Director of Operations

Aramark UK is looking to hire a client facing Director of Operations to join our team on a full time and permanent basis. You will be part of an exciting new venture which will allow you to develop and grow the team and put your own stamp on things! This role is responsible for developing and executing strategy, advocating for your client, encouraging dedication, driving engagement, and delivering positive financial results. Owns the operations of food and cleaning service accounts by ensuring areas of responsibility meet objectives and client expectations. This is a UK based role with regular travel required.

Competitive salary + package. Predominantly Monday to Friday with the flexibility to work weekends where needed. Generous annual leave that increases in line with service, with the opportunity to buy extra. Life assurance and pension scheme. Benefits app: access to 100s of discounts, free mortgage advice, cycle to work scheme, health cash plans, online GP appointments, and our Employee Assistance Programme. Opportunities to attend in-house events and try the culinary genius of our teams.

Key Responsibilities:

• Overall ownership and accountability of operational management and financial performance of 15 UK wide sites.
• Develop and deliver compelling monthly and quarterly client communication updates.
• Lead and drive your team to success including their day to day management.
• Ensure OpX and waste management processes are in place and weekly reviews are completed.
• Champion excellent customer service and effectively implement all customer communication tools provided by Marketing in order to build sales.
• Ensure RRP is maintained as per company policy and that the tariff in all areas meets client / company requirements.
• Implementation of schemes including new products, planograms, procedures, and menu specification ensuring they adhere to Aramark guidelines and brand standards.
• Work and develop good commercial relationships with suppliers, ensuring receipt of service and quality levels required to obtain the highest financial return.
• Knowledge of all applicable personnel policies, labour laws and agreements.
• Ensure strict compliance with Aramark Hygiene and Safety requirements.
• Prepare and manage accurate projections for all P&L accounts including raw materials, wages etc.
• Oversee the performance evaluation process for staff on site to ensure this is conducted in a timely manner and based on agreed objectives and targets.
• Plan and lead team management meetings and daily briefings.
• Lead appropriate contract negotiations with client to achieve contract sign off (New business / retentions / scope changes).
• Identify & unlock opportunity for growth.

Key Requirements:

• Operational experience at management level in the contract catering/ hospitality environment.
• This will be a catering and cleaning site so some experience of cleaning contracts is preferred.
• Multi site experience with the ability to travel UK wide.
• Ability to build and maintain cross functional relationships.
• Able to set standards and hit KPIs.
• A passion for service excellence.
• Ability to lead motivate and develop a team of managers.
• Experience of P&L management and accountability with excellent financial and commercial acumen.

If you are applying for this role and you already work for Aramark, you must notify your line manager before submitting your application. At Aramark UK, we are committed to creating a diverse and inclusive workplace where everyone is valued and empowered to thrive. As a proud Disability Confident and Forces Friendly employer, we actively encourage applications from individuals of all abilities and are dedicated to supporting employees with disabilities throughout their career journey. We ensure our recruitment process is accessible, and reasonable adjustments are available at every stage, from application to interview and employment. If you require any accommodations or have any questions, please reach out to our recruitment team – careers@aramark.co.uk. All applications will be treated in the strictest confidence.