Senior Legal Advisor

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About the role

You’ll be responsible for providing a professional Legal Advice service to both our commercial and personal customers. You’ll manage more complex customers’ queries on a range of legal areas by establishing the facts of the customers’ legal issues, providing advice on the applicable law and setting out the legal and / or practical options available to the customer, whilst reviewing sources of funding and alternative resolution solutions.

Key responsibilities

• Managing the customer experience in an efficient and professional way, ensuring that customer engagement is maintained, expectations are managed, and service levels are met / exceeded.
• Ensuring customers are aware of any funding opportunities / benefits that may be available to them through their Legal Expenses Insurance product(s) / private funding.
• Communicating to customers in a clear, concise and honest manner whilst ensuring that you remain sensitive and empathic to our customers’ and business partners’ needs.

This is a hybrid role (minimum 2 days a week in the office) and can be based at our Bristol City Centre office (5-minutes’ walk from Temple Meads station) OR our Bedwas office in South Wales. We are happy to discuss part-time options for this position.

About you

You’ll have significant previous experience as a Legal Advisor / Paralegal (essential), ideally from a Legal Advice service type environment and you’ll ideally be qualified as a Legal Executive, LPC / BVC / LLB, or similar.

Alongside genuine passion for going the extra mile to ensure excellent customer outcomes, you’ll also demonstrate exceptional communication skills, both written and verbal. Able to proactively identify both customers’ issues and potential solutions, whilst taking ownership of and following the correct processes, you’ll enjoy presenting legal advice in a precise, understandable and empathetic manner.

Other key requirements include:

• Sound practical knowledge Employment Law and / or Landlord & Tenant Law.
• Ability to work well as part of a collaborative team and highly customer-focused in your approach.
• Ability to deliver high quality performance against targets and SLAs.
• Excellent understanding of the Solicitors Regulation Authority (SRA) requirements.

Due to the sensitive nature of this telephone-based role, it’s essential that you can demonstrate elevated levels of empathy and the ability to connect and build rapport with a wide range of colleagues, stakeholders and customers.

Benefits

• 26 days holiday with the option to purchase extra days.
• Company Pension Scheme with the option to increase contributions.
• Group Income Protection and Group Legal Protection for all employees.
• European Motor Assistance.
• Home Emergency Assistance.
• Inclusion in our Health Cash plan.
• Access to our Employee Discounts Hub offering exclusive discounts across thousands of retail partners, including discounted gym memberships at over 3,000 gyms across the UK.
• Option to join our Sports & Social Club, who organise discounted events such as theatre visits and shopping trips.

If you think you would be a good match for this role and can demonstrate some transferable experience please apply, regardless of whether you meet all the criteria listed above.