At a Glance
- Tasks: Lead and motivate a team while ensuring top-notch customer service at the Harry Potter Studio.
- Company: Join Aramark UK, a leader in hospitality and events management.
- Benefits: Enjoy free meals, gym access, discounts, and generous holiday allowance.
- Other info: Flexible hours with opportunities for career growth and development.
- Why this job: Be part of an exciting environment and create magical experiences for visitors.
- Qualifications: 1 year of experience in a similar role and strong leadership skills.
The predicted salary is between 32960 - 32960 £ per year.
Aramark UK is looking to hire an experienced Duty Manager to join the team on a full time and permanent basis on site at the Harry Potter Studio, WD25 7LP. This role is 5/7 so flexibility on evenings and weekends is required.
Responsibilities
- Continually driving customer service standards, resolving issues before they arise.
- Support all service aspects of Studio Tour, Hospitality and Events.
- Lead, coach, develop and motivate the team to achieve our targets.
- Be organised and able to prioritise tasks, setting clear targets for team leaders to support you in running a successful shift.
- Confident in decision making, giving feedback and performance management.
- Profit and Loss - Stock control, ordering, rotation, wastage control, GP.
- Adhering to and enforcing all aspects of Food safety and Health & Safety.
Qualifications
- Minimum 1 year relevant experience in the same capacity.
- High level of energy, positivity and resilience coupled with working at pace and high volume.
- Extensive experience in managing and developing large teams.
- Excellent time management, highly adaptable, naturally positive.
- Minimum qualification of Food Safety Level 2 preferred.
Benefits
- Free meal on duty, free shuttle bus to Watford Junction, free on-site gym and free Nearest and Dearest tickets.
- 30% off tickets and merchandise.
- Salary £32,960.
- Access to our Employee Benefits app: online GP, Employee Assistance Scheme, and hundreds of discounts (including supermarket savings and weekend treats).
- Company benefits: life assurance, pension contributions, generous holiday allowance (with the option to buy more).
- Career development: we love to promote from within and offer apprenticeships and training to help you grow.
Duty Manager in Watford employer: Aramark Ltd
Aramark UK is an exceptional employer, offering a vibrant work culture at the iconic Harry Potter Studio where creativity meets customer service excellence. With a strong focus on employee growth, we provide extensive training and career development opportunities, alongside generous benefits such as free meals, gym access, and discounts. Join us to be part of a dynamic team that values positivity, resilience, and teamwork in a truly unique environment.
StudySmarter Expert Advice🤫
We think this is how you could land Duty Manager in Watford
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Aramark Ltd. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Aramark Ltd
Don't be shy about reaching out to Aramark Ltd directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Duty Manager in Watford
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Aramark Ltd and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Aramark Ltd
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
