Paralegal - Legal Advice in Bedwas

These are exciting times at ARAG, as we’ve been through a period of positive business change and sustained growth across our Legal Advice teams. As a result, we now have Legal Advice Paralegal opportunities available in our Bedwas office.

As a Legal Advice Paralegal, you’ll be responsible for providing a professional Legal Advice service to both our commercial and personal customers. You will be handling queries from customers on a range of legal areas by establishing the facts of the customers’ legal issues, providing advice on the applicable law and setting out the legal and/or practical options available to the customer, whilst reviewing sources of funding and alternative resolution solutions.

Key responsibilities will include:

• Managing the customer experience in an efficient and professional way, ensuring that customer engagement is maintained, expectations are managed, and service levels are met/exceeded.
• Ensuring customers are aware of any funding opportunities/benefits that may be available to them through their Legal Expenses Insurance product/private funding.
• Communicating to customers in a clear, concise and honest manner whilst ensuring that you remain sensitive and empathic to our customers’ and business partners’ needs.
• Understanding and complying with the Solicitors Regulation Authority (SRA) regulations and statutory obligations.
• Keeping abreast of any regulatory changes or legal updates that may be relevant to the Legal Advice Service.

In this role you will get exposure to (and be trained on) many different areas of Law, which makes this an interesting and varied, customer-facing role, and one that will really develop and hone your legal knowledge and expertise. This is a fantastic opportunity for you, as an ambitious and customer-focused Law Graduate, to embark on your Legal career with a growing, market-leading financial services organisation who can offer you full training, a generous benefits package, genuine work-life balance, ongoing support and career development & progression.

About You

You will be a highly motivated Law Graduate i.e. Legal Executive, LPC/BVC/LLB with a genuine passion for going the extra mile to ensure excellent customer outcomes. Ideally, you will also have a post-graduate legal qualification and/or some relevant legal work experience.

As this is an advice-based role, it is key that you can demonstrate exceptional communication skills, both written and verbal. You will also be able to proactively identify both customers’ issues and potential solutions, whilst taking ownership of and following the correct processes, presenting legal advice and decisions in a precise, understandable and empathetic manner.

Key candidate requirements:

• Law Graduate i.e. Legal Executive, LPC/BVC/LLB (essential).
• Post-graduate legal qualification(s) and/or some relevant legal work experience.
• Sound practical knowledge of areas of law such as Employment, Property, Consumer Law, as well as the ability to learn and advise on other legal issues affecting customers, such as Family, Wills & Probate, Landlord & Tenant and Commercial Law.
• Exceptional telephone manner and can demonstrate honesty, empathy and sensitivity when dealing with our customers.
• Ability to work well as part of a team with a collaborative, customer-focused approach.
• Strong negotiation skills, analytical, methodical and proactive approach to problem solving.

Whilst extremely rewarding, due to the nature of our customers’ concerns this role can occasionally be quite sensitive and challenging, and you should therefore be resilient and motivated to provide a high-quality performance, in what can be a busy, fast-paced environment.

Additional information:

As a team we are passionate and enthusiastic about what we do. Our people are encouraged to think independently and to take ownership of their work. Our staff are at the heart of everything we do, and we encourage our people to work flexibly and achieve a work-life balance that works for them.

This will be a hybrid role (after your initial training period is complete) and we can offer you generous remuneration and an attractive benefits package that includes:

• 26 days holiday + bank holidays + ‘MyDay’ (1 day to take at your discretion during the year)
• Contributory company pension scheme (up to 10% employer match)
• Opportunity to buy up to 5 days of annual leave every year
• Employee Reward and Incentive Scheme
• Progressive career pathway and development opportunities
• The option to join our Sports and Social club which organises discounted events such as theatre visits, sporting events and shopping trips
• Group Income Protection for all employees
• Group Legal Protection for all employees
• European Motor Assistance and Home Emergency Assistance
• Inclusion in our Health Cash plan
• Salary sacrifice benefits including Cycle scheme
• Access to our employee discounts hub offering exclusive discounts across thousands of retail partners, including discounted gym memberships at over 3,000 gyms across the UK

About The Company

ARAG UK helps businesses and individuals gain access to justice, and it’s our founding principle to enable everybody, not just those who can afford it, to assert their legal rights. Thousands of businesses and individuals defend or pursue legal action each year safe in the knowledge that ARAG UK are paying their legal bills. Our businesses include a legal expenses insurance company and a law firm with many opportunities in both areas.

We have historically focussed on delivering legal services to customers solely via our Legal Expenses Insurance products, which provides a steady workload of litigated cases in areas such as Employment and Business & Commercial.

We believe these are exciting times for ARAG Law as part of the wider ARAG UK, and we are looking for likeminded individuals who share our ambition to make our high quality legal solutions accessible and affordable. You can expect to join an organisation that will challenge and develop you to progress your career in ways that traditional law firms cannot. We are also committed to supporting continued professional development and promote both internal Training Contracts and alternative routes to qualification (SQE/CILEX). By giving you every opportunity to develop yourself professionally and personally, we also pride ourselves on having an open, inclusive and high energy culture that encourages a fun working environment and places our customers at the very heart of everything we do.

If you are keen to become part of our exciting future then we would love to hear from you. In addition to the very genuine development opportunities we provide we also offer a generous reward and benefits package.