At a Glance
- Tasks: Join our team to support clients and manage their onboarding experience.
- Company: ARAG Law, a friendly and supportive legal firm in Bristol.
- Benefits: 26 days holiday, pension scheme, employee discounts, and career development.
- Other info: Dynamic role with opportunities for growth and a fun work culture.
- Why this job: Make a real difference in clients' lives while building your career in law.
- Qualifications: Customer service experience preferred; legal knowledge is a bonus but not essential.
The predicted salary is between 27000 - 33000 £ per year.
ARAG Law is looking for a friendly, organised and proactive Legal Assistant to join our Legal Operations team in Bristol.
This is a front‑of‑house role where you wil l play a vital part in shaping our clients’ first experience with us and help provide an excellent level of support to individuals who need our help and expertise with legal services at ARAG Law.
Your focus will be onboarding new clients efficiently and accurately while delivering a consistently high standard of service, ensuring that their first impression with us is seamless and efficient.
Your key responsibilities will include
- Answering incoming reception calls and directing enquiries to the appropriate teams
- Contacting new clients to gather key information and support the onboarding process
- Opening and maintaining new files on our case management system across multiple law departments
- Providing administrative support to legal teams as required
- Handling client communications via phone, email and post
- Processing incoming and outgoing post
- Responding to tasks within shared mailboxes and supporting the smooth running of the wider team
This is an excellent opportunity for someone who enjoys working with people, thrives in a fast‑paced environment and takes pride in delivering a positive customer experience.
We would love to hear from candidates with previous experience in a customer facing role such as retail, call centres, hospitality or similar environments.
Previous experience within a law firm or knowledge of legal processes would be an advantage but it is not essential, as full training and ongoing support will be provided.
You will be able showcase skills and ability to manage a varied workload.
We’re keen to hear from candidates who can demonstrate
- Proficiency in Microsoft Office and IT systems
- Excellent written and verbal communication skills
- Commitment to ensuring good customer outcomes
- The ability to manage multiple tasks and remain calm under pressure
- A flexible, reliable approach and the ability to work both independently and as part of a team
We offer a range of excellent benefits designed to support you and your lifestyle, including:
- 26 days holiday + bank holidays+ 'My Day' (1 day to take at your discretion during the year)
- Contributory company pension scheme (up to 10% employer match)
- Opportunity to buy up to 5 days of annual leave every year
- Employee Reward and Incentive Scheme
- Progressive career pathway and development opportunities
- The option to join our Sports and Social club which organises discounted events such as theatre visits, sporting events and shopping trips
- Group Income Protection for all employees
- Group Legal Protection for all employees
- European Motor Assistance and Home Emergency Assistance
- Inclusion in our Health Cash plan
- Salary sacrifice benefits including Cycle scheme
- Access to our employee discounts hub offering exclusive discounts across thousands of retail partners, including discounted gym memberships at over 3,000 gyms across the UK
If you're looking to build a career in a supportive legal environment where client care is at the heart of everything we do, we'd love to hear from you.
Legal Assistant employer: ARAG Group
ARAG Group offers a dynamic work environment where employees can thrive in their careers, particularly in roles such as Business Analyst and Reporting and Analytics Engineer. The company emphasizes collaboration, innovation, and professional growth, providing opportunities to work on impactful projects within the insurance and legal services sector. Employees benefit from a supportive culture that values transparency and teamwork.
StudySmarter Expert Advice🤫
We think this is how you could land Legal Assistant
✨Get Involved in Law Societies
Join local law societies and attend their events – they're often a goldmine for networking and job opportunities in the legal field. Plus, it’s a great way to meet other budding lawyers and experienced solicitors who could provide vital insights and connections.
✨Tap into Online Legal Communities
Don’t underestimate the power of online platforms like LinkedIn and specific legal forums. Get active in discussions or share your thoughts on recent legal developments – this not only builds your visibility but also showcases your passion and knowledge in law.
✨Attend Career Fairs and Workshops
Look out for career fairs and workshops specifically focused on law. Many law firms, including ARAG Group, will be scouting for fresh talent, so bring your A-game and don’t shy away from making a memorable impression.
✨Leverage Your University’s Career Services
If you’re still in university or have recently graduated, latch onto your career services! They often have connections with law firms looking for graduates and can guide you through the application process tailored for the legal sector.
We think you need these skills to ace Legal Assistant
Some tips for your application 🫡
Highlight Your Legal Knowledge:When applying for a full-time role in legal services at ARAG Group, make sure to demonstrate your understanding of key legal principles and areas of law relevant to the position. Include any specific coursework, modules, or certifications, like LPC or BPTC qualifications, that showcase your legal expertise directly on your CV.
Showcase Your Research Skills:In the legal field, strong research skills are crucial. Use your application to illustrate how you've utilised these skills in past studies or work experiences – whether that's through past internships or significant projects. Mention any legal databases or tools you’re proficient in, as this can give you an edge.
Tailor That Cover Letter!:Your cover letter is your chance to shine! Make it personal by expressing your genuine interest in ARAG Group and the specific role of Legal Assistant. Talk about why you want to be part of their team, how your unique experiences align with their values, and why you’re passionate about the legal sector.
Stay Formal but Friendly:While we all know the legal world can be pretty formal, don’t be afraid to let a bit of personality shine through in your written application. Use a respectful tone, but feel free to inject a little warmth; this approach can help you stand out and show you're a great fit for ARAG Group’s culture!
How to prepare for a job interview at ARAG Group
✨Know Your Legal Principles
Brush up on foundational legal principles relevant to the specific area of law you’re applying for, whether it’s corporate, criminal, or family law. We might get asked situational questions to test your knowledge, so being articulate about key concepts will make you stand out.
✨Be Ready for Case Studies
Full-time legal roles often involve case studies during interviews. Prepare to analyse a hypothetical case and discuss your approach to it. Practising this with a peer or mentor can help us refine our reasoning and articulate a solid legal argument.
✨Show Off Your Research Skills
As legal professionals, strong research skills are a must. Have examples ready of how you've effectively used legal databases or conducted thorough legal research in your past experiences. It's a great way to demonstrate your readiness for the role at ARAG Group.
✨Exude Professionalism and Confidence
In the legal field, professionalism is key. During the interview, we should maintain good eye contact and communicate clearly to show that we’re not just knowledgeable, but also confident. This can make a positive impression on your potential colleagues at ARAG Group.
