Product Governance Advisor

About The Role

We have an exciting opportunity for a Product Governance Advisor to join the Governance team reporting into the Head of Product Governance. This role will provide advice and guidance to the business and key stakeholders on product controls and processes needed to meet regulatory product governance requirements (e.g. PROD and Consumer Duty) and aligned to our product governance strategy.

As Product Governance Advisor you will provide regular formal product governance reporting, including commentary and recommendations. This will include building, maintaining, and managing a schedule of activities to ensure resources are in place to meet these requirements. Working with the business to make recommendations for change or providing additional information where necessary to support the delivery of product governance within the organisation and for external stakeholders.

Key responsibilities include:

• Providing detail on timelines and deadlines, creating an annual view of governance tasks, and reporting where necessary any issues.
• Designing, developing and implementing a comprehensive plan/tracker in a digestible format to ensure we can track and meet our regulatory obligations, highlighting any potential issues.
• Triaging partner enquiries related to regulatory and governance matters, ensuring they are raised with the Product Governance Manager and Head of Product Governance for attention.
• Collaborating with cross‑functional teams to evaluate and enhance our offerings by considering regulatory and best practice requirements, making recommendations for change.
• Supporting the Head of Product Governance with a formal annual review of the Product Review template and its contents, ensuring alignment to regulations and recommending changes/development.
• Ensuring that the Consumer Duty Action logs and reporting are kept up to date, chasing down action to be completed and reporting as necessary.
• Managing and supporting reporting of Consumer Duty outcomes.
• Providing a regular reporting dashboard to offer detailed analysis of customer outcomes and ensure the Consumer Duty Action plan is up to date.
• Supporting preparation of Consumer Duty Committee reporting/papers.
• Coordinating the product change process.
• Managing and auditing change logs.
• Providing briefings and support to relevant business stakeholders on the requirements of the change process.
• Supporting Product Governance in identifying and managing operational, technical, reputational, and regulatory risks by providing regular updates and reports to show progress on activities.
• Supporting the risk management process and assessment of risks on an ongoing basis.

About You

As Product Governance Advisor you will have a thorough understanding of Product Governance requirements and the delivery of key processes and procedures to achieve the requirements of regulations whilst making recommendations for action where improvements can be made.

Key requirements are:

• Proven understanding of insurance product, proposition, and service domain and development, along with an understanding of customer needs and market trends.
• Knowledge and proven understanding of FCA regulations, including but not limited to the PROD Handbook and Consumer Duty.
• Accuracy in your approach.
• Guided by the principle of continuous improvement in all tasks undertaken.
• Proficiency in analysing data to aid informed decision‑making.
• Understanding of risk management frameworks to ensure our product governance is aligned.
• Ability to develop and manage internal and external stakeholders to build effective working relationships.
• Prioritise tasks and manage workload effectively.
• Think customer‑first and apply this practically in work tasks.

In return for your commitment we will offer you generous remuneration and a benefits package to include:

• 26 days holiday
• Company pension scheme with the option to increase contributions
• Option to join our Sports and Social club which organises discounted events such as theatre visits, wine tasting and shopping trips
• Progressive career pathway and development opportunities
• Employee reward and incentive scheme
• Group Income Protection for all employees
• Group Legal Protection for all employees
• Choice of either European Motor Assistance or Home Emergency Assistance
• Inclusion in our Health Cash plan
• Salary sacrifice benefits including Cycle scheme
• Comprehensive wellbeing programme including a range of free weekly exercise classes (dependent on your office location) and free eye tests
• Access to our employee discounts hub offering exclusive discounts across thousands of retail partners, including discounted gym memberships at over 3,000 gyms across the UK

If you think you would be a good match for this role and can demonstrate some transferable experience please apply, regardless of whether you meet all the criteria listed above.

Location: Bristol, England, United Kingdom

Salary range: £45,000.00 – £60,000.00