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- Tasks: Develop and coach claims handlers through engaging training programmes.
- Company: Join ARAG UK, a leader in the insurance sector with a supportive culture.
- Benefits: Enjoy 26 days holiday, pension scheme, and wellness perks.
- Other info: Dynamic role with opportunities for personal and professional growth.
- Why this job: Make a real difference by shaping confident, customer-focused professionals.
- Qualifications: Experience in coaching or training, with strong communication skills.
The predicted salary is between 30000 - 40000 £ per year.
ARAG UK has an opportunity for a Claims Training Coach in our Bristol office. This role involves developing new and existing claims handlers through an academy-style training programme, providing facilitation, coaching, and feedback to build confident, customer‑focused claims professionals.
Responsibilities
- Deliver structured training modules covering claims handling, systems, processes, customer communication, and regulatory compliance.
- Facilitate engaging, interactive learning sessions (classroom and virtual).
- Support the onboarding of new joiners through the Claims Academy programme.
- Provide one‑to‑one and group coaching to build confidence and capability.
- Observe live and simulated claims interactions, providing clear, constructive feedback.
- Identify learning gaps and tailor coaching and support to individual needs.
- Share real‑world insights and best practice from your claims handling experience.
- Help learners understand processes and decision points across the full claims journey.
- Promote best‑in‑class claims‑handling behaviours aligned to company standards and FCA requirements.
- Work closely with the Training Team Lead to refine academy content and ensure consistency.
- Gather feedback from learners and stakeholders to continuously improve the training experience.
Qualifications
- Experience in coaching, mentoring or training delivery.
- Excellent communication and facilitation skills.
- Strong organisational skills with the ability to manage multiple learners and priorities.
- A passion for developing people and enabling their success.
- Desirable: financial services or insurance background, especially in an operational environment.
Benefits
- 26 days holiday with the option to buy up to a further 5 days.
- Company pension scheme with the option to increase contributions.
- Group Income Protection for all employees.
- Group Legal Protection for all employees.
- European Motor Assistance and Home Emergency Assistance.
- Salary sacrifice benefits, including Cycle scheme.
- A comprehensive wellbeing programme including free eye tests.
- Access to employee discounts across thousands of retail partners, including gym memberships.
Claims Training Coach employer: ARAG plc
Contact Detail:
ARAG plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Claims Training Coach
✨Tip Number 1
Network like a pro! Reach out to current employees at ARAG UK on LinkedIn or through mutual connections. A friendly chat can give you insider info and might just get your foot in the door.
✨Tip Number 2
Prepare for the interview by practising common questions related to coaching and training. We recommend using the STAR method to structure your answers, showcasing your experience in developing others.
✨Tip Number 3
Show off your passion for training! During interviews, share specific examples of how you've helped others grow in their roles. This will highlight your commitment to developing confident, customer-focused claims professionals.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining the team at ARAG UK.
We think you need these skills to ace Claims Training Coach
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Claims Training Coach role. Highlight any coaching, mentoring, or training delivery experience you have, and don’t forget to sprinkle in some examples of your excellent communication skills!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about developing people and how your background aligns with our needs. Be sure to mention any relevant experience in financial services or insurance, as it’ll make you stand out.
Showcase Your Coaching Style: In your application, give us a glimpse of your coaching style. Share specific examples of how you've supported learners in the past, whether through one-to-one coaching or group sessions. We love seeing real-world insights and best practices!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to keep track of your application status. Plus, we love seeing candidates who take the initiative!
How to prepare for a job interview at ARAG plc
✨Know Your Stuff
Make sure you brush up on claims handling processes and regulatory compliance. Familiarise yourself with the specific training modules mentioned in the job description, as this will show your potential employer that you're serious about the role and understand what it entails.
✨Show Off Your Coaching Skills
Prepare to discuss your previous experience in coaching or mentoring. Think of specific examples where you've successfully developed someone's skills or confidence. This will help demonstrate your ability to facilitate engaging learning sessions and provide constructive feedback.
✨Engage with Real-World Insights
Be ready to share your own experiences from the claims handling world. Discussing real-world scenarios can illustrate your understanding of the claims journey and how to tailor coaching to individual needs, which is crucial for this role.
✨Ask Thoughtful Questions
Prepare some insightful questions about the Claims Academy programme and how the training team collaborates. This shows your enthusiasm for the position and your desire to contribute to refining the academy content and improving the training experience.