At a Glance
- Tasks: Handle customer complaints and ensure a responsive service within three days.
- Company: Join ARAG UK, the largest Legal Expenses insurer in the UK.
- Benefits: Enjoy 26 days holiday, pension scheme, and exclusive employee discounts.
- Other info: Progressive career pathways and a vibrant workplace culture await you.
- Why this job: Make a real difference in customer experiences while developing your career.
- Qualifications: Experience in complaints handling within financial services and strong communication skills.
The predicted salary is between 27000 - 33000 £ per year.
ARAG UK has an excellent opportunity for a Technical Complaints Handler to join our Bristol office.
This role offers the chance to support our commitment to Access to Justice as part of the UK's largest Legal Expenses insurer.
The successful candidate will help deliver a responsive three-day complaint handling service for customers and business partners.
Key responsibilities
- Manage a caseload of three-day complaints from customers, business partners and solicitors, following the appropriate escalation and resolution process.
- Ensure every interaction with customers and colleagues is respectful and tailored to the individual.
- Support the coaching of Claims Handlers in their development to resolve 3 day complaints and their general understanding of the claims environment
- Develop an understanding of complaints handling activity across ARAG UK, recording and reporting findings and corrective actions through the appropriate channels.
- Provide follow-up contact, mainly by phone, to help resolve customer complaints while sharing feedback with the claims function on operational improvements and training needs.
- Meet regulatory requirements for complaints handling.
About You
We're looking for candidates with complaints experience in the financial services industry.
You'll be a confident communicator with experience applying FCA complaint handling rules.
Knowledge or experience required
- A problem-solving approach, with the ability to conduct independent, thorough investigations that deliver fair customer outcomes
- Ability to give feedback in a constructive and supportive way
- Commitment to delivering a great customer experience
- Ability to balance quality and pace through effective time management
We offer a range of excellent benefits designed to support you and your lifestyle including:
- 26 days holiday + bank holidays+ 'My Day' (1 day to take at your discretion during the year)
- Contributory company pension scheme (up to 10% employer match)
- Opportunity to buy up to 5 days of annual leave every year
- Employee Reward and Incentive Scheme
- Progressive career pathway and development opportunities
- The option to join our Sports and Social club which organises discounted events such as theatre visits, sporting events and shopping trips
- Group Income Protection for all employees
- Group Legal Protection for all employees
- European Motor Assistance and Home Emergency Assistance
- Inclusion in our Health Cash plan
- Salary sacrifice benefits including Cycle scheme
- Access to our employee discounts hub offering exclusive discounts across thousands of retail partners, including discounted gym memberships at over 3,000 gyms across the UK
- #J-18808-Ljbffr
Technical Complaints Handler employer: ARAG Legal Services UK
ARAG Legal Services UK is an exceptional employer that fosters a collaborative and supportive work culture, where you can thrive as a Commercial Litigation Associate. With a strong emphasis on professional development, employees are encouraged to grow their skills through mentorship and training opportunities, all while working in a dynamic environment that values efficiency and client satisfaction. Located in the heart of the UK, ARAG offers a unique chance to engage in meaningful legal work that makes a real difference for clients.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Complaints Handler
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at ARAG Legal Services UK. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like ARAG Legal Services UK before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Technical Complaints Handler
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to ARAG Legal Services UK:Your cover letter is your chance to shine! Tell us why you want to work at ARAG Legal Services UK specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at ARAG Legal Services UK!
How to prepare for a job interview at ARAG Legal Services UK
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
