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- Tasks: Manage legal claims and provide exceptional customer service throughout the claim process.
- Company: Join ARAG UK, the largest Legal Expenses insurer in the UK.
- Benefits: 26 days holiday, pension scheme, employee discounts, and career development opportunities.
- Other info: Enjoy a hybrid working model and a vibrant office environment.
- Why this job: Start your career in insurance with comprehensive training and support.
- Qualifications: No prior experience needed; just a confident phone manner and a passion for customer service.
The predicted salary is between 25000 - 30000 £ per year.
ARAG UK currently have an excellent opportunity for a Claims Handler in our Bristol office. This is a fantastic opportunity to work in an environment where you can help deliver on our commitment to Access to Justice by joining the largest UK Legal Expenses insurer. If you are looking for a career with excellent benefits, culture and training then this is the role for you!
We offer a 35-hour working week with no evenings or weekends, and our bright, modern offices are centrally located with the benefit of excellent transport links. Our hybrid working patterns, once your training is complete, are two days in the office each week. With thorough coaching and support, you’ll develop your knowledge of ARAG products and policies to become an expert in assessing and identifying claims and managing appointments of litigators and solicitors where necessary.
Once in the role, internal mobility is important to us at ARAG and there is a clear career pathway and a range of opportunities to develop your career here in the claims environment at ARAG for those looking to progress.
As a Claims Handler you can expect to:
- Case-manage a range of legal claims, with a focus on providing excellent customer service and outcomes.
- Oversee the customer experience throughout the claim life-cycle from first point of contact to investigating evidence and making informed decisions on claims outcomes, displaying empathy and compassion throughout.
- Provide clear, concise and accurate information to our customers, business partners and internal customers.
About You
This is an entry level role for candidates who are looking to start a career in insurance, so no claims or financial service experience is specifically required. We are looking for applicants with a clear, confident telephone manner, and experience in delivering great customer service. You’ll demonstrate patience and resilience when dealing with challenging or emotional claims and you’ll enjoy fact finding, gathering accurate information, and learning and developing your skills in assessing claims against a range of policy wordings.
We offer a range of excellent benefits designed to support you and your lifestyle including:
- 26 days holiday + bank holidays + ‘MyDay’ (1 day to take at your discretion during the year)
- Contributory company pension scheme (up to 10% employer match)
- Opportunity to buy up to 5 days of annual leave every year
- Employee Reward and Incentive Scheme
- Progressive career pathway and development opportunities
- The option to join our Sports and Social club which organises discounted events such as theatre visits, sporting events and shopping trips
- Group Income Protection for all employees
- Group Legal Protection for all employees
- European Motor Assistance and Home Emergency Assistance
- Inclusion in our Health Cash plan
- Salary sacrifice benefits including Cycle scheme
- Access to our employee discounts hub offering exclusive discounts across thousands of retail partners, including discounted gym memberships at over 3,000 gyms across the UK
If you think you would be a good match for this role and can demonstrate some transferable experience please apply, regardless of whether you meet all the criteria listed above.
Claims Handler in England employer: ARAG Legal Services UK
Contact Detail:
ARAG Legal Services UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Claims Handler in England
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on ARAG UK. Understand their values, mission, and what makes them tick. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how you can showcase your customer service skills and your ability to handle challenging situations, as these are key for a Claims Handler role.
✨Tip Number 3
Be yourself! During the interview, let your personality shine through. ARAG values empathy and compassion, so don’t be afraid to share personal experiences that demonstrate these qualities. Authenticity goes a long way!
✨Tip Number 4
Follow up after your interview! A quick thank-you email can set you apart from other candidates. It shows your enthusiasm for the role and keeps you fresh in the interviewer's mind. Plus, it’s a great chance to reiterate why you’d be a perfect fit for the Claims Handler position.
We think you need these skills to ace Claims Handler in England
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Claims Handler role. Highlight any customer service experience and your ability to handle challenging situations, as these are key for us at ARAG.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you’re excited about joining ARAG. Share your passion for helping others and how you can contribute to our commitment to Access to Justice. A personal touch goes a long way!
Showcase Your Communication Skills: Since this role involves a lot of interaction with customers, make sure your application showcases your clear and confident communication style. We want to see how you can convey information effectively and empathetically.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this fantastic opportunity in our Bristol office!
How to prepare for a job interview at ARAG Legal Services UK
✨Know Your Stuff
Before the interview, take some time to research ARAG UK and their claims handling process. Familiarise yourself with their products and policies, as well as their commitment to Access to Justice. This will show your genuine interest in the role and help you answer questions more confidently.
✨Showcase Your Customer Service Skills
Since this role focuses heavily on providing excellent customer service, think of specific examples from your past experiences where you've demonstrated patience, empathy, and effective communication. Be ready to discuss how you handled challenging situations and what you learned from them.
✨Practice Your Telephone Manner
As a Claims Handler, you'll be communicating with customers over the phone. Practise speaking clearly and confidently, and consider doing mock interviews with friends or family. This will help you feel more at ease during the actual interview and showcase your clear telephone manner.
✨Ask Thoughtful Questions
Prepare a few insightful questions to ask your interviewers about the role, training opportunities, and career progression at ARAG. This not only shows your enthusiasm for the position but also helps you determine if the company culture aligns with your career goals.