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- Tasks: Manage customer complaints and ensure effective resolution through a compliant framework.
- Company: Join ARAG UK, a dynamic team focused on customer relations.
- Benefits: Enjoy 26 days holiday, pension scheme, and exclusive employee discounts.
- Other info: Opportunities for career growth and participation in fun social events.
- Why this job: Make a real difference in customer experiences while developing your skills.
- Qualifications: Strong communication skills and experience in customer-facing roles preferred.
The predicted salary is between 30000 - 40000 £ per year.
ARAG UK have an exciting new opportunity to join the Customer Relations team as a Customer Relations Executive to support the delivery of a responsive complaint handling service to customers and business partners on a 12 month secondment basis. This position will give you the opportunity to gain an understanding of all complaints handling activity conducted within ARAG UK, noting and reporting findings and corrective actions through the appropriate channels.
You can expect to manage a caseload of complaints from our customers, business partners and solicitors, ensuring that they are managed through a compliant complaint handling solution and framework. The successful applicant will ensure that we have appropriate governance and escalation for complaints and adequately document information about the complaint throughout its lifecycle to enable the provision of clear and actionable MI to facilitate active complaint governance.
It is important to us that customer interaction is respectful and delivered on an individual basis and that the successful applicant is able to inspire trust in relationships within ARAG UK, external partners and solicitors to facilitate the resolution of complaints. As such, you’ll need to be able to demonstrate good communication skills and have the confidence to contribute to the company’s engagement with the Ombudsman Service and other relevant complaint dispute resolution services.
About You
Whilst not essential, we’d be particularly interested to hear from applicants who have an understanding of Legal Service processes. This could therefore suit someone from a Legal Solutions or Legal Advice team background. The following are additional requirements of the role:
- An inquisitorial and problem solving focus to provide independent and thorough investigations that deliver a fair customer outcome;
- Evidenced complaint handling expertise gained through experience of working within a customer facing environment;
- An understanding and ability to interpret and apply the FCA complaint handling rules;
- The ability to balance quality of output with pace by managing time efficiently.
It is desirable but not essential if you have experience of working with the Financial Ombudsman Service or Legal Ombudsman Service.
As a team we are passionate and enthusiastic about what we do. Our people are encouraged to think independently and to take ownership of their work. In return for your commitment, we will offer you generous remuneration and an attractive benefits package which will include:
- 26 days holiday
- Company pension scheme with the option to increase contributions
- The option to join our Sports and Social club which organises discounted events such as theatre visits, wine tasting and shopping trips
- Progressive career pathway and development opportunities
- Employee reward and incentive scheme
- Group Income Protection for all employees
- Group Legal Protection for all employees
- A choice of either European Motor Assistance or Home Emergency Assistance
- Inclusion in our Health Cash plan
- Salary sacrifice benefits including Cycle scheme
- Access to our employee discounts hub offering exclusive discounts across thousands of retail partners, including discounted gym memberships at over 3,000 gyms across the UK
Customer Relations Executive in England employer: ARAG Legal Services UK
Contact Detail:
ARAG Legal Services UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Relations Executive in England
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those who work at ARAG UK or similar companies. A friendly chat can open doors and give you insider info that could help you stand out.
✨Tip Number 2
Prepare for interviews by practising common questions related to customer relations and complaint handling. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your problem-solving skills! Think of specific examples from your past experiences where you successfully handled complaints or resolved issues. This will demonstrate your ability to manage a caseload effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our awesome team at ARAG UK.
We think you need these skills to ace Customer Relations Executive in England
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Relations Executive role. Highlight your relevant experience in complaint handling and customer service, and show us how you can bring value to our team at ARAG UK.
Show Off Your Communication Skills: Since this role involves a lot of interaction with customers and partners, we want to see your communication skills shine through. Use clear and concise language in your application, and don’t hesitate to share examples of how you've effectively resolved complaints in the past.
Demonstrate Problem-Solving Abilities: We love candidates who can think on their feet! In your application, give us a glimpse of your inquisitorial mindset and problem-solving skills. Share specific instances where you’ve tackled challenges head-on and achieved positive outcomes.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us that you’re keen on joining our passionate team!
How to prepare for a job interview at ARAG Legal Services UK
✨Know Your Complaints Handling
Familiarise yourself with the complaints handling process, especially within a legal context. Understand the FCA complaint handling rules and be ready to discuss how you would apply them in real scenarios.
✨Showcase Your Communication Skills
Prepare examples that highlight your communication skills. Think about times when you successfully resolved a complaint or built trust with a customer or partner. Be ready to demonstrate how you can inspire confidence in your interactions.
✨Demonstrate Problem-Solving Abilities
Be prepared to discuss your approach to problem-solving. Think of specific instances where you conducted thorough investigations and delivered fair outcomes. This will show your inquisitorial focus and ability to handle complex situations.
✨Time Management is Key
Since you'll need to balance quality with pace, come up with examples of how you've managed your time effectively in previous roles. Discuss any tools or techniques you use to stay organised and ensure timely responses to complaints.