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For Companies At a Glance
- Tasks: Oversee daily retail operations and ensure exceptional customer experiences at Wimbledon Football Club.
- Company: Join Aramark UK, a leader in creating memorable experiences in sports and hospitality.
- Benefits: Enjoy a competitive salary, generous leave, and access to discounts and mental health support.
- Why this job: Be part of a passionate team shaping the future of retail at a historic football club.
- Qualifications: Experience in retail management and strong leadership skills are essential.
- Other info: Dynamic work environment with opportunities for personal and professional growth.
The predicted salary is between 36000 - 50400 £ per year.
Job Overview
Aramark UK has an incredible opportunity for a highly motivated and talented Retail Operations Manager to join the team at Wimbledon Football Club.
AFC Wimbledon is a club with an interesting history, having been formed by supporters of the old Wimbledon FC in 2002 after their club was relocated 60 miles north to Milton Keynes, becoming MK Dons. The new Plough Lane is the most recent instalment of that story, opening in November 2020. With a capacity of 9,125 fans, the mission is to set the standard for excellence and create exceptional experiences for the Dons and non‑matchday visitors.
Reporting to the General Manager on site, the Retail Operations Manager at Wimbledon Football Club is responsible for overseeing the daily operations of the club\’s retail outlets, managing staff, ensuring excellent customer service, and driving sales. This full‑time permanent position will be based on site and requires working 5 days over 7.
Responsibilities
- Manage the day-to-day activities of the club\’s retail outlets ensuring smooth and efficient operations
- Recruit, train, and supervise retail staff, ensuring they provide excellent customer service and adhere to company policies
- Maintain optimal inventory levels, manage stock replenishment, and conduct regular stock audits to prevent shrinkage
- Analyse sales data to identify trends, monitor performance, and make data-driven decisions to improve performance
- Ensure a high level of customer satisfaction by addressing customer inquiries and resolving any issues promptly
- Collaborate with the marketing team to plan and execute promotional campaigns to drive sales
- Monitor and manage the retail budget, including expenses, revenue, and profitability
- Ensure compliance with health and safety regulations, as well as company policies and procedures
- Prepare and present regular reports on retail performance to senior management
- Champion Health, Safety, and Environment (HSE) within the unit, leading by example and ensuring compliance with all legal requirements and regulations, including Aramark\’s health and safety policies
Qualifications
- Experience operating in a similar role in a stadia or large volume food and beverage environment
- Strong leadership qualities and excellent communication skills are a must
- Strong organisational skills and commercial awareness are essential
- Ability to build strong cross-functional stakeholder relationships
- Strong fit with Aramark culture and values
Benefits
- Competitive salary of £36,000
- Generous annual leave that increases in line with service, with the opportunity to buy extra
- Defined contribution pension scheme – check banding for further benefits
- Life assurance
- Benefits app: access to hundreds of discounts, online GP appointments, mental health support and our Employee Assistance Programme
- FOOD! Opportunities to attend in-house events and try the culinary genius of our teams (we are a food business after all!)
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Retail Operations Manager employer: Aramark Ltd
Contact Detail:
Aramark Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Operations Manager
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those connected to AFC Wimbledon or similar roles. A friendly chat can open doors that a CV just can't.
✨Tip Number 2
Prepare for the interview by researching the club's history and values. Show us you’re passionate about the Dons and how you can contribute to their mission of excellence!
✨Tip Number 3
Practice your answers to common interview questions, but keep it natural. We want to see your personality shine through, so don’t be afraid to let us know what makes you tick!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Retail Operations Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Retail Operations Manager role. Highlight your experience in managing retail outlets and any relevant achievements that showcase your leadership skills. We want to see how you can bring your unique flair to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about working at Wimbledon Football Club and how your values align with ours. Be genuine and let your personality come through – we love a good story!
Showcase Your Data Skills: Since analysing sales data is key for this role, make sure to mention any experience you have with data analysis or performance monitoring. We’re looking for someone who can make data-driven decisions, so don’t hold back on your successes!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, you’ll find all the details you need about the role and our company culture there!
How to prepare for a job interview at Aramark Ltd
✨Know Your Stuff
Before the interview, make sure you research Wimbledon Football Club and Aramark. Understand their values, mission, and recent developments. This will help you tailor your answers and show that you're genuinely interested in the role.
✨Showcase Your Leadership Skills
As a Retail Operations Manager, strong leadership is key. Prepare examples from your past experiences where you've successfully managed teams, resolved conflicts, or improved customer service. Be ready to discuss how you can lead the retail staff effectively.
✨Data-Driven Decisions Matter
Since the role involves analysing sales data, come prepared with examples of how you've used data to drive performance in previous roles. Discuss specific metrics you’ve tracked and how they influenced your decisions.
✨Be Ready for Scenario Questions
Expect questions about handling customer complaints or managing inventory issues. Think through potential scenarios and how you would address them. This shows your problem-solving skills and readiness for the challenges of the role.
