At a Glance
- Tasks: Supervise daily restaurant operations and ensure top-notch customer service.
- Company: Exciting deli offering a unique Mediterranean dining experience.
- Benefits: Competitive pay, flexible shifts, and a vibrant work atmosphere.
- Other info: Fast-paced environment with opportunities for growth and development.
- Why this job: Lead a passionate team and create memorable dining experiences for guests.
- Qualifications: Experience in restaurant supervision and strong leadership skills required.
The predicted salary is between 31500 - 38500 £ per year.
The deli, open for breakfast and lunch, will feature a counter piled with pastries (like za’atar croissants and halva brownies), dips, breads, wraps and salads, and a bar serving coffees and Syrian mint tea.
This room will also house a shop selling products, like jalapeno shatta, dates and chilli jam, from across the Med.
Job Summary
The Supervisor is responsible for overseeing daily restaurant operations to ensure excellent customer service, efficient staff performance, and compliance with health and safety standards.
This role supports management by supervising staff, resolving customer issues, and maintaining a high-quality dining experience.
Key Responsibilities
- Supervise and coordinate daily front-of-house and/or back-of-house operations.
- Lead, motivate, and support restaurant staff during shifts.
- Ensure excellent customer service and promptly resolve guest complaints.
- Monitor staff attendance, grooming, and performance.
- Assist with staff training, onboarding, and scheduling.
- Ensure compliance with food safety, hygiene, and health regulations.
- Handle cash handling procedures and point-of-sale operations.
- Monitor inventory levels and report shortages or wastage.
- Enforce company policies, procedures, and service standards.
- Support the General Manager in achieving sales and operational targets.
Qualifications and Skills
- Previous experience as a Restaurant Supervisor, Team Leader, or similar role.
- Strong leadership and communication skills.
- Excellent customer service and problem-solving abilities.
- Ability to work in a fast-paced environment and manage multiple tasks.
- Knowledge of food safety, sanitation, and hospitality standards.
- Basic computer and POS system knowledge.
- Flexibility to work shifts, weekends, and holidays.
Education and Experience
- High school diploma or equivalent (hospitality certification preferred).
- 1–3 years of experience in food and beverage or restaurant operations.
- Working Conditions
- Standing for long periods
- Working evenings, weekends, and public holidays
- Fast-paced restaurant environment
Supervisor employer: Aram Somerset House
Aram By Imad is an exceptional employer that fosters a vibrant and supportive work culture, making it an ideal place for those passionate about hospitality. As a Restaurant Manager, you will benefit from staff discounts, flexible working conditions, and ample opportunities for career growth within a dynamic team dedicated to delivering outstanding service. Located in a welcoming atmosphere, you'll not only lead a talented team but also create memorable experiences for guests while enjoying a fulfilling and rewarding career.
StudySmarter Expert Advice🤫
We think this is how you could land Supervisor
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Aram Somerset House. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Aram Somerset House
Don't be shy about reaching out to Aram Somerset House directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Supervisor
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Aram Somerset House and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Aram Somerset House
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
