At a Glance
- Tasks: Lead and innovate in service delivery, ensuring top-notch quality and client satisfaction.
- Company: Join a dynamic team at a leading hospitality service provider.
- Benefits: Competitive salary, career development opportunities, and a vibrant work culture.
- Other info: Exciting opportunity for growth in a fast-paced environment.
- Why this job: Make a real impact by driving business growth and enhancing customer experiences.
- Qualifications: 3+ years in management within service delivery, especially in food and hospitality.
About the Role
You will develop and implement strategic plans to drive business growth, improve service quality, and optimise operational processes. Reporting directly to the Regional Manager, the role holder requires a good knowledge of Soft FM services, ideally with a strong focus on both Catering and Cleaning services, staff management, and sound financial judgement with excellent customer relationship management skills.
Responsibilities
- Ensure a high standard of service is delivered to our Client in terms of operational commitments.
- Build and maintain excellent client relationships by understanding changing requirements and responding proactively with solutions that meet the client’s needs.
- Maintain a pro‑active and innovative approach to recommending improvements and changes to the service offering, ensuring change is driven through the operation in a seamless manner.
- Manage services to Client and Company specification, ensuring SLA’s and agreed objectives are achieved and responsibility for driving unit budget.
- Ensure all employees and sub‑contractors operate within current legislation, health and safety regulations and Client and Company policies.
- Lead, motivate and develop the team to achieve their business goals and drive base business.
- Monitor customer trends ensuring delivery of services including Catering, Retail Services, Maintenance, Cleaning, Security and Reception.
- Implement and embed Aramark people practices to include Engagement Action planning, Engage, CMP and Talent Management.
- Identify the training needs of employees and carry out the relevant training in new procedures, methods of working or use of new equipment and ensure that accurate records are maintained.
- Oversee the operation of Retail Services on site.
- Ensure all customers’ needs are met and liaise with support services as necessary.
Qualifications
- A minimum of 3 years’ experience of outsourced service delivery at management level within a demanding environment including a proven track record in delivery of two or more of the following services: Food Services, Hospitality, Cleaning, Front of House, and M&E maintenance.
- Relevant educational progression and/or Training.
Required Skills
- Proven track record of strong people management skills with the ability to communicate effectively at all levels.
- The ability to motivate and lead a team to achieve agreed targets.
- Must be customer focused with excellent relationship building skills.
- Excellent PC skills including MS Office Word and Excel.
- Results orientated with proven ability to drive the business.
- Demonstrate strong financial acumen and ability to manage successfully in P&L environments and ability to understand budgets.
- Able to work on own initiative and as part of the team.
- Experience of solving problems and delivering solutions.
Seniority level
- Not Applicable
Employment type
- Full‑time
Job function
- Other
- Industries: Hospitality
#J-18808-Ljbffr
General Manager in Belfast employer: Aramark Ireland
As an Area Manager with us, you'll thrive in a dynamic work environment that prioritises excellence and client satisfaction. We offer competitive benefits, a supportive culture that fosters employee growth, and opportunities to lead and develop teams across various locations. Join us to make a meaningful impact while enjoying the unique advantages of working in a role that combines operational management with client engagement.
StudySmarter Expert Advice🤫
We think this is how you could land General Manager in Belfast
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Aramark Ireland. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Aramark Ireland
Don't be shy about reaching out to Aramark Ireland directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace General Manager in Belfast
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Aramark Ireland and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Aramark Ireland
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
