At a Glance
- Tasks: Lead premium hospitality operations and deliver unforgettable guest experiences at Hill Dickinson Stadium.
- Company: Join Aramark UK, a diverse and inclusive employer committed to your growth.
- Benefits: Enjoy competitive salary, perks like discounts, generous holidays, and career development opportunities.
- Other info: Great training provided, with apprenticeship schemes to continue your learning journey.
- Why this job: Make a lasting impact in a fast-paced environment while developing your leadership skills.
- Qualifications: Proven experience in hospitality and strong people management skills required.
The predicted salary is between 38250 - 46750 £ per year.
This is a fantastic opportunity to play a leading role in delivering premium hospitality at one of the UK's most exciting new venues. As Premium Manager at Hill Dickinson Stadium, you will lead the planning and delivery of exceptional food and beverage experiences across a diverse portfolio of premium spaces, from exclusive Owners' Boxes and private dining rooms to premium lounges, restaurants and bars. Working at the heart of a world-class operation, you'll inspire high-performing teams, champion outstanding guest experiences and drive operational excellence across both matchday and non-matchday events. If you're a passionate hospitality leader who thrives in a fast-paced environment, enjoys developing people, and is committed to delivering unforgettable experiences, this is your chance to make a lasting impact at an iconic destination.
Key Requirements:
- Proven leadership experience within hospitality, food & beverage, events, catering, premium guest services, or a similar customer-focused environment
- Strong operational management skills, with experience planning and delivering high-quality service in a fast-paced, high-volume venue
- A passion for premium hospitality and guest experience, with the ability to consistently exceed customer expectations
- Excellent people management and coaching capability, with experience developing, motivating and leading high-performing teams
- Commercial awareness, including experience managing labour, stock and operational costs while maintaining exceptional service standards
- Strong communication, organisational and problem-solving skills, with a proactive approach and the ability to make effective decisions under pressure
Job Responsibilities:
- Lead the planning, coordination and delivery of premium hospitality operations across all premium areas for matchday and non-matchday events
- Drive exceptional guest experiences by ensuring the highest standards of service, presentation and operational execution
- Manage labour, stock and operational costs, ensuring budgets and commercial targets are achieved
- Lead, coach and develop Premium Supervisors, Matchday Managers and front-line teams to build a high-performing culture
- Oversee workforce planning, staffing deployment and operational resource allocation to maximise efficiency and service quality
- Build strong relationships with guests, clients, VIPs and stakeholders, responding proactively to feedback and service opportunities
- Develop and implement operational plans, processes and continuous improvement initiatives to enhance performance and profitability
- Ensure full compliance with health & safety, food safety, allergen management and all relevant hospitality and licensing regulations
At Aramark UK, we are committed to creating a diverse and inclusive workplace where everyone is valued and empowered to thrive. As a proud Disability Confident employer, we actively encourage applications from individuals of all abilities and are dedicated to supporting employees with disabilities throughout their career journey. We ensure our recruitment process is accessible, and reasonable adjustments are available at every stage, from application to interview and employment. If you require any accommodations or have any questions, please reach out to our recruitment team – careers@aramark.co.uk. Join us in fostering a workplace where everyone can achieve their full potential.
Premium Manager in Liverpool employer: Aramark
Aramark in Tees Valley is an exceptional employer, offering a vibrant work culture at Henry’s Café where teamwork and customer service are at the heart of everything we do. With competitive pay, free meals, and ample opportunities for career development, we ensure our employees feel valued and supported in their growth. Join us in Middlesbrough for a rewarding experience that combines meaningful work with a friendly atmosphere.
StudySmarter Expert Advice🤫
We think this is how you could land Premium Manager in Liverpool
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Aramark. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Aramark
Don't be shy about reaching out to Aramark directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Premium Manager in Liverpool
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Aramark and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Aramark
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
