At a Glance
- Tasks: Lead a team of Legal Advisors to deliver exceptional legal guidance and support.
- Company: Join ARAG UK, a leader in access to justice for over 40 years.
- Benefits: Enjoy 27 days holiday, private medical insurance, and exclusive employee discounts.
- Other info: Be part of a fun, inclusive culture that values your growth and ideas.
- Why this job: Make a real impact by improving customer journeys and developing high-performing teams.
- Qualifications: Experience in legal advice or team leadership is a plus, but passion is key!
The predicted salary is between 37800 - 46200 £ per year.
We are continuing to invest in and grow our Legal Advice Service and, as a result, we are looking for a Legal Advice Team Leader to join us in our Bristol office.
This is an exciting opportunity to lead a team of Legal Advisors who provide expert legal guidance and support to our commercial and personal customers.
As a Team Leader, you will play a key role in creating a highperforming, customer-focused environment, ensuring your team has the skills, knowledge and support to deliver outstanding service and positive customer outcomes every day.
You will be responsible for the day-to-day leadership, coaching and development of your team, helping colleagues perform at their best while fostering a culture of engagement, accountability and continuous improvement.
Working closely with colleagues across Legal Services and the wider business, you will help drive operational excellence, identify opportunities to improve the customer journey and contribute to the ongoing development of our Legal Advice Service.
Other key responsibilities will include
- Developing and motivating your team by holding effective 1:1's, coaching sessions and taking referrals.
- Proactively recognising patterns in the frustrations or hopes of our customers, seeing where we can change and improve our processes, tools, or products to serve them better.
- Supporting excellent quality claims referrals and ensure that the team is adequately trained on relevant policy stipulations.
- Actively looking for ways to improve the customer journey and the services we provide.
- Understanding, prioritising and escalating customers' feedback and requests to the wider ARAG business.
- Ensuring compliance with the Solicitors Regulation Authority (SRA) regulations and statutory obligations.
- Keeping abreast of any regulatory changes or legal updates that may be relevant to the Legal Advice Service.
About You
We are looking for an engaging and people-focused leader who is passionate about delivering excellent customer outcomes and developing high-performing teams.
You may already have experience managing professional teams, or you may be an experienced Legal Advisor, Solicitor or legal professional looking to take the next step into a leadership role.
In either case, you will have the ability to inspire others, drive performance and create an environment where people can thrive.
You will be highly organised, commercially aware and customer focused, with strong communication skills and the confidence to influence, coach and support others.
You will enjoy working collaboratively, solving problems and driving positive change.
Other key requirements include
- A legal qualification such as Solicitor, Chartered Legal Executive or equivalent experience (desirable but not essential).
A strong understanding of Solicitors Regulation Authority (SRA) requirements and professional standards.
- Experience delivering improvements in customer service, customer outcomes or operational performance.
- The ability to coach, develop and motivate individuals with varying levels of experience.
- Strong organisational and prioritisation skills.
- Excellent written and verbal communication skills.
- Experience of driving change and continuous improvement.
- The ability to build effective relationships with colleagues, customers and stakeholders.
- Technical legal advice knowledge and experience is desirable.
- Previous people management or leadership experience is desirable but not essential.
Due to the nature of the role, it's important that you can demonstrate a high level of empathy, sound judgement and the ability to build rapport with a wide range of colleagues, stakeholders and customers.
Additional information
As a team we are passionate and enthusiastic about what we do.
Our people are encouraged to think independently and to take ownership of their work.
You will be agile in the way that you work and adaptable to change.
In return for your commitment, we will offer you generous remuneration and an attractive benefits package which will include:
- 27 days holiday, with the option to buy up to a further 5 days.
- Private Medical Insurance. Company Pension Scheme with the option to increase contributions.
- Group Income Protection and Group Legal Protection for all employees.
- European Motor Assistance or Home Emergency Assistance.
- Salary sacrifice benefits, including a Cycle to Work Scheme.
- Access to our Employee Discounts Hub offering exclusive discounts across thousands of retail partners, including discounted gym memberships at over 3,000 gyms across the UK.
- Option to join our Sports & Social Club, who organise discounted events such as theatre visits and shopping trips.
About The Company
ARAG UK has been helping businesses and individuals gain access to justice for over 40 years.
It’s our founding principle to enable everybody, not just those who can afford it, to assert their legal rights.
