with operational teams to ensure service standards. Support retail and catering delivery. Champion customer communication tools. Share best practice.
- Commercial & Financial Management - Understand and support P&L performance. Identify growth opportunities. Ensure pricing and tariff compliance. Manage supplier relationships.
- People & Compliance - Influence and engage operational teams. Support change management. Ensure hygiene, safety, and legal compliance. Promote collaborative culture.
What We're Looking For
- Essential criteria - Proven track record in client relationship management. Experience within a food service / retail environment. Strong commercial and financial awareness. Excellent communication and influencing skills. Ability to work in complex stakeholder environments.
Key working relationships
- General Manager
- Heads of Departments
- Client (Skanska)
- Team MoD Stakeholders
- Head Chef
- Suppliers
- Marketing and Subject Matter Experts
Why Join Us?
- Work in a unique, purposeful environment supporting those who serve.
- Opportunities to shape local service delivery and make a visible impact.
- Supportive leadership, great development prospects, and a strong team culture.
- A role that offers challenge, variety, and genuine career progression.
Apply Now – Show us the value you'll bring to our team.
About Aramark UK
We're committed to creating a diverse and inclusive workplace. As a proud Disability Confident and Forces Friendly employer, we welcome applications from individuals of all abilities and provide support throughout your career journey.
Deputy General Manager in London employer: Aramark
Contact Detail:
Aramark Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Deputy General Manager in London
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join relevant groups on social media, and don’t be shy to reach out to potential colleagues or mentors. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching Aramark and understanding their values. Think about how your experience aligns with their mission of delivering exceptional customer service. Practice common interview questions and come up with examples that showcase your skills in client relationship management.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way in showing your enthusiasm for the role. Mention something specific from your conversation to remind them of your fit for the Deputy General Manager position.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the team at Aramark and making a difference in customer service.
We think you need these skills to ace Deputy General Manager in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in client relationship management and the food service industry. We want to see how your skills align with what we're looking for!
Showcase Your Achievements: Don’t just list your responsibilities; share specific examples of how you've driven customer engagement or improved service delivery. We love seeing tangible results that demonstrate your impact!
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see your qualifications.
Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Aramark
✨Know Your Client Relationships
Before the interview, brush up on your understanding of client relationship management. Be ready to discuss how you've built and maintained strong relationships in previous roles, especially in food service or retail environments. This will show that you can hit the ground running.
✨Demonstrate Operational Excellence
Prepare examples of how you've ensured high service standards in past positions. Think about specific situations where you improved operations or championed customer service. This will highlight your ability to support Aramark's commitment to exceptional service delivery.
✨Engage with Stakeholders
Familiarise yourself with the key stakeholders mentioned in the job description. Be prepared to discuss how you've successfully engaged with various teams and clients in complex environments. This will demonstrate your communication and influencing skills.
✨Show Your Commercial Awareness
Understand the basics of P&L performance and be ready to discuss how you've identified growth opportunities in your previous roles. This will showcase your strong commercial and financial awareness, which is crucial for the Deputy General Manager position.
