ARAG UK is seeking a Complaint Executive to support a responsive complaints service within the Customer Insight & Experience team. The role involves managing a caseload from customers, business partners and solicitors while upholding a compliant framework.
You will ensure governance and escalation for complaints and thoroughly document the lifecycle to enable actionable MI for stakeholders. Strong communication and investigative abilities are essential to uphold trust and fairness.
#J-18808-Ljbffr
Complaint Experience Specialist in Caerphilly employer: ARAG plc
ARAG Law is an exceptional employer that prioritises employee well-being and professional growth, offering a supportive work culture in the heart of Bristol. With flexible working options, comprehensive benefits including private medical insurance and generous holiday allowances, employees are empowered to thrive both personally and professionally. The collaborative environment fosters knowledge sharing and encourages a proactive approach to case management, making it an ideal place for those seeking meaningful and rewarding employment.