Thousands of businesses and individuals defend or pursue legal action each year safe in the knowledge that ARAG are paying their legal bills.
Our businesses include a legal expenses insurance company and a law firm with many opportunities in both areas.
We have always been aware that it’s the people that really make it happen; the quality of our people defines the quality of the company, the service we offer and the good outcomes for our customers, so we’re committed to creating a great place to work for our employees.
We believe it is an exciting time to join ARAG. You can expect an organisation that will challenge and develop you to progress your career.
By giving you every opportunity to develop yourself professionally and personally, we also pride ourselves on having an open, inclusive and high energy culture that encourages a fun working environment and places our customers at the very heart of everything we do.
If you are keen to become part of our exciting future then we would love to hear from you.
In addition to the very genuine development opportunities we provide we also offer a generous reward and benefits package.
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Legal Advice Team Leader employer: ARAG Law
ARAG Law is an exceptional employer, offering a vibrant and supportive work culture within our Employment Team based in the heart of Bristol or Bedwas. With a strong emphasis on employee growth, we provide extensive career progression opportunities, mentorship, and a generous benefits package that includes 26 days of holiday, a company pension scheme, and access to exclusive discounts. Join us for a rewarding career where you can make a meaningful impact while enjoying regular social outings with your colleagues.
StudySmarter Expert Advice🤫
We think this is how you could land Legal Advice Team Leader
✨Get Involved in Law Societies
Join local law societies and attend their events – they're often a goldmine for networking and job opportunities in the legal field. Plus, it’s a great way to meet other budding lawyers and experienced solicitors who could provide vital insights and connections.
✨Tap into Online Legal Communities
Don’t underestimate the power of online platforms like LinkedIn and specific legal forums. Get active in discussions or share your thoughts on recent legal developments – this not only builds your visibility but also showcases your passion and knowledge in law.
✨Attend Career Fairs and Workshops
Look out for career fairs and workshops specifically focused on law. Many law firms, including ARAG Law, will be scouting for fresh talent, so bring your A-game and don’t shy away from making a memorable impression.
✨Leverage Your University’s Career Services
If you’re still in university or have recently graduated, latch onto your career services! They often have connections with law firms looking for graduates and can guide you through the application process tailored for the legal sector.
We think you need these skills to ace Legal Advice Team Leader
Some tips for your application 🫡
Highlight Your Legal Knowledge:When applying for a full-time role in legal services at ARAG Law, make sure to demonstrate your understanding of key legal principles and areas of law relevant to the position. Include any specific coursework, modules, or certifications, like LPC or BPTC qualifications, that showcase your legal expertise directly on your CV.
Showcase Your Research Skills:In the legal field, strong research skills are crucial. Use your application to illustrate how you've utilised these skills in past studies or work experiences – whether that's through past internships or significant projects. Mention any legal databases or tools you’re proficient in, as this can give you an edge.
Tailor That Cover Letter!:Your cover letter is your chance to shine! Make it personal by expressing your genuine interest in ARAG Law and the specific role of Legal Advice Team Leader. Talk about why you want to be part of their team, how your unique experiences align with their values, and why you’re passionate about the legal sector.
Stay Formal but Friendly:While we all know the legal world can be pretty formal, don’t be afraid to let a bit of personality shine through in your written application. Use a respectful tone, but feel free to inject a little warmth; this approach can help you stand out and show you're a great fit for ARAG Law’s culture!
How to prepare for a job interview at ARAG Law
✨Know Your Legal Principles
Brush up on foundational legal principles relevant to the specific area of law you’re applying for, whether it’s corporate, criminal, or family law. We might get asked situational questions to test your knowledge, so being articulate about key concepts will make you stand out.
✨Be Ready for Case Studies
Full-time legal roles often involve case studies during interviews. Prepare to analyse a hypothetical case and discuss your approach to it. Practising this with a peer or mentor can help us refine our reasoning and articulate a solid legal argument.
✨Show Off Your Research Skills
As legal professionals, strong research skills are a must. Have examples ready of how you've effectively used legal databases or conducted thorough legal research in your past experiences. It's a great way to demonstrate your readiness for the role at ARAG Law.
✨Exude Professionalism and Confidence
In the legal field, professionalism is key. During the interview, we should maintain good eye contact and communicate clearly to show that we’re not just knowledgeable, but also confident. This can make a positive impression on your potential colleagues at ARAG Law.
