Warwick Castle boasts an impressive line-up of shows including the UK's largest birds of prey show - The Falconers Quest, It is also home to Europe's largest working siege machine, The Trebuchet, and hosts several other spectacular events, concerts, and attractions throughout the year. Your Role You will be responsible for the day-to-day operation of the Undercroft Cafe and managing a small team. Leading by example, you will ensure the team delivers warm, welcoming, and exceptional service that consistently exceeds expectations. This is a full-time role working 5 out of 7 days. You must be able to work weekends and bank holidays. Shift times will generally be 9am-5pm; however, flexibility to work evenings will be required for occasional evening and seasonal events.,
- Oversee day-to-day operations of the Undercroft Cafe, ensuring smooth and efficient service
- Lead, train, and motivate a team of 15-20 to deliver excellent customer experiences
- Manage stock control and daily financial procedures
- Uphold the highest standards of food safety, hygiene, service, and cleanliness
- Drive sales and performance though excellent service and upselling techniques
- Resolve guest feedback professionally and with a positive attitude
- Collaborate with the wider Warwick Castle events and catering teams during seasonal drinks receptions
Experience within the food and beverage industry - Excellent attention to detail, with the ability to work on your own initiative
- A positive, can-do attitude with a hands-on approach to supporting and leading the team
- A great communicator who is reliable in all aspects of the role
- The ability to take on challenges as they arise, responding positively and implementing immediate solutions
- A strong desire to develop others through effective training and coaching
- Previous supervisory experience is advantageous
Competitive hourly rate of £13.93 - Merlin Magic Passes (free tickets to use across Merlin Entertainments theme parks and attractions)
- Discounted food on shift
- Access to a benefits app offering hundreds of discounts, online GP appointments, mental health support, and an Employee Assistance Programme
- The opportunity to develop and progress
- Generous accrued annual leave
- Social events and themed activities
- Free parking
Restaurant Manager in Warwick employer: Aramark Ltd
As a General Assistant at our vibrant establishment, you will thrive in a supportive work culture that prioritises excellent customer service and employee well-being. With comprehensive training, generous holiday entitlement, and a range of benefits including an Employee Benefits app for discounts and online GP access, we are committed to your professional growth and job satisfaction. Join us in a location that values teamwork and offers clear career progression opportunities, making it an ideal place for those seeking meaningful employment.
