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- Tasks: Manage diverse claims while delivering exceptional customer service and support.
- Company: Join ARAG Legal Services, a leader in legal expenses insurance.
- Benefits: Enjoy competitive salary, 26 days holiday, and flexible working options.
- Why this job: Make a real difference by helping customers through challenging claims.
- Qualifications: Customer service experience and strong communication skills are essential.
- Other info: Great career growth opportunities and a supportive team environment.
The predicted salary is between 28800 - 48000 £ per year.
ARAG UK Group is looking for a Claims Handler to join our team in Bristol. The claims department is central to our legal expenses insurance provision. We are seeking individuals passionate about delivering exceptional customer service and willing to put in the extra effort. Flexible working is available, with most colleagues working from home part‑time.
As a Claims Handler you can expect to:
- Manage a diverse range of claims, focusing on excellent customer service.
- Oversee the customer experience throughout the claim life‑cycle, from first contact through evidence investigation to claims outcome decisions, showing empathy and compassion.
- Provide clear, concise and accurate information to customers, business partners and internal stakeholders.
- Develop knowledge of ARAG products and policies to assess and identify claims, and manage appointments of litigators and solicitors where necessary.
We are looking for candidates who can demonstrate:
- An understanding of delivering excellent customer service in a fast‑paced environment.
- A drive to work in a customer‑facing or technical role.
- A calm and patient manner when dealing with challenging and emotional claims.
- Excellent verbal and written communication skills.
Benefits include:
- Competitive salary.
- 26 days holiday.
- Company pension scheme with the option to increase contributions.
- Sports and Social club membership with discounted events.
- Progressive career pathway and development opportunities.
- Employee reward and incentive scheme.
- Group Income Protection for all employees.
- Group Legal Protection for all employees.
- Choice of either European Motor Assistance or Home Emergency Assistance.
- Health Cash plan inclusion.
- Salary sacrifice benefits including Cycle scheme.
- Comprehensive wellbeing programme with free weekly exercise classes (dependent on office location) and free eye tests.
- Access to employee discounts hub with thousands of retail partners.
If you believe you have the relevant skills and experience, regardless of meeting all listed criteria, we encourage you to apply.
Claims Handler employer: ARAG Legal Services UK
Contact Detail:
ARAG Legal Services UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Claims Handler
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on ARAG and their values. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how you can demonstrate your customer service skills and your ability to handle challenging situations.
✨Tip Number 3
Be ready to share examples! Think of specific instances where you've delivered excellent customer service or managed a difficult claim. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Claims Handler
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, let us see your enthusiasm for delivering exceptional customer service. Share examples of how you've gone the extra mile in previous roles, as this is key for a Claims Handler.
Be Clear and Concise: Make sure your written application is easy to read and straight to the point. Use clear language and avoid jargon, so we can easily understand your experience and skills related to the role.
Highlight Relevant Experience: Tailor your application by showcasing any experience you have in handling claims or working in fast-paced environments. This will help us see how you can fit into our team and manage the diverse range of claims we deal with.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at ARAG Legal Services UK
✨Know Your Stuff
Before the interview, make sure you understand ARAG's products and policies. Familiarise yourself with their claims process and think about how you can apply your knowledge to manage claims effectively. This will show your genuine interest in the role and help you answer questions confidently.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you delivered exceptional customer service, especially in challenging situations. Think about how you handled difficult claims or emotional customers, as this will demonstrate your ability to empathise and maintain a calm demeanour under pressure.
✨Practice Clear Communication
Since excellent verbal and written communication skills are crucial for this role, practice articulating your thoughts clearly. You might want to rehearse common interview questions and answers with a friend or in front of a mirror to ensure you convey information concisely and accurately.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the training process, or how success is measured in the claims department. This shows your enthusiasm for the role and helps you gauge if the company culture aligns with your values.
