First Line IT Support Engineer – Customer-Focused

First Line IT Support Engineer – Customer-Focused

Full-Time 35000 - 40000 Β£ / year (est.) No working from home possible
ARAG Legal Services UK

At a Glance

  • Tasks: Resolve IT incidents and support end-user devices in a dynamic environment.
  • Company: Join ARAG UK, a forward-thinking company focused on customer satisfaction.
  • Benefits: Gain valuable experience while enjoying a supportive team atmosphere.
  • Other info: Ideal for those eager to learn and grow in the IT field.
  • Why this job: Make a real difference by ensuring reliable IT services for users.
  • Qualifications: Strong communication skills and a proactive attitude are essential.

The predicted salary is between 35000 - 40000 Β£ per year.

ARAG UK is seeking a First Line Engineer in Bristol to join the Digital team.

You will resolve incidents, handle service requests, and support end-user devices across hardware, software and networks.

The role collaborates with Service Desk and 2nd Line to ensure reliable IT services and high customer satisfaction.

You should demonstrate strong communication, a proactive mindset, and willingness to learn. Experience with Microsoft 365, Azure, Intune or Autopilot is valued, along with IT

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First Line IT Support Engineer – Customer-Focused employer: ARAG Legal Services UK

ARAG Law is an exceptional employer that fosters a supportive and collaborative work culture within its Employment Team, based in the vibrant cities of Bristol and Bedwas. With a strong emphasis on employee growth, we offer a detailed career pathways programme, generous benefits including 26 days of holiday, and opportunities for social engagement through our Sports and Social club. Join us to gain hands-on experience in a dynamic environment where your contributions are valued and rewarded.

ARAG Legal Services UK

Contact Details:

ARAG Legal Services UK Recruitment Team

We think you need these skills to ace First Line IT Support Engineer – Customer-Focused

Incident Resolution
Service Request Handling
End-User Device Support
Hardware Support
Software Support
Network Support
Communication Skills