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- Tasks: Lead a team to deliver exceptional food services and customer experiences.
- Company: Join Aramark UK, a leader in catering and retail operations.
- Benefits: Enjoy a competitive salary, generous leave, and a supportive work environment.
- Why this job: Be part of a dynamic team that values passion for food and customer service.
- Qualifications: Experience in retail or catering is essential; leadership skills are a must.
- Other info: We promote diversity and inclusivity, welcoming applicants from all backgrounds.
The predicted salary is between 31500 - 35000 £ per year.
The Front of House Manager is responsible for planning, organising, and developing the retail operation of the Catering department to a high standard and to deliver a high standard of food services to the client, continually aiming to exceed expectations.
The individual will manage a team of five baristas by providing coaching and continuous evaluation of the performance of each individual and the team. We are looking for an enthusiastic, pro-active individual and a natural leader that has a can-do attitude. The Front of House Manager will oversee the due diligence of the operation and will liaise with the other heads of departments and the GM to improve standards, oversee the operation, and ensure that all documentation is in place for reviewing.
The new candidate will need to portray passion for the food & beverage industry and knowledge of the specialty coffee industry. The FOH Manager will also support the hospitality operation to ensure that the Customer Experience is elevated.
What's in it for you:
- We are offering a salary of £37,500 - £40,000 (DOE)
- Monday-Friday working
- Company pension and life assurance
- Access to a retailer discount platform
- Generous annual leave, increasing in line with service, as well as the opportunity to buy extra
- Employee assistance programme, available for free 24/7
- Access to a network of trained mental health champions
Key responsibilities:
- To implement and improve food services standards (due diligence and customer service)
- Create and implement strong SOPs which all team members will need to follow
- Ensure the highest standards of hygiene, health and safety are practised at all times
- Manage retail department, implementing new concepts and products in line with the company marketing strategy
- Recruitment, training and coaching of team members ensuring that they have the right mix of skills
- Organising and implementing effective work schedules for front of house team members
- Overviewing management of suppliers, ordering, invoicing and stock taking
- Supporting the site with a correct financial close of each period in a timely manner
- Ensure all staff receive appropriate briefings and training
- Monitor and report on the performance of the department (Financial and KPI)
- Assist in production of departmental budget
- Drive improvement of the services and achieving greater value
- To liaise with HODs to aid forward planning and to meet client needs
- Deal with complaints
- Assist on project teams as required
Key requirements:
- Experience operating as a Front of House Manager or Supervisor ready to take a step up
- Volume retail or catering experience is essential
- Able to deliver a first-class customer experience
- Must have a can-do attitude and be a great team player
If you are applying for this role and you already work for Aramark, you must notify your line manager before submitting your application.
At Aramark UK, we are committed to creating a diverse and inclusive workplace where everyone is valued and empowered to thrive. As a proud Disability Confident employer, we actively encourage applications from individuals of all abilities and are dedicated to supporting employees with disabilities throughout their career journey.
We ensure our recruitment process is accessible, and reasonable adjustments are available at every stage, from application to interview and employment. If you require any accommodations or have any questions, please reach out to our recruitment team - careers@aramark.co.uk
Join us in fostering a workplace where everyone can achieve their full potential. All applications will be treated in the strictest confidence.
Front of House Manager employer: Aramark
Contact Detail:
Aramark Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front of House Manager
✨Tip Number 1
Familiarise yourself with the latest trends in the food and beverage industry, especially in specialty coffee. This knowledge will not only help you stand out during interviews but also demonstrate your passion for the role.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've successfully managed teams in the past. Be ready to discuss specific situations where you coached team members or improved performance.
✨Tip Number 3
Network with professionals in the catering and hospitality sectors. Attend industry events or join relevant online groups to connect with others who can provide insights or even referrals for the Front of House Manager position.
✨Tip Number 4
Research Aramark's values and mission statement. Understanding their commitment to diversity and inclusion will allow you to align your responses during interviews, showing that you're a great cultural fit for the company.
We think you need these skills to ace Front of House Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in the food and beverage industry, particularly any roles as a Front of House Manager or Supervisor. Emphasise your leadership skills and ability to deliver excellent customer service.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the food and beverage industry. Mention specific experiences where you have successfully managed teams or improved service standards, and express your enthusiasm for the role.
Highlight Relevant Skills: In your application, clearly outline your skills related to team management, customer service, and operational oversight. Use examples to demonstrate how you've implemented strong SOPs or improved hygiene and safety standards in previous roles.
Showcase Your Knowledge: Demonstrate your knowledge of the specialty coffee industry and food services in your application. This could include mentioning any relevant training, certifications, or personal experiences that reflect your understanding and passion for the sector.
How to prepare for a job interview at Aramark
✨Show Your Passion for the Industry
Make sure to express your enthusiasm for the food and beverage industry during the interview. Share any relevant experiences or insights you have about specialty coffee, as this will demonstrate your genuine interest and knowledge in the field.
✨Highlight Your Leadership Skills
As a Front of House Manager, you'll be leading a team. Be prepared to discuss your leadership style and provide examples of how you've successfully coached and developed team members in the past. This will show that you're not just a manager, but a mentor.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and customer service skills. Think of specific scenarios where you've dealt with complaints or improved service standards, and be ready to explain your thought process and outcomes.
✨Demonstrate Your Organisational Skills
The role requires strong organisational abilities, so be ready to discuss how you manage schedules, oversee operations, and ensure compliance with health and safety standards. Providing concrete examples will help illustrate your capability in this area.
