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- Tasks: Train and develop claims handlers through engaging, interactive sessions and tailored coaching.
- Company: Join ARAG UK, a leader in the insurance sector with a focus on people development.
- Benefits: Enjoy 26 days holiday, pension scheme, wellbeing programmes, and employee discounts.
- Other info: Dynamic role with opportunities for personal growth and professional development.
- Why this job: Make a real difference by empowering others to excel in their claims handling careers.
- Qualifications: Experience in coaching or training, with strong communication and organisational skills.
The predicted salary is between 30000 - 40000 £ per year.
ARAG UK has an opportunity for a Claims Training Coach in our Bristol office. This role involves developing new and existing claims handlers through an academy-style training programme, providing facilitation, coaching, and feedback to build confident, customer‑focused claims professionals.
Responsibilities
- Deliver structured training modules covering claims handling, systems, processes, customer communication, and regulatory compliance.
- Facilitate engaging, interactive learning sessions (classroom and virtual).
- Support the onboarding of new joiners through the Claims Academy programme.
- Provide one‑to‑one and group coaching to build confidence and capability.
- Observe live and simulated claims interactions, providing clear, constructive feedback.
- Identify learning gaps and tailor coaching and support to individual needs.
- Share real‑world insights and best practice from your claims handling experience.
- Help learners understand processes and decision points across the full claims journey.
- Promote best‑in‑class claims‑handling behaviours aligned to company standards and FCA requirements.
- Work closely with the Training Team Lead to refine academy content and ensure consistency.
- Gather feedback from learners and stakeholders to continuously improve the training experience.
Qualifications
- Experience in coaching, mentoring or training delivery.
- Excellent communication and facilitation skills.
- Strong organisational skills with the ability to manage multiple learners and priorities.
- A passion for developing people and enabling their success.
- Desirable: financial services or insurance background, especially in an operational environment.
Benefits
- 26 days holiday with the option to buy up to a further 5 days.
- Company pension scheme with the option to increase contributions.
- Group Income Protection for all employees.
- Group Legal Protection for all employees.
- European Motor Assistance and Home Emergency Assistance.
- Salary sacrifice benefits, including Cycle scheme.
- A comprehensive wellbeing programme including free eye tests.
- Access to employee discounts across thousands of retail partners, including gym memberships.
Claims Training Coach in Caerphilly employer: ARAG plc
Contact Detail:
ARAG plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Claims Training Coach in Caerphilly
✨Tip Number 1
Network like a pro! Reach out to current employees at ARAG UK on LinkedIn or through mutual connections. A friendly chat can give you insider info and might just get your foot in the door.
✨Tip Number 2
Prepare for the interview by practising common questions related to training and coaching. We recommend using the STAR method to structure your answers, showcasing your experience in developing others.
✨Tip Number 3
Show off your passion for training! During interviews, share specific examples of how you've helped others grow in their roles. This will highlight your commitment to developing confident, customer-focused claims professionals.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining the team at ARAG UK.
We think you need these skills to ace Claims Training Coach in Caerphilly
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Claims Training Coach role. Highlight any coaching or training experience you have, especially in claims handling or customer service.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're passionate about developing people and how your background aligns with our mission. Share specific examples of how you've successfully coached or trained others in the past.
Showcase Your Communication Skills: Since this role involves facilitating training sessions, it's crucial to demonstrate your excellent communication skills. Use clear and engaging language in your application to reflect your ability to connect with learners.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of being noticed. It’s the easiest way for us to keep track of your application and ensure it gets to the right people!
How to prepare for a job interview at ARAG plc
✨Know Your Stuff
Make sure you’re well-versed in claims handling processes and customer communication. Brush up on regulatory compliance and be ready to discuss how you would deliver structured training modules. This shows you’re not just familiar with the role, but you’re also passionate about it.
✨Engage with Examples
Prepare to share real-world insights from your own experience in claims handling. Think of specific scenarios where you’ve coached or mentored others. This will help demonstrate your ability to facilitate engaging learning sessions and provide constructive feedback.
✨Tailor Your Approach
Show that you understand the importance of individual learning needs. Be ready to discuss how you would identify learning gaps and adapt your coaching style accordingly. This will highlight your organisational skills and your commitment to developing confident claims professionals.
✨Feedback is Key
Emphasise your willingness to gather feedback from learners and stakeholders. Discuss how you would use this feedback to continuously improve the training experience. This reflects your proactive attitude and aligns with the company’s goal of promoting best-in-class claims-handling behaviours.