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- Tasks: Deliver engaging training on Landlord & Tenant Law to our Legal Advisors.
- Company: Join ARAG Legal Services UK, a leader in legal advice and support.
- Benefits: Enjoy flexible working, generous holiday, and exclusive discounts.
- Why this job: Make a real impact by developing others and enhancing customer service.
- Qualifications: Strong knowledge of Landlord & Tenant Law and experience in training required.
- Other info: Hybrid role with modern offices just a 5-minute walk from Temple Meads.
The predicted salary is between 36000 - 60000 £ per year.
Overview
Join to apply for the Trainer – Landlord & Tenant Law role at ARAG Legal Services UK.
Talent Acquisition & Recruitment specialist with 20+ years’ international experience – UK, EMEA & APAC (including Dubai, UAE & Australia).
About the role
In this hands-on role, you’ll be responsible for delivering Landlord & Tenant Law training to a team of employees (Legal Advisors) who work in our Legal Advice service, across our offices in Bristol and Bedwas, South Wales. This team sits on our front line, and they provide a professional, telephone-based legal advice service to both our commercial and personal customers.
Your main focus will be to support the delivery and facilitation of our Landlord & Tenant Law training agenda, both face-to-face and online, across the department. You’ll also assist our Legal Advice Team Leaders by helping them to support, coach and mentor new and existing Legal Advisors, as well as providing technical expertise and guidance.
Key responsibilities
- Identifying training needs (training needs analysis) via effective monitoring of legal advice calls and providing analysis and constructive feedback to the Legal Advisors.
- Assisting with relevant legal queries and acting as a technical referral point for Legal Advisors.
- Developing / amending any training required, in line regulatory changes and / or legal updates.
- Supporting management with strategic initiatives to develop and drive our Legal Advice service.
- Understanding and complying with the Solicitors Regulation Authority (SRA) regulations and statutory obligations.
You’ll play a key role in ensuring that our Legal Advisors provide exceptionally high levels of customer service via telephone and other digital channels and guide them to deliver a competitive and productive Legal Advice service, where great customer outcomes are at the heart of everything we do.
Work arrangement
This is a hybrid role – ideally 3 days a week in our Bristol office. Also required, will be occasional travel to our Bedwas office in South Wales (2-3 times a month). The role can be full-time or part-time (minimum 4 days a week, or the equivalent hours).
About you
We are looking for someone with a very strong background in (and technical knowledge of) Landlord & Tenant Law (essential), and some previous experience in training, development and coaching. Ideally, you’ll also have some previous people management experience, and you’ll be genuinely passionate about developing people, particularly more junior team members.
You’ll demonstrate sound knowledge of improving customer experience to ensure good customer outcomes, and you’ll be exceptionally customer focused yourself. You’ll also be able to show elevated levels of empathy and the ability to connect and build rapport with a wide range of colleagues, stakeholders, and customers.
As a large part of this role will be facilitation of training, you’ll need to be a confident, articulate and engaging communicator at all levels, with a friendly, open, positive and encouraging style and approach.
Additional information
As a team we are passionate and enthusiastic about what we do. Our people are encouraged to think independently and to take ownership of their work. Only a 5-minute walk from Temple Meads train station we have newly refurbished, modern city centre offices in Bristol.
Our staff are at the heart of everything we do, and we encourage our people to work flexibly and achieve a work-life balance that works for them. In return for your commitment, we will offer you generous remuneration and an attractive benefits package that includes:
- 26 days holiday, with the option to buy up to a further 5 days
- Company Pension Scheme with the option to increase contributions
- Group Income Protection for all employees
- Group Legal Protection for all employees
- European Motor Assistance
- Home Emergency Assistance
- Inclusion in our Health Cash Plan
- Access to our Employee Discounts Hub offering exclusive discounts across thousands of retail partners, including discounted gym memberships at over 3,000 gyms across the UK
- Option to join our Sports & Social Club, who organise discounted events such as theatre visits and shopping trips
If you think you would be a good match for this role and can demonstrate some transferable experience please apply, regardless of whether you meet all the criteria listed above.
Job details
- Seniority level: Mid-Senior level
- Employment type: Full-time
- Job function: Legal and Training
- Industries: Insurance and Legal Services
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Trainer - Landlord & Tenant Law employer: ARAG Legal Services UK
Contact Detail:
ARAG Legal Services UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Trainer - Landlord & Tenant Law
✨Tip Number 1
Familiarise yourself with the latest developments in Landlord & Tenant Law. This will not only enhance your knowledge but also demonstrate your commitment to staying updated, which is crucial for a training role.
✨Tip Number 2
Network with professionals in the legal training field. Attend relevant workshops or webinars to connect with others who share your interests and may provide insights or referrals that could help you land the job.
✨Tip Number 3
Prepare to showcase your training style. Consider creating a short presentation or mock training session that highlights your ability to engage and educate others effectively, as this will be key in your interview.
✨Tip Number 4
Research ARAG Legal Services UK thoroughly. Understanding their values, mission, and the specific challenges they face in the legal advice sector will allow you to tailor your approach and show how you can contribute to their success.
We think you need these skills to ace Trainer - Landlord & Tenant Law
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your strong background in Landlord & Tenant Law and any relevant training or coaching experience. Use specific examples to demonstrate your expertise and how it relates to the role.
Craft a Compelling Cover Letter: In your cover letter, express your passion for developing people and improving customer experiences. Mention your communication style and how it aligns with the company's values, as well as your ability to connect with colleagues and customers.
Showcase Relevant Experience: When detailing your previous roles, focus on your experience in training, development, and coaching. Highlight any specific achievements that demonstrate your ability to enhance team performance and customer service.
Prepare for Potential Questions: Anticipate questions related to your training methods and how you would approach delivering Landlord & Tenant Law training. Be ready to discuss your strategies for identifying training needs and providing constructive feedback.
How to prepare for a job interview at ARAG Legal Services UK
✨Showcase Your Expertise in Landlord & Tenant Law
Make sure to highlight your strong background and technical knowledge in Landlord & Tenant Law during the interview. Be prepared to discuss specific cases or scenarios where you've applied this knowledge effectively.
✨Demonstrate Your Training and Coaching Skills
Since the role involves training and mentoring, share examples of your previous experience in training others. Discuss your approach to developing training materials and how you adapt your style to meet the needs of different learners.
✨Emphasise Customer Service Focus
The position requires a strong customer service orientation. Be ready to talk about how you've improved customer experiences in past roles and provide examples of how you handle challenging situations with empathy and professionalism.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills and ability to provide legal advice. Practice articulating your thought process clearly and confidently, as this will demonstrate your communication skills and ability to think on your feet.
