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- Tasks: Lead a team of Legal Advisors, ensuring top-notch customer service and effective legal advice.
- Company: ARAG Legal Services UK is a dynamic company focused on making legal solutions accessible and affordable.
- Benefits: Enjoy 27 days holiday, private medical insurance, and exclusive discounts across thousands of retail partners.
- Why this job: Join a passionate team that values independence, work-life balance, and continuous improvement in customer experience.
- Qualifications: Strong background in Employment Law or Landlord & Tenant Law; people management experience preferred.
- Other info: This hybrid role offers flexibility with part-time options and requires some office presence in Bristol and Bedwas.
The predicted salary is between 36000 - 60000 £ per year.
Legal Advice Team Leader (Senior Associate)
Join to apply for the Legal Advice Team Leader (Senior Associate) role at ARAG Legal Services UK
Legal Advice Team Leader (Senior Associate)
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Join to apply for the Legal Advice Team Leader (Senior Associate) role at ARAG Legal Services UK
Direct message the job poster from ARAG Legal Services UK
Talent Acquisition & Recruitment expert with 25 years\’ international experience – UK, EMEA & APAC (including Dubai, UAE & Australia)
These are exciting times at ARAG as we are going through a period of positive business change and sustained growth across our Legal teams. As a result, we now have a new Legal Advice Team Leader opportunity in our Bristol office.
About the role:
You’ll be responsible for the day-to-day management and leadership of a team within our Legal Advice service, on our front line, who provide a professional advisory service to both our commercial and personal customers.
Please note this a Senior Associate-level opportunity.
You’ll be leading and motivating a team of Legal Advisors (up to 10 direct reports), ensuring they provide exceptionally high levels of customer service via telephone and other digital channels, and guiding them to deliver a competitive and productive Legal Advice service, where great customer outcomes are at the heart of everything we do.
Other key responsibilities will include:
- Developing and motivating your team by holding effective 1:1\’s & coaching sessions and involvement in the recruitment of new Legal Advisors (working with the Recruitment team).
- Proactively recognising patterns in the frustrations or hopes of our customers, seeing where we can improve our processes, tools or products to serve them better.
- Supporting excellent quality claims referrals and ensure that the team is adequately trained on relevant policy stipulations.
- Actively looking for ways to improve the customer journey and the services we provide.
- Understanding, prioritising and escalating customers\’ feedback & requests to the wider business.
- Keeping abreast of regulatory changes / legal updates that may be relevant to the LA service.
This is a hybrid role – ideally 3 days per week in the office. You can work full-time or part-time (min. 4 days a week, or the equivalent hours), and you’ll need to spend some time at both of our offices in Bristol City Centre and Bedwas, South Wales.
About you:
We are looking for someone with a strong background in Employment Law and/or Landlord & Tenant Law (essential), and some people management experience. Ideally, you’ll be a fully qualified Solicitor (or equivalent) who can demonstrate knowledge of improving customer experience to ensure good customer outcomes, and who can help drive and deliver change.
You’ll be exceptionally customer focused, highly organised and have excellent written and verbal communication skills. You’ll also be adept at proactively identifying customers’ complex issues and offering potential solutions, whilst following the correct processes, and you’ll be able to present expert legal advice in a precise, understandable and empathetic manner.
Due to the nature of our Legal Advice roles, it is imperative that you can demonstrate elevated levels of empathy and the ability to connect and build rapport with a wide range of colleagues, stakeholders, and customers.
About us:
As a team we are passionate and enthusiastic about what we do. Our people are encouraged to think independently and to take ownership of their work, and we are looking for likeminded individuals who share our ambition to make our high-quality legal solutions accessible and affordable.
Our staff are at the heart of everything we do, and we encourage our people to work flexibly and achieve a work-life balance that works for them. We can offer you generous remuneration and an attractive benefits package that includes:
- 27 days holiday, with the option to buy up to a further 5 days
- Private Medical Insurance
- Company Pension Scheme with the option to increase contributions
- Group Income Protection and Group Legal Protection for all employees.
- European Motor Assistance
- Home Emergency Assistance
- Salary sacrifice benefits including Cycle to Work Scheme
- Access to our Employee Discounts Hub offering exclusive discounts across thousands of retail partners, including discounted gym memberships at over 3,000 gyms across the UK
- The option to join our Sports & Social Club who organise discounted events, such as theatre shows and shopping trips.
If you think you would be a good match for this role and can demonstrate some transferable experience please apply, regardless of whether you meet all the criteria listed above.
Seniority level
-
Seniority level
Mid-Senior level
Employment type
-
Employment type
Full-time
Job function
-
Job function
Legal and Management
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Industries
Legal Services, Insurance, and Financial Services
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Legal Advice Team Leader (Senior Associate) employer: ARAG Legal Services UK
Contact Detail:
ARAG Legal Services UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Legal Advice Team Leader (Senior Associate)
✨Tip Number 1
Familiarise yourself with ARAG's values and mission. Understanding what drives the company will help you align your responses during interviews, showcasing how your personal values resonate with theirs.
✨Tip Number 2
Network with current or former employees of ARAG, especially those in legal roles. They can provide insights into the company culture and expectations, which can be invaluable when preparing for interviews.
✨Tip Number 3
Stay updated on recent developments in Employment Law and Landlord & Tenant Law. Being able to discuss current trends or changes in legislation during your interview will demonstrate your expertise and commitment to the field.
✨Tip Number 4
Prepare examples of how you've successfully led teams in the past. Highlighting your leadership style and how you've motivated others will be crucial, as this role involves managing a team of Legal Advisors.
We think you need these skills to ace Legal Advice Team Leader (Senior Associate)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in Employment Law and/or Landlord & Tenant Law, as these are essential for the role. Include specific examples of your people management experience and how you've improved customer outcomes in previous positions.
Craft a Compelling Cover Letter: In your cover letter, express your passion for legal services and your understanding of the importance of customer experience. Mention your leadership style and how you plan to motivate and develop your team at ARAG.
Showcase Relevant Skills: Emphasise your excellent written and verbal communication skills. Provide examples of how you've effectively communicated complex legal concepts to clients or team members in an understandable way.
Demonstrate Empathy: Since the role requires elevated levels of empathy, include anecdotes that showcase your ability to connect with customers and colleagues. Highlight situations where you've successfully resolved complex issues by understanding the needs and emotions of others.
How to prepare for a job interview at ARAG Legal Services UK
✨Showcase Your Leadership Skills
As a Legal Advice Team Leader, you'll be managing a team of Legal Advisors. Be prepared to discuss your previous leadership experiences, how you've motivated teams, and any specific strategies you've used to improve performance and customer service.
✨Demonstrate Your Legal Expertise
Make sure you can articulate your knowledge in Employment Law and Landlord & Tenant Law. Prepare examples of how you've applied this knowledge in real-world scenarios, particularly in improving customer outcomes or navigating complex legal issues.
✨Emphasise Customer Focus
ARAG values exceptional customer service. Be ready to share instances where you've gone above and beyond for customers, how you've identified their needs, and the steps you've taken to enhance their experience with legal services.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and empathy. Think of situations where you've had to handle difficult customer interactions or resolve conflicts within a team, and be ready to explain your thought process and outcomes.
