At a Glance
- Tasks: Lead and innovate training delivery for our claims teams, shaping impactful learning experiences.
- Company: Join ARAG UK, a dynamic company passionate about developing talent and fostering collaboration.
- Benefits: Enjoy 26 days holiday, pension scheme, employee discounts, and opportunities for personal growth.
- Other info: Flexible working locations with opportunities for travel and a vibrant team culture.
- Why this job: Make a real difference by developing people and enhancing performance in a fast-paced environment.
- Qualifications: Proven experience in training design, leadership, and strong communication skills.
The predicted salary is between 40000 - 50000 € per year.
ARAG UK have an exciting new opportunity to join the team as a Training Team Leader to lead and manage the delivery of training across our claims teams. As Training Team Leader (Claims Academy), you’ll develop brilliant people and help raise capability across our Operational Claims department. This is an excellent opportunity to lead our Training Coaches and own the design and delivery of a high-impact onboarding programme, whilst measuring results and continually improving. This is a pivotal role, shaping learning that drives performance, quality, and compliance across the department. This is a full-time, permanent role that can be contractually based from either our Bristol or Bedwas office, with frequent travel between the two sites.
What you’ll do:
- Lead the design and continuous improvement of engaging, compliant training content aligned to Claims processes and systems.
- Innovate learning delivery through blended, digital and in-the-moment coaching approaches.
- Partner with subject matter experts and Claims leaders to ensure training supports performance outcomes and service levels.
- Lead, coach and develop a team of training coaches, building capability and fostering a culture of collaboration and continuous improvement.
- Act as a key point of contact for academy participants, monitoring progress and addressing development needs.
- Work closely with Team Leaders to support smooth transitions from academy into operational roles.
- Measure training effectiveness, report on outcomes and drive ongoing improvement.
- Ensure all training activity meets regulatory and compliance requirements and supports resourcing needs.
About You:
The ideal candidate will have a proven track record building training programmes, frameworks and robust competency checks that stick. You’ll demonstrate strong learning practice and methodology, with the flair to turn complex information into simple, engaging learning experiences. In addition, you’ll be a confident people leader and coach, ideally coaching qualified (or actively working towards it).
Additional skills required include:
- Experience thriving in a regulated environment, bringing a strong quality and compliance mindset to everything you deliver.
- An excellent facilitator, equally at home in the room or on screen, with strong organisation and stakeholder skills.
- Demonstrated ability to design and deliver standout, learner-friendly training content that drives confidence and capability.
- Leadership experience, successfully leading a team and/or delivering high-impact projects from idea to launch.
- Able to juggle multiple priorities, stay calm under pressure and keep delivery moving in a fast-paced environment.
- Brilliant stakeholder management and clear, confident communication and able to influence at all levels.
- Skilled at breaking down technical or process-heavy content into practical, memorable learning people can use straight away.
- Confident evaluating training effectiveness—using learning needs analysis and action mapping to continually sharpen impact and meet business needs.
As a team we are passionate and enthusiastic about what we do. Our people are encouraged to think independently and to take ownership of their work. You will be agile in the way that you work and adaptable to change.
In return for your commitment, we can offer you the following benefits package:
- 26 days holiday with the option to buy up to a further 5 days
- Company pension scheme with the option to increase contributions
- Group Income Protection for all employees
- Group Legal Protection for all employees
- Both European Motor Assistance and Home Emergency Assistance
- Salary sacrifice benefits including Cycle scheme
- Access to our employee discounts hub offering exclusive discounts across thousands of retail partners, including discounted gym memberships at over 3,000 gyms across the UK
- The option to join our Sports and Social club which organises discounted events such as theatre visits, wine tasting and shopping trips
If you think you would be a good match for this role and can demonstrate some transferable experience please apply, regardless of whether you meet all the criteria listed above.
Training Team Lead employer: ARAG Legal Services UK
ARAG UK is an exceptional employer that fosters a culture of collaboration and continuous improvement, making it an ideal place for those passionate about developing others. With a commitment to employee growth, you will have the opportunity to lead innovative training initiatives while enjoying a comprehensive benefits package, including generous holiday allowances and access to exclusive discounts. Our vibrant work environment in Bristol and Bedwas encourages independent thinking and agility, ensuring that every team member can thrive and make a meaningful impact.
StudySmarter Expert Advice🤫
We think this is how you could land Training Team Lead
✨Tip Number 1
Network like a pro! Reach out to current or former employees at ARAG UK on LinkedIn. A friendly chat can give you insider info about the company culture and the role, plus it shows your genuine interest.
✨Tip Number 2
Prepare for the interview by practising common questions related to training and leadership. Think about how you can showcase your experience in developing training programmes and leading teams effectively.
✨Tip Number 3
Show off your creativity! When discussing your training design ideas, highlight innovative methods you've used before. This will demonstrate your ability to think outside the box and engage learners.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team at ARAG UK.
We think you need these skills to ace Training Team Lead
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in training and leadership. We want to see how your skills align with the role of Training Team Leader, so don’t hold back on showcasing your relevant achievements!
Showcase Your Creativity:Since this role involves designing engaging training content, let your creativity shine through! Share examples of innovative training methods you've used in the past. We love seeing how you can turn complex information into simple, memorable learning experiences.
Be Clear and Concise:When writing your application, keep it clear and to the point. Use bullet points where possible to make it easy for us to read. Remember, we’re looking for standout communication skills, so make sure your application reflects that!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team at ARAG UK!
How to prepare for a job interview at ARAG Legal Services UK
✨Know Your Training Stuff
Make sure you brush up on your knowledge of training methodologies and frameworks. Be ready to discuss how you've designed and delivered training content in the past, especially in a regulated environment. This will show that you understand the importance of compliance and quality in training.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led teams or projects. Highlight your experience in coaching and developing others, as well as how you've fostered collaboration within your team. This is key for the Training Team Lead role, so make it shine!
✨Engage with the Interviewers
Remember, interviews are a two-way street! Prepare thoughtful questions about their training processes and how they measure effectiveness. This not only shows your interest but also gives you insight into their culture and expectations.
✨Be Ready to Adapt
Given the fast-paced nature of the role, be prepared to discuss how you've handled multiple priorities and adapted to change in previous positions. Share specific examples that demonstrate your agility and problem-solving skills, as this will resonate well with the interviewers.
