Client Onboarding Administrator

ARAG Law is looking for a friendly, organised and proactive Client Onboarding Administrator to join our Legal Operations team in Bristol. This is a front‑of‑house role where you will play a vital part in shaping our clients’ first experience with us and help provide an excellent level of support to individuals who need our help and expertise with legal services at ARAG Law.

Your focus will be onboarding new clients efficiently and accurately while delivering a consistently high standard of service, ensuring that their first impression with us is seamless and efficient.

Your key responsibilities will include:

• Contacting new clients to gather key information and support the onboarding process
• Opening and maintaining new files on our case management system across multiple law departments
• Providing administrative support to legal teams as required
• Handling client communications via phone, email and post
• Responding to tasks within shared mailboxes and supporting the smooth running of the wider team

This is an excellent opportunity for someone who enjoys working with people, thrives in a fast‑paced environment and takes pride in delivering a positive customer experience.

We would love to hear from candidates with previous experience in a customer‑facing role such as retail, call centres, hospitality or similar environments. Previous experience within a law firm or knowledge of legal processes would be an advantage but it is not essential, as full training and ongoing support will be provided.You will be able showcase skills and ability to manage a varied workload.

We're keen to hear from candidates who can demonstrate:
Proficiency in Microsoft Office and IT systems
Excellent written and verbal communication skills
Commitment to ensuring good customer outcomes
The ability to manage multiple tasks and remain calm under pressure
A flexible, reliable approach and the ability to work both independently and as part of a team

Working at ARAG Law;
At ARAG Law, we are passionate and enthusiastic about our work. We encourage our people to think independently and take ownership of what they do. You will be adaptable and agile in your work, ready to embrace change. Our recognition platform allows employees to earn points, which can be exchanged for vouchers. In return for your commitment, we offer a generous remuneration package and an attractive range of benefits, including:

• 26 days' holiday + bank holidays + 'MyDay' (one day to take at your discretion during the year)
• Contributory company pension scheme (up to 10% employer match)
• Opportunity to buy up to five days of annual leave every year
• Employee Reward and IncentiveScheme
• Progressive career pathway and development opportunities
• The option to join our Sports and Social Club, which organises discounted events such as theatre visits, sporting events and shopping trips
• Group Income Protection for all employees
• Group Legal Protection for all employees
• European Motor Assistance and Home Emergency Assistance
• I nclusion in our Health Cash Plan
• Salary sacrifice benefits, including Cycle Scheme
• Access to our employee discounts hub, offering exclusive discounts across thousands of retail partners, including discounted gym memberships at over 3,000 gyms across the UK

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