At a Glance
- Tasks: Train and develop claims handlers through engaging, interactive sessions and tailored coaching.
- Company: Join ARAG UK, the largest legal expenses insurer, committed to Access to Justice.
- Benefits: Enjoy 26 days holiday, pension scheme, employee discounts, and a vibrant work culture.
- Other info: Flexible hybrid working, modern offices, and opportunities for personal growth await you.
- Why this job: Make a real impact by empowering others and shaping their careers in a supportive environment.
- Qualifications: Experience in coaching or training, excellent communication skills, and a passion for developing people.
The predicted salary is between 30000 - 40000 € per year.
ARAG UK currently have an excellent opportunity for a Claims Training Coach in our Bristol or Bedwas office. This is a fantastic opportunity to work in an environment where you can help deliver on our commitment to Access to Justice by joining the largest UK Legal Expenses insurer. If you are looking for a career with excellent benefits, culture and training then this is the role for you! We offer a 35-hour working week with no evenings or weekends, and our bright, modern offices are centrally located with the benefit of excellent transport links. Our hybrid working patterns, once your training is complete, are two days in the office each week.
As a Claims Training Coach, you’ll play a key part in developing new and existing claims handlers through an academy-style training programme. You’ll demonstrate strong facilitation, coaching and feedback to build confident, capable, customer-focused claims professionals. In addition, you’ll support learners throughout their end-to-end journey, ensuring they gain the knowledge, practical experience and behavioural skills needed to handle claims effectively and deliver excellent customer outcomes.
This is a permanent, full-time opportunity which can be based contractually from either our Bristol or Bedwas office, with frequent travel between the two sites.
Key responsibilities will include:- Deliver structured training modules covering claims handling, systems, processes, customer communication and regulatory compliance.
- Facilitate engaging, interactive learning sessions (classroom and virtual).
- Support the onboarding of new joiners through the Claims Academy programme.
- Provide one-to-one and group coaching to build confidence and capability.
- Observe live and simulated claims interactions, providing clear, constructive feedback.
- Identify learning gaps and tailor coaching and support to individual needs.
- Share real-world insights and best practice from your claims handling experience.
- Help learners understand processes and decision points across the full claims journey.
- Promote best-in-class claims handling behaviours aligned to company standards and FCA requirements.
- Work closely with the Training Team Lead to refine academy content and ensure consistency.
- Gather feedback from learners and stakeholders to continuously improve the training experience.
We are keen to hear from candidates with demonstrable coaching, mentoring or training delivery experience, with excellent communication and facilitation skills and the ability to provide clear, actionable feedback. You’ll have a passion for developing people and enabling success. In addition, you will hold excellent organisational skills with the ability to manage multiple learners and priorities. Candidates who have a financial services or insurance background, especially in an operational environment are especially desirable, but full training and support will be given.
As a team we are passionate and enthusiastic about what we do. Our people are encouraged to think independently and to take ownership of their work. You will be agile in the way that you work and adaptable to change.
In return for your commitment, we can offer you the following benefits package:
- 26 days holiday with the option to buy up to a further 5 days
- Company pension scheme with the option to increase contributions
- Group Income Protection for all employees
- Group Legal Protection for all employees
- Both European Motor Assistance and Home Emergency Assistance
- Salary sacrifice benefits including Cycle scheme
- Access to our employee discounts hub offering exclusive discounts across thousands of retail partners, including discounted gym memberships at over 3,000 gyms across the UK
- The option to join our Sports and Social club which organises discounted events such as theatre visits, wine tasting and shopping trips
Claims Training Coach employer: ARAG Legal Services UK
ARAG UK is an exceptional employer, offering a vibrant work culture that prioritises employee development and well-being. With a commitment to Access to Justice, our Claims Training Coach role provides the opportunity to make a meaningful impact while enjoying a generous benefits package, including 26 days of holiday, flexible working patterns, and access to exclusive discounts. Our modern offices in Bristol and Bedwas, combined with a supportive team environment, ensure that you can thrive both personally and professionally.
StudySmarter Expert Advice🤫
We think this is how you could land Claims Training Coach
✨Tip Number 1
Network like a pro! Reach out to current employees at ARAG UK on LinkedIn or other platforms. Ask them about their experiences and any tips they might have for landing the Claims Training Coach role.
✨Tip Number 2
Prepare for the interview by practising your coaching techniques. Think of examples from your past where you’ve successfully developed others. This will show that you’re not just a trainer, but a mentor who can inspire confidence in claims handlers.
✨Tip Number 3
Show your passion for Access to Justice! During your conversations or interviews, highlight why this mission resonates with you. It’ll demonstrate that you’re not just looking for a job, but a purpose-driven career.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of the ARAG team.
We think you need these skills to ace Claims Training Coach
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your relevant experience in coaching and training. We want to see how your skills align with the Claims Training Coach role, so don’t hold back on showcasing your achievements!
Show Your Passion:Let your enthusiasm for developing people shine through in your application. We’re looking for candidates who are genuinely excited about helping others succeed, so share any personal stories or experiences that demonstrate this passion.
Be Clear and Concise:When writing your application, keep it straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see why you’d be a great fit for our team.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it gives you a chance to explore more about what we do at ARAG UK.
How to prepare for a job interview at ARAG Legal Services UK
✨Know Your Stuff
Before the interview, make sure you understand the role of a Claims Training Coach inside out. Familiarise yourself with claims handling processes, customer communication techniques, and regulatory compliance. This will not only help you answer questions confidently but also show your genuine interest in the position.
✨Showcase Your Coaching Skills
Prepare to discuss your previous coaching or training experiences. Think of specific examples where you successfully developed someone's skills or improved their performance. Be ready to explain your approach to facilitating engaging learning sessions, as this is key for the role.
✨Engage with Real-World Scenarios
During the interview, be prepared to discuss real-world claims scenarios. This could involve explaining how you would handle a particular situation or provide feedback on a claims interaction. Demonstrating your practical knowledge will highlight your capability to support learners effectively.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the training programmes, the team culture, or how success is measured in the role. This shows that you’re not just interested in the job, but also in how you can contribute to the company’s goals.
