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- Tasks: Lead hospitality operations and create unforgettable experiences for fans at AFC Wimbledon.
- Company: Join Aramark, the official culinary partner of AFC Wimbledon, in a vibrant stadium environment.
- Benefits: Enjoy a competitive salary, generous leave, discounts, and delicious food events.
- Why this job: Be part of an exciting journey in a dynamic role that impacts fan experiences.
- Qualifications: Passion for hospitality, strong leadership skills, and experience in managing diverse teams.
- Other info: Opportunity for career growth in a supportive and inclusive workplace.
The predicted salary is between 30000 - 42000 £ per year.
The roar of the crowd, the thrill of events, and the taste of victory. AFC Wimbledon, a club reborn from passion, continues its incredible journey at the new Plough Lane. As Aramark, their official culinary partner, we are crafting unforgettable experiences for fans and eventgoers alike. Aramark UK have an incredible opportunity for a highly motivated and talented Hospitality Operations Manager to join the team at Wimbledon Football Club.
AFC Wimbledon is a club with an interesting history, having been formed by supporters of the old Wimbledon FC in 2002 after their club was relocated 60 miles north to Milton Keynes, becoming MK Dons. The new Plough Lane is one of the newest stadiums in the country, hosting 9125 fans per matchday, with a mission to set the standard for excellence and create exceptional experiences for the Dons and non-matchday visitors to the site.
Reporting to the General Manager, the Hospitality Operations Manager is responsible for leading and overseeing all aspects of hospitality operations within the stadium, ensuring the delivery of exceptional guest experiences on both matchdays and non-matchdays. This is a full-time and permanent position which will be based on site and requires working 5 days over 7.
What’s in it for you:
- Competitive salary of £35,000
- Generous annual leave that increases in line with service, with the opportunity to buy extra
- Life assurance
- Benefits app: access to 100s of discounts, online GP appointments, mental health support and our Employee Assistance Programme
- Opportunities to attend in-house events and try the culinary genius of our teams
A day in the life of a Hospitality Operations Manager:
- Embed health and safety into all operations, ensuring compliance and promoting wellbeing for all team members.
- Support accurate allergen protocols, training, and documentation in collaboration with the culinary team.
- Deliver premium hospitality standards, identify training needs, and continuously improve service styles.
- Monitor payroll, staffing, and restaurant financial performance; control costs and identify growth opportunities.
- Work with chefs, sales, and other departments to optimize processes, packages, and operational efficiency.
- Design and implement training for managers and variable staff to enhance leadership, communication, and service skills.
- Ensure completion of paperwork, stock control, and adherence to SOPs for matchday and non-matchday operations.
- Prepare performance reports, lead pre-event briefings, engage with guests, and drive a positive team culture.
You’ll be set up for success if you have:
- Passion for driving transformation through bold, progressive ideas in hospitality.
- Charismatic communicator with experience managing large, diverse operational teams and multiple business functions.
- Enthusiastic about food and service, bringing positivity and energy to all aspects of work.
- Calm under pressure, skilled in problem-solving, and able to lead or collaborate effectively in dynamic situations.
- Strong knowledge of restaurant efficiency, cost control, and P&L accountability with a proven track record of profitability.
- Highly respected across all levels, detail-oriented, and committed to premium hospitality standards and team development.
If you are applying for this role and you already work for Aramark, you must notify your line manager before submitting your application. At Aramark UK, we are committed to creating a diverse and inclusive workplace where everyone is valued and empowered to thrive. As a proud Disability Confident employer, we actively encourage applications from individuals of all abilities and are dedicated to supporting employees with disabilities throughout their career journey. We ensure our recruitment process is accessible, and reasonable adjustments are available at every stage, from application to interview and employment. If you require any accommodations or have any questions, please reach out to our recruitment team – careers@aramark.co.uk. Join us in fostering a workplace where everyone can achieve their full potential. All applications will be treated in the strictest confidence.
Hospitality Operations Manager employer: Aramark
Contact Detail:
Aramark Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hospitality Operations Manager
✨Tip Number 1
Network like a pro! Reach out to people in the hospitality industry, especially those connected to AFC Wimbledon or Aramark. Attend events, join relevant groups on social media, and don’t be shy about asking for informational interviews. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Show your passion for hospitality! When you get the chance to chat with potential employers, share your enthusiasm for creating exceptional guest experiences. Talk about your favourite events or dining experiences and how they inspired you. This will help you stand out as someone who truly cares about the industry.
✨Tip Number 3
Prepare for interviews by researching AFC Wimbledon and Aramark. Understand their values, mission, and recent developments. Tailor your answers to reflect how your skills and experiences align with their goals. This shows you’re not just another candidate; you’re genuinely interested in being part of their story.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team. Keep an eye on our careers page for updates and new opportunities that match your skills and interests.
We think you need these skills to ace Hospitality Operations Manager
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for hospitality shine through! We want to see how your passion aligns with our mission at AFC Wimbledon and Aramark. Share specific experiences that highlight your love for creating exceptional guest experiences.
Tailor Your CV: Make sure your CV is tailored to the Hospitality Operations Manager role. Highlight relevant experience, especially in managing teams and delivering premium service. We’re looking for someone who can bring their unique flair to our operations, so don’t hold back!
Be Clear and Concise: Keep your application clear and to the point. Use bullet points where necessary to make it easy for us to read. We appreciate a well-structured application that showcases your skills without unnecessary fluff!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Plus, it’s super easy to do – just follow the prompts and you’ll be on your way!
How to prepare for a job interview at Aramark
✨Know Your Venue
Familiarise yourself with the new Plough Lane stadium and its facilities. Understand the layout, hospitality areas, and any unique features that set it apart. This knowledge will help you demonstrate your enthusiasm for the role and show that you're ready to hit the ground running.
✨Showcase Your Passion for Hospitality
Be prepared to discuss your love for food and service. Share specific examples of how you've driven transformation in previous roles. Highlight any innovative ideas you've implemented that improved guest experiences or operational efficiency.
✨Demonstrate Leadership Skills
As a Hospitality Operations Manager, you'll be leading diverse teams. Prepare to talk about your experience managing large teams, resolving conflicts, and fostering a positive team culture. Use real-life scenarios to illustrate your problem-solving skills and ability to remain calm under pressure.
✨Understand Financial Performance
Brush up on your knowledge of restaurant efficiency, cost control, and P&L accountability. Be ready to discuss how you've monitored payroll and staffing in the past, and share any strategies you've used to identify growth opportunities and improve financial performance.
