Regional Facilities & Soft Services Manager

The Regional Facilities & Soft Services Manager will manage the Aramark service delivery on a portfolio of contracts. They will use their experience and skills to deliver services to the client in a cost effective and innovative way, and where necessary, provide the direction required to ensure all services are delivered to the highest standard in order to maximise contract growth and ensuring contract retention by ensuring Aramark become a valued partner.

Reporting directly to the Key Account Manager, the role holder will manage a team of Area Managers, Supervisors and cleaners. They will be responsible for ensuring a high standard of service is delivered to our clients. The Regional Facilities & Soft Services Manager is responsible for the following:

• the commercial operation of the contract
• all aspects of the contract performance (SLA’S KPI’s)
• periodical reporting to include reports on quality and compliance
• meeting the client needs

The role will include implementing efficiencies and continually reviewing all sites to identify future efficiencies. This is a mobile role, attending sites on a rotational basis and giving direction to a team of Area Managers who directly report to the Regional Facilities & Soft Services Manager.

The Regional Facilities & Soft Services Manager will take ownership of allocated sites, liaising with others to manage all Cleaning and KPI audits ensuring they are completed in the given month, with site KPI failures addressed before the next monthly audit.

The Regional Facilities & Soft Services Manager will assist the Key Account Manager with contract Bid, Tenders and Implementation and roll out of contract.

Key responsibilities include:

• Building effective working relationships with employees/colleagues at all levels within the business
• Building effective working relationships with all clients
• Ensuring efficient recruitment and induction training carried out across all sites
• Ensuring that operational training is carried out in tandem with job specification
• Ensuring supplies are used correctly and stored correctly on sites
• Ensuring operatives are in full uniform
• Ensuring Health and Safety requirements are met and exceeded
• Ensuring site manuals are prepared and located in all sites
• Ensuring all information in manuals is correct (including training records) and up-to-date
• Ensuring adherence to the Company’s quality procedures
• Operating contract within budget requirements
• Ensuring contracts are operating to the required specification and performance is audited in line with contractual agreements, with any KPI failures addressed before next given audit to ensure no financial penalty
• Undertaking administration such as payroll, paperwork and pricing for contracts
• Reacting to any issues or problems that arise in a timely manner
• Liaising and constructively communicating with staff on developments in the overall pursuit of achieving a high level of customer satisfaction
• Ensuring accurate and prompt information delivery to accounts department
• Generating and submitting reports to the relevant stakeholders as agreed
• Conducting job chats & appraisals as per company policy
• Participating in training as and when required

Required Skills:

• Full clean driving licence
• IT literate in the use of Microsoft and CAFM systems
• Experience of personnel management and payroll systems
• Strong track record in operations, specifically in large cleaning contracts across multiple sites
• Excellent interpersonal & communication skills
• Strong administration skill set and contract delivery awareness
• Flexibility to work outside of normal working hours and an ability to work on own initiative
• Proven track record of confident decision making under pressure
• Ability to prioritise and multi-task
• Strong people management skills
• Desire to learn new skills and seek out new opportunities
• 5 years experience in a management role