At a Glance
- Tasks: Support new clients and ensure a smooth onboarding experience.
- Company: Join ARAG Law, a friendly and proactive legal team in Bristol.
- Benefits: Enjoy 26 days holiday, pension scheme, and health cash plan.
- Other info: Flexible work environment with opportunities for personal growth.
- Why this job: Make a real difference in clients' first experiences with legal services.
- Qualifications: Customer service experience preferred; training provided for legal processes.
The predicted salary is between 25000 - 30000 £ per year.
ARAG Law is seeking a friendly, organised and proactive Client Onboarding Administrator to join our Legal Operations team in Bristol. You will play a vital part in shaping our clients' first experience with us and provide excellent support to individuals seeking legal services.
Responsibilities
- Contact new clients to gather key information and support the onboarding process
- Open and maintain new files on our case management system across multiple law departments
- Provide administrative support to legal teams as required
- Handle client communications via phone, email and post
- Respond to tasks within shared mailboxes and support the smooth running of the wider team
Experience & Qualifications
- Previous experience in a customer‑facing role such as retail, call centres, hospitality or similar environments
- Knowledge of legal processes an advantage but not essential – full training and ongoing support will be provided
- Proficiency in Microsoft Office and IT systems
- Excellent written and verbal communication skills
- Commitment to ensuring good customer outcomes
- Ability to manage multiple tasks and remain calm under pressure
- Flexible, reliable and able to work both independently and as part of a team
Benefits
- 26 days holiday plus Bank Holidays (pro rata)
- Company pension scheme with the option to increase contributions
- Group Income Protection for all employees
- Group Legal Protection for all employees
- Health cash plan
- European Motor Assistance and Home Emergency Assistance
- Option to join our Sports and Social club which organises a variety of events
- Generous remuneration package and attractive range of benefits
Client Onboarding Administrator in Bristol employer: ARAG plc
ARAG Law is an exceptional employer that prioritises employee well-being and professional growth, offering a supportive work culture in the heart of Bristol. With comprehensive benefits including generous holiday allowances, a robust pension scheme, and opportunities for social engagement through our Sports and Social club, we ensure our team members feel valued and motivated. Join us to make a meaningful impact on clients' experiences while developing your skills in a dynamic legal environment.
StudySmarter Expert Advice🤫
We think this is how you could land Client Onboarding Administrator in Bristol
✨Tip Number 1
Get to know the company! Research ARAG Law and their values. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills. Since you'll be handling client communications, it’s crucial to sound friendly and professional. Try role-playing with a friend or family member to boost your confidence.
✨Tip Number 3
Be proactive! If you get the chance, reach out to potential colleagues on LinkedIn. This can give you insights into the team dynamics and show your enthusiasm for the role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Client Onboarding Administrator in Bristol
Some tips for your application 🫡
Show Your Personality:When writing your application, let your friendly and proactive nature shine through. We want to see the real you, so don’t be afraid to inject a bit of personality into your cover letter!
Tailor Your Experience:Make sure to highlight any customer-facing roles you've had in the past. Even if they’re not directly related to legal services, we value your experience in retail, call centres, or hospitality. Show us how those skills can translate to this role!
Be Clear and Concise:We appreciate good communication, so keep your application clear and to the point. Use bullet points where necessary to make it easy for us to see your qualifications and experiences at a glance.
Apply Through Our Website:For the best chance of success, make sure to apply through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role!
How to prepare for a job interview at ARAG plc
✨Know Your Role
Familiarise yourself with the responsibilities of a Client Onboarding Administrator. Understand how you will be shaping clients' first experiences and supporting legal teams. This knowledge will help you answer questions confidently and show your enthusiasm for the role.
✨Showcase Your Communication Skills
Since excellent written and verbal communication is key, prepare examples from your past experiences where you've successfully handled client communications. Whether it’s through phone, email, or in person, being able to demonstrate your ability to connect with clients will set you apart.
✨Demonstrate Organisational Skills
As this role requires managing multiple tasks, think of specific instances where you’ve juggled various responsibilities effectively. Share how you prioritised tasks and maintained organisation, especially under pressure, to reassure them that you can handle the demands of the job.
✨Be Proactive and Friendly
ARAG Law is looking for someone who is proactive and friendly. During the interview, express your willingness to go the extra mile for clients and your team. A positive attitude can make a huge difference, so let your personality shine through!
